Community resources
Community resources
Community resources
Jira Service Management
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Hello! Is there a way to test the customer satisfaction survey without being live? We would like to test the messages without sending them to customers for the time being. Thanks !
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Has anyone started using Jira Cloud for Excel? It works fine on my online Excel. What I am missing is this feature that they mention in the main page: Schedule reports that make weekly repor...
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I check the "Show transition in the customer portal" box, but it doesn't change anything on my customer portal. Has anyone had this issue before? https://www.loom.com/share/fabbdd6e54094e55a...
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Hi Team, We are setting up our dashboard where we want to display the issues raised by a customer in a specific time frame. We have several customers (Organizations) in our portal and tickets keep c...
457 views 2 0 Deleted user November 18, 2019 -
I have read a bunch of articles on notifications for request participants and I have been able to notify request participants when the reporter is a customer. The problem my team is facing is that w...
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Hello , We want to show charts on the Jira Service Desk Customer Portal Page - Introduction Textbox. is it possible to render there? Thanks pashtek
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Has this option been removed ? The "Delete/Eliminar" option takes this user off of the shared participants list for this request. "Request participants are customers and organizations who can ...
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We have an external site from which we would like to create a Jira issue with pre-populated fields. This would be achieved by clicking a button on the external site which would take the user to Jira,...
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I am trying to make a custom field read only - I only want to it to be editable by a single user (a service account) or through a script. From reading older posts on this, older versions of Jira had...
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Hi - I'm looking for clarification re legal terms. If this 'Automation for Jira' app now falls into the Atlassian T&Cs we won't have to go through a supplier review process for GDPR purposes. If ...
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Just curious to know what type of fields you are all in (besides IT) and what your company or agency use with Jira Service Desk? How well has this product helped your business?
1,026 views 4 0 Deleted user November 18, 2019 -
Dear Support I am experiencing strange behaviour of JIRA software for incoming emails. what is strange is - I see that email was processed via handler, like here (bold and italics) ...
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We have a jira installation on our system. This morning it stopped rendering the login page as it did. The only thing that is visible is this UI: If we click the login button, we get this: But ...
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Similar question was reported, however satisfying answer was not provided. https://community.atlassian.com/t5/Jira-questions/How-can-i-search-for-issues-declined-not-approved/qaq-p/595327 I need to...
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Hello! Is it possible to have the 'sharing' option available in Jira SD before to submit the ticket?
Before the ticket is 'Created' I meant
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How I send a specific part of page to the client for editing on it without seeing all the page content ?
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I have read the following thread but don't believe it answers my particular query which is, is it possible, via plugin or bespoke code, to have a auto complete text field in jira server, which a...
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any ideas !!
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Hello, im currently trying out Jira Service Desk with a Confluence linked to it. My intention is to say "no Issue can be set to done without linking a Confluence site to it". And if thats not possi...
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Hi there! Does anyone know if it is possible to reload Jira form (clear cache) from a behaviour? I need to make sure that behaviour runs on clear everytime.
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I run JSD 3.16.5 at the moment. Every so often (once a week or once every few weeks) Google emails the service desk email account to say that the sign in attempt was blocked. The text reads: Someon...
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Is there a way to set individual client SLAs within a single service desk project?
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I can't seem to associate a Jira Service Desk Issue with an Epic that has been created in a next-gen Jira Software Project. Is this possible? I'm trying to do this via the Epic Link field. Interes...
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Hi, I have been trying to figure out how to configure the widget but I may have some permissions that are not correct yet. Any advice would be greatly appreciated. Thank you! This is the ...
Atlassian Community Events
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