Community resources
Community resources
Community resources
Jira Service Management
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Can anyone worked in service now ?and also advise me benefits of using jira service desk than service now tool?
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I added a stats-gadget in a Confluence page and there seems to be a problem in the page display. In the preview it displays a lot of rows. Then, when page is saved, it just displays 2 of the ro...
- Question
- cloud
- confluence
- confluence-cloud
- dashboard
- gadget
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Hello, I just enabled customer feedback. After resolving an issue I receive the correct Mail with the feedback question in it. When clicking on the question a dead link (404) appears. What ...
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Hello, I am trying to enable SSL on Jira service desk so I can enter my MySQL login data securely for the installation. However, when I try and access via https, I get the following...
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Our company works on a funding model, so each user is assigned to a specific budget / project, it would be very useful to be able to add a 'funders code' / some sort of custom field against the user ...
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Unlimited 'anonymous users' are permitted on all licenses. What the definition is of 'anonymous user
What permissions does the anonymous user have and does it limit to only one user?
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When ever i am creating a issue after submitting, by default the priority is getting selected. i want that field should be empty and manually should be selected .
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I'm trying to install Jira Service Desk for trial. In this documentation, https://confluence.atlassian.com/adminjiraserver/evaluation-installation-938846832.html it says that I should choose "Expre...
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Hi everyone, my organisation uses JIRA Software for its SDLC management. We are investigating the possible adoption of JIRA Service Desk to go along with it. I am currently on a 30-day trial of Serv...
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Hi there, I am aware that we can move an issue between projects sharing the same portal, but I was wondering if we could move an issue from a project in portal A to a project in portal B? Thank you...
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Hello, For Jira Service desk can I populate the "Description" field with a pre-defined template? This would be to prompt users to be more descriptive in their issue definitions. ...
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Hello Community Members, We are currently in process of evaluating IT Service Management solutions. In terms of features and functionalities, ServiceNow ticks most our boxes. However, Jira i...
- Question
- jira-service-desk
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It is the default group, and product access to jira software is off, but they can still access all the projects. Is there a way to fix this?
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After upgrading to version 4.4.2, my service desk is not loading anymore the customer notification settings in any project. Do you guys have noticed any problem like this?
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I set up a report to pull the % Met Time to First Response for a single representative. Over a 7 day period of time, the data points are one 100% and 6 0%s, yet the report's summary metric up top sho...
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Am I able to link more than one knowledge base in a project? Thanks.
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Is it possible to hide fields from the message that the jira integrator posts to Slack? Some channels are customer visible, and we want to show them only the issue ID, Summary, and status, but not t...
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Hi everyone, A user has changed and a new account has been created in Active Directory and his old account has been disabled. When a ticket is assigned to him the fields contain the in...
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...an view the tickets. But for adding comments by customer, it allows only internal comments. No public comments can be added from kanban board. That means these comments can not be viewed in customer p...
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Hello, When you email techsupport@(my organization.com) a ticket is created in Jira and can be viewed from the customer portal. However, the customer is only able to see the subject of their email. ...
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I want the customer to able to access a few things in confluence. I have a lot of documents in confluence but I want them to see only a certain file list of them. Or will they be able to access all d...
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Hello, I have created one Jira Workflow in which Rejected and Closed are two of the statuses. Currently what is happening is, even if my jira ticket is in Rejected or Closed state it is showing up i...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Hi, I've purchased the Jira Service Desk (server) and Jira Confluence (server) license for development and testing of functionality. I've assigned Service Desk to run on localhost(Single machine)&n...
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Hi, a manager of one service desk project would like to see which notifications have been sent already to the customer. In case of escalation the management and some agents would like to ha...
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How can I exclude or hide the comments or generally other fields from the word-template? We are using the cloud-system of Jira-Service-Desk. Thanks in advance for a tipp
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