Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I have a client using JIRA service desk v7.2.1 – on prem version. I need to write a web application to create tickets with attachments. I found one link https://docs.atlassian....
-
I am unable to select anything within the highlighted field wanted to know why
299 views 3 0 Deleted user October 9, 2019 -
Hi I have a question regarding Emergency Change What I would like to achieve is that our Service Desk can create one Emergency Change that reach/notify out information to all members in...
-
I have different projects in Jira Service Desk. It seems that the portal is the same for the different projects. And, anyone that access to the portal is able to choose any of the projects a...
-
When ever any user tries to raise request in jira the field Request on behalf of user with user name appears, how same user dept name will appear automatically as his name appears.
-
Recently, one of our software vendors moved their Jira Service Desk to the Cloud version, and invited all their users to this. Unlike most of their users, I have an existing Atlassian account regist...
-
Hello, I am having a serious problem with emails sent by Jira. 90% of customers receive messages in their junk mail. the message being considered spam. Could you help me solve this problem ? ...
-
HI As of now we are going to include our employee email ids as customer in Jira service desk (Cloud), but in future we will try to sync up with our active directory in jira service desk as cus...
-
Hi, Can anyone please give me directions on how to add people cc'd on an email to Service Desk as watchers to the issue created? Regards, David
-
Hi, I would like to create a customer account so they can log in and raise tickets if need be. 1. How do I issue a new user account 2. How do I know the username, email address and custome...
-
We have a need for Kanban Board styled solution to be used in Jira Service Desk. This would be used for prioritising tickets without having to go through each manually but rather drag and drop, just ...
-
Hi! Is there any way we can make the Jira Integration only create alerts on a time frame? I finally got it to filter only the right alerts but I wanted the alerts to only happen on after-hours. Help...
- Question
- jira-service-desk-cloud
- opsgenie
-
I've spent quite a huge chunk of time trying to look for a solution. I've finally created a couple of nice dashboards created for reporting on tickets. Nice and informational. Only problem is, I can...
-
I've created a custom field in a next-gen Service Desk project that I'd like to re-use in another next-gen Service Desk project but it does not show up in the list of available fields. I could just r...
-
Hello all, Being that I got some good information from my last post (thank you) I wanted to ask one more thing. I am ITIL based and have been tasked with stream lining and finding efficiencies to ou...
-
Today my JIRA satisfaction survey is sent by star-scale email, going from 1 to 5. I received an email from Atlassian today, which they used face ranking. Can I change my satisfaction scale from star ...
-
In our enterprise roll out of service desk we've run into scenarios where requests have multiple sub-tasks or components that relate to the the parent task. For instance if you are moving a series of...
-
We have a project , when we are trying to raise a request the "reporter" filed is not appearing and also in queue request is showing but under reporter filed its showing Anonymous
-
Can anyone worked in service now ?and also advise me benefits of using jira service desk than service now tool?
-
I added a stats-gadget in a Confluence page and there seems to be a problem in the page display. In the preview it displays a lot of rows. Then, when page is saved, it just displays 2 of the ro...
- Question
- cloud
- confluence
- confluence-cloud
- dashboard
- gadget
-
Hello, I just enabled customer feedback. After resolving an issue I receive the correct Mail with the feedback question in it. When clicking on the question a dead link (404) appears. What ...
-
Hello, I am trying to enable SSL on Jira service desk so I can enter my MySQL login data securely for the installation. However, when I try and access via https, I get the following...
-
Our company works on a funding model, so each user is assigned to a specific budget / project, it would be very useful to be able to add a 'funders code' / some sort of custom field against the user ...
-
Unlimited 'anonymous users' are permitted on all licenses. What the definition is of 'anonymous user
What permissions does the anonymous user have and does it limit to only one user?
-
When ever i am creating a issue after submitting, by default the priority is getting selected. i want that field should be empty and manually should be selected .
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 3 hours ago | ||
| 5 hours ago | ||
| 6 hours ago | ||
| yesterday |