Community resources
Community resources
Community resources
Jira Service Management
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Good night, I have been trying for 3 days to add a user to my project, but they will not receive the invitation link email. I've already checked the spam box and also added the Jira domain to the tr...
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https://community.atlassian.com/t5/Jira-Service-Desk-questions/Emails-are-appearing-to-be-reprocessed-and-creating-duplicate/qaq-p/1194543
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Hello, I am currently trying out the Service Desk and I am missing features about sending mails. We are currently working with OTRS, where an agent can create a new ticket by sending out a m...
- Question
- jira-service-desk
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I am unable to publish inactive workflow, the edit option is not showing
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I see this API call POST /rest/servicedeskapi/request/{issueIdOrKey}/comment but it will do a comment from a logged in user. How can the customer add a comment? Is there a simi...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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We are currently implementing Jira Service Desk Cloud for our customer facing Service Desk. We need more detailed information about the difference than what is provided in the following articl...
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Hello everyone. A query to connoisseurs. Is it possible in the Customer Portal to configure an automation so that after registering a service request, it sends an e-mail to a head of area and that ...
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Hello everyone. I need to make the following modifications to the Customer Portal: 1. Hide the search engine in the Help Center. 2. The Help Center starts showing only the links ...
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I evaluated the Demo service project where I successfully connected my custom email instead of the default one. After deciding to go with this product, I deleted the Demo service project and cr...
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Hello everyone!!, In my company we need that each user associated with a group of users ONLY see the incidents assigned to the group or the user, try to configure this in the security scheme b...
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Hallo guys, our jira Service desk Instance is hosted local and its on latest Version. since 2 Months pur customers get 4-5 Mails for opening a request or when Ticket Status changing...
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I am using the DEMO version of Jira service desk, and am ready to roll over into the full version. One apparent feature of the demo version is a regular stream of sample requests from 'Example...
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I want to be able to restrict the service desk portal access for KB etc to only the customers I have in my list BUT allow anyone to email the support email address to get help so I can add them to th...
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Hello everyone, I'm trying to use JSD Email Request to automate submission of issue from email. I found that JIRA system check email inbox in every 5 minutes to submit an issue and remov...
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Hi, Is it possible to send just the satisfaction form individually whenever a ticket is resolved but not send email template (Default: Issue Resolved)? I just need to send the user the satisfaction...
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how to make a request for these request types request a change, request a new account, project request with approval through rest api
- Question
- jira-service-desk
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I have a customer who is trying to log an issue on service desk and after completing all required fields, she has dragged and dropped a number of images. The screen has frozen for her and has an oran...
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Hi, When exporting a result list to CSV after a search, the field Reporter seems to contain correct name only if the field includes a user with access to the sight. Not if the user only is a custom...
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Hi, I did with guide: https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/ I see these custom reports in reports list in local Jira. After "atlas-package" export...
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Hi, In our service desk depending on the request type we have define a label value when an issue is created. I have checked all request types and I have seen we have some labels defined and t...
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Hi there! I can’t believe it’s that time again--time to cover all the exciting enhancements and integrations Opsgenie released this month. First let’s start with the big news: Zoom...
- Article
- opsgenie
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I have added a rule as attached in the Screenshot. When i adds an issues with summary "account", my request type was not updated. Please let me know if my rule was wrong.. Thanks in Advance
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I am unable to add some specific customers to the service desk. The user has an active JIRA account and belongs to the same domain. When I add it gets added and by refreshing it goes away. The user g...
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Hi, i want to add a condition to my workflow and check whether the workflow was in a status previous immediatly or not. There is a function in scriptrunner where i can check t...
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I create agent in Jira service desk hide add customer button from agent
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