JIRA has been integrated with CRM application through REST API for creating Issue & adding attachments.
We get below mentioned issue when adding attachments. This issue does not happen always. Sometimes we get this issue and sometimes it works fine.
An error occurred while processing the attachment. Could not save attachment to storage: Source file does not exist /data/application-data/jira/caches/tmp_attachments/temp6300121167022640983","i18nErrorMessage":
{"i18nKey":"sd.attachment.create.error","parameters":["Could not save attachment to storage: Source file does not exist /data/application-data/jira/caches/tmp_attachments/temp6300121167022640983"]}
Below are the API used for attachments:
- /rest/servicedeskapi/servicedesk/4/attachTemporaryFile
- /rest/servicedeskapi/request/Issue/attachment
Temporary attachments gets added successfuly and we get the temporaryattachment id as a response when using first API
When 2nd API is called, we get above error.
We contacted Atlassian support, and they say that they do not support third party application (MS CRM). So if some can throw some details with regards to above error, it would be of great help as we are facing this issue very often and we are not able to integrate cases from CRM to JIRA seamlessly.
