Slackbot /eugenie failed with the error "http_client_error"

[Pawel Daborowski]

I'm evaluating opsgenie for the company I work at. An attempt to use /eugenie bot in slack for EU variant of opsgenie ends in the error in the title.

Is it familiar to anyone?

[Kate Clavet-D'Amelio · Accepted solution]

Hi @Pawel Daborowski thanks for your question! Can you take a look at the logs, and share what that says? This can help provide a bit more information. 

Did you get an initial notification that the bot was successfully connected? 

Also, are you receiving this error message just when you use a slash command? 

[Pawel Daborowski]

Hi Kate,

I reconnected opsgenie with slack and now it worked without issue. I guess it was never really connected in the first place for some reason.

[Kate Clavet-D'Amelio]

Glad to hear you're all set @Pawel Daborowski ! Have a great day!