JSON import log error

[Jon Scarbrough]

When importing a JSON file into a project, there is an error but the link to open the log file is broken.

This sdncommunications.atlassian.net page can’t be found

It may have been moved or deleted.

HTTP ERROR 410

https://sdncommunications.atlassian.net/rest/jira-importers-plugin/1.0/importer/com.atlassian.jira.plugins.jim-plugin:jsonImporter/log

I click on the link immediately so don't think it can already be moved or deleted. Is there another way to get the log file? Can Atlassian support provide the log file?

[Andy Heinzer]

Hi Jon,

Sorry to hear about this problem.  It appears that this is a bug we are tracking over in JRACLOUD-71090.  That ticket details that if there was even one invalid json formatted date for example, that this error can occur.  I agree that this shouldn't happen, and you should be able to at least see the error to understand the problem.

If this is continuing to be a problem for you, I would recommend creating a support case for this under https://support.atlassian.com/contact

As a site-admin you can choose the option Technical issue & bugs, and then be sure to select your Cloud site here where the problem is happening.  As long as you are a site-admin this will create a support request with out Cloud support team.  It might be possible that they can investigate this further and return some more concrete stacktrace errors that would be helpful here.

Sorry I don't have a better workaround for this right now. I would recommend watching that bug ticket for updates to this.

Andy