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Jira Service Management
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We are using the Cloud version of Jira and I read this article: https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-microsoft-teams/ But I do not see this action in the list ...
- Question
- automation
- cloud
- jira-service-desk
- ms-teams
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DNS is no longer resolving - can we put in global DNS
- Question
- jira-service-desk
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Hey Folks, just got a strange issue with Jira Service Desk. The singup UI does not offer an input field for entering captcha string when new users signup. Running Jira v8.6.1 &&nbs...
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Inside of Jira service desk we have queues. We can create filters for each of these queues but one problem we especially want to solve is standardizing the columns. In other words, if ...
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Hi, Please tell me the steps to add products to the problem area. Thank you.
- Question
- cloud
- jira-service-desk
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Hello, I did everything that is written on the page: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html on mxtool I see the...
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I recently added the gadget Filter Counts to my JSD dashboard to tell me how many issues were in various statuses, ie how many issues are waiting for IT, waiting on customer, etc. The gadget can also...
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Our organization has web based documentation for our full product line. This typically is installed on premise at our customer site or via the cloud. We would like to offer the documentation library ...
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If everything was lost for our JIRA instance except for one JIRA support export schema file (project config dump) XML file. Is there any way to restore that project in a new JIRA instance?
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Hello, I would like to know if there is a way to copy or clone an existent custom field that has a lot of multiple select option values? I already created one (TH Unit --> TH Device name) bu...
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We are trying to implement change management through Jira SD. However, we see there is a predefined change management options, but they are still unable to fulfil my requirements. What would you sugg...
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Greetings! We are using Next-Gen Service Desk and I'm finding that changing the Request Type of an issue has several steps that end up taking a lot of time... In Jira Software it is very simpl...
- Question
- cloud
- jira-service-desk
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hello, maybe someone found I workaround in having a super user client functionality? By superuser I mean a client who can see other users (from the same company!) issues in portal but these users ca...
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I have a task that sets the default story Description and creates several subtasks when an issue is created. It's working great for the most part. However, when a user CLONES an issue and mistakenly ...
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I have a query to show only parent and subtasks for a subset of tasks. It has been working great. However, when I closed a parent task today, the parent task is removed from the gantt but all the sub...
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I'm running Jira 8.6.1 Jira sometimes gets pretty sluggish and the log analyzer gave me "Jira server throws OutOfMemoryError: unable to create new native thread" and pointed to https://confluen...
- Question
- jira-service-desk
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Using Jira Service Desk / BigPicture Gantt chart. There is a little hand showing on the task list but I can't find anything in the help documentation that tells me what it indicates. I've highlighted...
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I'm working with my office's administrative team to revamp the create screen for a request type they have in their Service Desk project. However, their request for the renewed intake form is p...
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I want to create a knowledge base (sitting in Confluence) linked to a Jira Service Desk so that the 300 Jira users in the organisation can see it but only 10 can create and add articles. Do I have to...
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Hi, I would like to know if there is a away to setup an automation rule to link opened tickets with the same reporter. The key is to link only opened tickets so that when suppor...
- Question
- cloud
- jira-service-desk
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...t; <version>${amps.version}</version> <extensions>true</extensions> <configuration> <applications&g...
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Bonjour, Je souhaite exporter un certain nombre de problèmes sur excel/Gsheet (peu importe) depuis jira service desk. Quand j'exporte les problèmes, toutes les catégories ne sont pas exportés ...
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Why do yo not offer a 500 user tier like in Software, Confluence,... other products. We are on 250 user tier and want to extend by 40 users and now we have to buy unlimited. But there is not a...
- Question
- jira-service-desk
- licence
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Hi All, I am looking for the value of "Reporter" field to fetch in a JQL to fire, so that it can find the related values and provide. Is there any way, script runner would also work.
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When setting up an Automation to assign issue to active sprint upon issue creation, I can't find and select the actual sprint for our Next Gen project in the drop-down list at all. The list only dis...
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| 23 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST |