Community resources
Community resources
Community resources
Jira Service Management
-
Hi For some reason I'm not able to share the KB article via my ticket. My KB did appear in the ticket and when i click on Shares as Comment it will post a link int he Comment section ho...
-
Hello After I moved a ticket from one jsd project to another jsd project. The share ticket doesn't seem to be working. I shared the ticket with one of the user but for some reason this user ar...
-
A user has been set as the 'automation workflow user' for my JSD. I need to change this but every search brings up results for 'automation' or 'workflow', but nothing specific to that type of u...
-
When attachments are submitted through Service Desk, I cannot get it set up in Project Automation therefore they are not transferred to the new board. How would I resolve this?
-
My company just switched from Zendesk to Jira Service Desk. One of the features I have not been able to replicate is the feature in Zendesk which tells you who is actively viewing the ticket/issue- n...
-
Hello! How can we remove the Customer satisfaction poll in the notification when the issue is resolved? Thanks!
-
Hey - Im trying to figure out how to manage Change requests that require multiple steps. For instance: Update API so they accept XYZ - Department: Web Get approval from ZYX - Department: Middle ma...
-
Copy pasting the example JQL query from https://scriptrunner.adaptavist.com/5.6.6/jira/jql-functions.html#_haslinks returns 'Error occurred communicating with the server" - this is the same with...
-
Has anyone migrated from Zendesk to JIRA and have major issues?
-
Creating a new Service Desk for a small department and they would like new tickets to create a page in a certain section within confluence. Is this possible? Should also mention we are using the clo...
-
I am behind on upgrading Jira Service Desk (Jira Service Desk Security Advisory 2019-09-18). We also need to upgrade Jira Software and Confluence. When upgrading Jira Software is Service Desk also ...
-
Hello, We are trying to setup a server base service desk. This service desk includes multiple projects. We'd like that all notifications sent to customers are the same whatever the project is gene...
-
Jira Service Desk Security Advisory 2019-09-18 We need to upgrade Jira Software and Confluence to most current version. Never performed the upgrade from CVE-2019-14994 When upgrading Jira Software...
-
Hi I am in the process of setting up a Jira Cloud ServiceDesk, and so far its great. All the notifications work when using the jira@*.atlasian.net but i wanted to change that to our own support emai...
-
Hi folks I need to understand how works email requests in JIRA Service Desk. I thought that I understand it but I see that I don't know and understand all aspects of it. I'm very curious how JIRA r...
-
my company is updating his website and this time we would like to integrate the website with Jira service desk and as well integrate Pingpilot for live chat and Avaya for the call center with Jira se...
-
Can we check on which date ticket has been assigned to each team (L1 and L2)? We have 2 assignment groups; 1 for L1 and another for L2. Say : India L1 Team, India L2 Team. Suppose L1 team deals wit...
-
Please can you get this sorted? It seems like a pretty basic/fundamental thing to have in your software so I don't know why it's not there already.
- Question
- jira-service-desk
-
Hello, I am trying to find a way to give anonymous access to the JSD portal. The problem is that we have many users who may ask us a single question and do not return to the portal, and the number ...
-
How to auto transition and auto assign issue whenever user add attachments through service desk port
We are using service desk project. User has created issue and user needs to add attachment/documents for approval through service desk portal. Whenever user add the attachments through portal, issue ...
-
How can I establish an approver to my flow ?, reading the documents online and the option to add approver does not appear to me. https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-app...
-
We have some custom user fields we use to specify which people are involved in certain steps of a change request (developers, testers, etc) We require these separate fields for audit purposes, but i...
-
Hi I am creating a portal in Jira Service Desk and testing it for accessibility. The forms seems to be all accessible however the field/button to select in the top right to see your requests do...
-
I have a select list field that is optional to allow the user to leave it blank. On the portal screen, the field defaults to "None" and the field value is null when the customer submits the form. All...
-
I am setting up a JIra Service Desk next gen help desk. When I share a request with an organization, all the members receive an email saying that request has been shared with them. Is there a way to ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 18 hours ago | ||
| yesterday | ||
| yesterday | ||
| Thursday |