Community resources
Community resources
Community resources
Jira Service Management
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I am setting up a JIra Service Desk next gen help desk. When I share a request with an organization, all the members receive an email saying that request has been shared with them. Is there a way to ...
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Hi, I have 2 Custom field for date, but no one can validate, is this only for system due date? I only have this options to validate
- Question
- jira-service-desk
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Hello, We have a ticket that did transition to a step after being approved by a manager. The problem we are having is that the system still shows "waiting for approval" in the Past approval" section...
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We are hoping to roll out Jira Service Desk (Cloud) for our University, where students are the customers with accounts generated by SCIM provisioning. Unfortunately, the default profile value ...
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Hi Team, When we export all the tickets the search query shows 12,376 issues. Attached Screenshot. However the export only gives us 1000 rows. We are trying to migrate our tickets from current por...
814 views 9 0 Deleted user October 30, 2019 -
How to allow a specific group to assign a task only to themselves? or allow one group assign task to another group? Other condition: I have multiple different groups with different assi...
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Hi Team, We are migrating our Portal from teamSupport to Jira Service Desk. As a part of this activity we have a requirement where we need to redirect the Portal access link (support.zaloni.com) to ...
2,575 views 4 2 Deleted user October 30, 2019 -
Is it possible to add an announcement to customer portal and would be visible for selected organizations of customers?
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Dear community, I'm wondering why our Service Desk Agents could not manage Customer account details. If the agents want to add a real name to the accounts they created, it has to be done by a collea...
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Hi, We have some users that needs the access to request participants into their service request when they create it. How this is possible and also can CC'ing participants into original email to sup...
- Question
- jira-service-desk
- participant
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please link my account to Saudi Information Company (SITE) Domain .
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Hello, Apologies if this has already been answered. I'm somewhat new to Atlassian plugin development and could not find a solution. I have written a custom field type plugin for Jira which is being ...
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hi. team I want to know how to compile the user there is a problem he immediately sent an email and directly on the service to jira service desk
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Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflo...
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I want to be able to create a flow when the status of a jira ticket changes it updated the zendesk linked ticket
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I'd like to add a field to JIRA Service Desk that allows user to enter Date and Time on the same field. Is this possible, or do I have to create separate fields for Date and Time? Thanks
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Our users would like to set the assignee of an issue to the person who transitioned it to a specific status. The use case is that the user who transitioned the issue will then be working on it. As ...
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fast please
- Question
- jira-service-desk
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Hello, is it possible to send business mails to third parties (no change or update notifications) as a part of workflow ? Use case: We have received mails and they have been created as issues etc....
- Question
- jira-service-desk
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I have read various articles but it is still not clear to me. Is there any way to provide read access to non service desk agents in service desk? I.e. I can mention someone in comme...
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I have tried to setup a Customer Portal but have there are a lot of different problems. I had setuped a "standard" Jira, added a low of needed Behavior scripts Then go to setup Customer Porta...
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In our productive Jira Service Desk Instance (Version 3.4.2) as well in our test environement (Version 3.16.4) there are sometimes graphical issues in Jira Automation. Sometimes the "IF" block is cov...
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I want to create an access request form for Several Different applications/accesses. The problem is, each of the applications is managed by a different team/JIRA project. For example; I would like ...
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There is an example in this article for linking JSD requests together automatically based on the customer who raised them (if Customer A raises a request, that request will automatically be linked wi...
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