Only Internal Comments available

[bneidhardt]

It has come to our attention after reviewing some tickets, but users are able to leave internal comments on all service desk tickets.

Reviewed: https://confluence.atlassian.com/servicedeskserver/permissions-overview-939937277.html?_ga=2.58624425.262824200.1577804387-678440238.1575391031 for the suggested permissions. 

Applied the suggested permissions, and only internal comments are presented to the users/reporters of the ticket. 

[Juan Manuel Ibarra]

Good Morning,

The functionality that allows public comments to be entered in jira service desk project tickets is limited only to users who have a jira service desk license. The add comment permission only enables you to create internal comments to make public comments, you must have access to the service desk application or belong to the project role Service Desk team.

If this does not help you can send a screenshot of your permission scheme and the groups of one of the users who cannot comment

Regards!

[bneidhardt]

Thank you for that information,  the issue I am faced currently is that users are only able to leave internal comments on all service desk related tickets. 

Included a screenshot of our permission for comments. 

[Dean Hoile]

@bneidhardt I am also looking into a similar issue I have the same permissions more or less