We're moving! The community forums are migrating to a new platform on September 22. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
We use the Jira Cloud integration with our Slack so that it posts updates from the service desk into a particular channel. This has been working without fail until Wednesday (maybe possibly late on T...
- Question
- cloud
- jira-service-desk
- slack
-
Requirement: Create button that will upload an attachment to external link. The attachment should contain few fields and its value copied in it from the current issue view page. I ha...
- Question
- jira-service-desk
-
We are looking for a solution to manage requirements (decompose, versioning, tree structure, export, integrate, etc.). What are the options in Jira and which module would be best for our need?
-
With Atlassian restricting Standard Plan JSD and JS customers from executing more than 500 Automation Rule executions per project per month, rules which execute but do not carryout an action che...
-
Hi guys , I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into...
- Question
- integration
- jira-service-desk
- opsgenie
-
The default notification scheme Service Desk itĀ“s set to notify the reporter when the issue is asignee. And i configured my instance to allow the customers receive Jira notifications and Service Desk...
- Question
- cloud
- jira-service-desk
- server
-
Hello, I have a rule that should edit a field if the user is a customer. This automation was triggered even though I am not raising the issue as a customer. I raised the issue by c...
- Question
- cloud
- jira-service-desk
-
We are an educational institution with a shoestring budget. We have no money for Confluence, even with the educational discount. Are there any cheap-ish add-ons that will give Jira Service Desk a li...
- Question
- jira-service-desk
-
Hello, We are working on the Jira service desk. We want to avoid complication for our customers to choose options from custom field. For example, Customer creates a request to be added...
-
Is there a way to identify how many agents worked on a ticket before it was resolved. Need to create a report based on that.
- Question
- cloud
- jira-service-desk
- report
-
Stopping an SLA for Initial response does not show the option for internal comments. Is there q way to add SLA conditions?
- Question
- cloud
- jira-service-desk
-
New Horizontal Navigation Experience Weāre introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes aft...
-
We upgraded JIRA SD to 4.8.0 and now it's taking too long to start. We have also disabled automatic indexing during startup. I tried to set this value in jira-config properties and restart but no l...
- Question
- jira-service-desk
- jira-software
-
Buen dĆa. Alguien sabe como puedo activar las subtareas en jira service desk, ya que la Ćŗnica forma que me deja crearlas es linkeandolas como otro tipo de tarea. NecesitarĆa que la ...
-
1, we have settings in jira outgoing mail server: from no-reply@xxx.com SMTP host username abc@xxx.com 2, in project setting, notification email is no-reply@xxx.com when jira service des...
-
Hello, In our Service Desk, we have a search function. If i click on the result (confluence) the side is loading, but in the IFrame is nothing to see. I have done these things but nothing changes. ...
- Question
- confluence
- jira-service-desk
-
Hello Community, I had the issue, that some added customers didn't receive an invitation email. Unfortunately there is no resend button. So I removed under People the customer and tried again to a...
- Question
- cloud
- jira-service-desk
-
Our customers(Non-Jira users) are sending email to our Service Desk. Once we received the email, we have to create the Jira service desk ticket and Jira Software backlog. Requestor name has to be upd...
-
I have both jira software and jira servicedesk and I am trying to integrate both with manage engine servicedesk plus but the dashboard looks the same for both the applications and it would be more he...
-
How to generate the customer survey form asking the feedback questions and the customer should receive email notification with the link and he should be able to click on the link and provide the feed...
- Question
- cloud
- jira-service-desk
-
My scenario is : I have 3 tickets : Jira-1 ,Jira-2,Jira-3. Jira -1 is linked with Jira-2 with link Related to BGV Jira-2 is linked with Jira-3 with link Related to CAB I want to automatically res...
- Question
- cloud
- jira-service-desk
-
Please see the image for the settings for the Time to First Response SLA. When we run a report e.g. for March 2020 the number of requests being shown in the report is only two thirds of the n...
- Question
- cloud
- jira-service-desk
-
Hey Community, since a while ago we are facing a JQL bug within our self hosted Jira ServiceDesk instance. Queries like: createdDate <= now() and createdDate >= startOfMonth(...
-
Hi, We are evaluating Jira Service Desk and I'm struggling to find out how to group people into Teams. On the Queues screen under Assignee it says "Enter people or team...". We want to be able to a...
-
I have a plan to implement our IT service desk as internal service for my company, so i have confused about Agent licensing. My question: Will we purchased one AGENT only one time for forever? or no...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |