Community resources
Community resources
Jira Service Management
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When we flip a Service Desk ticket to Resolve, i was wondering if there is a way to have that pop show up the link to confluence articles. right now it just shows Resolve and Link. we wou...
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I am a system administrator for Jira Cloud, and I have one Service Desk project that is behaving strangely. Emails from non-company domains do not generate issues, even though the system, application...
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Hello, This is not likely an existing feature, but i wonder if anyone thought of a workaround. I would like to set up my JSD request types so that the collection of fields displayed within one type...
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I have this customfield where requestors put links in there but this is done by the triage specialists. I am wondering for Jira Service Desk Cloud, if there was a way to have a field off the custome...
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A person left the company therefore we removed him from JIRA, but we know his projects, issues, and other things that he did are still on JIRA. Now the new agent that took over cannot create issues b...
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Situation: Customer creates incident. ServiceDesk Supporter analysis show that this a bug or CR which needs a deployment. SD supporter also needs to get an approval from the customer because the cha...
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Hi everybody! We have some problems with Jira Service Desk plugin. As an example: 1. We've download latest JIRA docker image(8.5.1) 2. We've configured it as "install all for me" 3. We've downloa...
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Hello, I have a workflow I am trying to implement which has two stages of approval. In the first stage, the user will choose a user to accept the request, and an email should be se...
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When I create a new ticket(bug) and I define the customer, the customer does not recieve any email. The customer is in no way informed. What do I do wrong? We defined organizations and subsequently ...
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HI there I am running Jira Service Desk cloud and I would like to avoid my users having to sign up to Jira to submit a ticket. We are using Azure and have some other 3rd party apps integrated ...
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When I go to rise a requests and then on my requests I get broken link (Unable to connect). Its on Jira Server, I also have problem on broken avatars and issue type images. All this happened after ...
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My company uses servicedesk and our clients use portal accordingly. Whenever i have to login to portal with client credentials to show smth and/or to teach how to use it, i can not access to my servi...
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When an issue sent via email to Jira Service Desk email, is there any way we can configure to automatically assign a component based on a keyword (in email Subject or body) or an agent?
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I want to change my site name from RL****.atlassian.com to F***.atlassian.com Is it possible or must I re create a new account
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Hi Team, Need help with the Jira Service Desk SLA configuration. Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which is created from 9 am) Time to Response - ...
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I want to change my atlassian URL as there is a spelling mistake. Please suggest a way forward.
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I installed an SSL Cert on my Jira Service Desk server. Now, I cannot access it at all. Not over port 8080, 443 or 8443.
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Hi, We are in the process of adding two more Service desk projects to our JIRA instance and I want to know how to send different email templates\information based on the project. I have looked at t...
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Problem I support many companies that are all under one holding group, however, we don't share a common network infrastructure, but want users to file tickets into our Jira Service Desk instance.&nb...
- Question
- jira-server
- jira-service-desk
- server
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In Asset Tracker, I have my list of assets. When I create a new issue in Service Desk and scroll down to assign the ticket to an asset, not all of my assets are listed. Where did they go?
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HI I am new to Jira and I am creating a couple of forms. On my form I a have different people that would need to sign off on it, before getting final approval how would I set that up and would ...
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Hello Atlassian Community! Question context: I have a Jira Service Desk project that is going to be tested by a client soon. My task is to send email notifications to the client with email SUBJECT ...
1,112 views 3 0 Deleted user December 10, 2019 -
Can't seem to find an answer that works. Scenario: Have an instance of jira with ~300 users and has been used internally in the past. We Are working with a partner now who I need to have access to o...
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Hi, community. I need help creating a script for the Script Runner Field which will get data from reporter user properties. This is what I could do but it gives me an error, I would be gratefu...
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Hello, We currently are using AssetExplorer for Asset Mgmt. Can Jira Service Desk integrate with AssetExplorer? Thanks.
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