Community resources
Community resources
Community resources
Jira Service Management
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Hi Everyone, I want to know how I can view a separate ticket id/key column under Reports. As of now, I have to click on the graph points to view the ticket corresponding to a date or have to go to...
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We have a issue that our customer's portal register page that we can't see the input box of the captcha. The captcha's word appear. If we inspect the code of the page we can see an input type text o...
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Hi All, We have a different projects created in jira with issue created for them. Is there a way to configure the Jira ServiceDesk to allow customers to create a ticket where they can select a proje...
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Hello, We have three project and I'm wondering If I can create a queue in one on these project to show all assigned issues (to me) from all other projects. If this is not possible, could you please ...
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We have setup an Email handler for our JIRA Service desk. Sometimes emails are sent by customers whose email is not part of the allowed list of emails (not created as customers within JIRA service d...
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Just in the last two days we have been getting this problem with tickets saying we cannot close them
we have been getting this issue on tickets the last two days where we are unable to change the status to closed ( or any status ) I'm set as an admin and site admin etc and should have the permission...
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Hello, we are using ServiceDesk and we need weekly reports for different requirements. all tickets, status not closed - priority selection. Export should be The key (ticket ID), summary, prio etc...
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Is it possible to disable the "Blocker" priority from selection in our Portal? Right now customers are able to select priorities and I don't want the customer to have the ability to choose the blocke...
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After upgrade Jira Service desk to 4.7.0 and Jira core to 8.7.0 I cant see any more my SLA. I tried to follow this article but don't resolved the problem https://confluence.atlassian.com/jirak...
- Question
- bug
- database
- jira
- jira-core
- jira-service-desk
- +5 more tags...
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I have created a calendar with a five day work week, where every day is 10 hours (8:00 - 18:00). I have created a SLA with a goal of 60h. When I create a issue the goal is set as '1w', but a week o...
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The comments section within Jira Service Desk is set to being double spaced. How do i change this ?
- Question
- jira-service-desk
- atl-adm
- cloud
- jira
- jira-cloud
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We have a set of projects and agents for each of those projects. We would like to restrict their access to only their projects, unless another project ticket is assigned to them. How can we do that?
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I have created a new workflow to be assigned to a project and also created a workflow scheme and assigned the workflow to the scheme. The workflow is currently showing as inactive. The workflow sche...
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Hi, we are using Jira Service Desk to support customers.Is it possible to share reports or issue details with an other user by mail? (no agent, no customer) Kind regards Sebastian
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I had set upload size limit of 10MB and tried adding a file of 41 MB however, instead of providing a response with suitable error code the jira server resets the connection. For more details p...
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Hi, I would like to automatically assign tickets to support agents based on the organization the reporter of the ticket belongs to, the time of day and keywords in the ticket summary. For ex...
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User is able to create any other type of ticket except for Inquiry Type. Getting the error as - "This form contains a hidden field that does not have a valid default value configured" I sear...
- Question
- jira-service-desk
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Здравствуйте, помогите настроить фильтр. Закрытые запросы отображаются, когда фильтр настроен для открытых запросов. Возможно, мы удалили решения для запросов. Как вернуть решения для статусов задач?...
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Is there a way to assign a service desk ticket to a group? I know the Automation for Jira provides an option to assign to a list of people 'balanced workload', that still is assigning to one person a...
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We have created customer request forms using fields that aren't multi-line text; i.e. radio buttons, single selection, etc. Those fields can't be put into the main issue view and must be stored in th...
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We're trying to disable whatever it is that's causing the project lead for the Service Desk project to continually get notified for every ticket creation. I checked in Components and saw that we don'...
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We are in the process of automating the uploading of avatars for users in our Jira Service Desk (Server, not Cloud). We use PowerShell for most of our integrations with Jira, and it works fine....
869 views 0 0 Deleted user February 3, 2020 -
Hello, We are using Jira Service Desk with 4 main projects. Each project covers certain department tickets (IT, Finance, HR, ect). Is there a way to create a project template that assign...
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We have a full Atlassian Cloud ecosystem - Jira Software, Jira Service Desk, Confluence, and Bitbucket. We're looking at using an internal service desk project to manage releases, as there's a built...
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Hi Folks I know we have separate calls for creating an issue and attach a file in two different calls for service desk 4.5.0 Is there a way to perform two actions in one call? if so what call shoul...
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