Community resources
Community resources
Jira Service Management
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Hello I keep getting a couple of errors on the JIRA CLOUD service desk, saying "token missing" "failed to fetch data""cannot find default template" , i have reset my internet memory cache and this d...
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Hi, I am looking for a way to use this function with an API call for my customers is this possible? Thank you in advance
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...pprove, but it also don't allow other user to approve in the portal I set the approval.condition.type to boolean and approval.condition.value to true. Below is my script. It seems working in the S...
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Question about SLA reporting when issues is moved from on service desk project to another. So the case is if I have a ticket in the service desk project and want to move it to a different de...
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Hello! Jira Service Desk has a Help Center built into a widget that is not a widget provided by Jira Service Desk itself but from another company: elev.io Apart from the fact that it says very litt...
748 views 3 3 Deleted user January 15, 2020 -
Hi, Manually I installed my plugin in Jira service desk tool. After installing my plugin I tried to open the issue page by clicking the recent issues from the Issues tab in the main menu. But...
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Q1: How can I create a rule(s) to provide alert notifications in Jira Cloud for tickets that hit 15 days, 30 days, and 45 days from create date. I've tried a few queries and I'm not getting the...
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I do not see an upgrade path or documentation except to just download and install the .bin. Will this auto replace the current Jira Service Desk we have up and running? or add another Jira S...
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I want to be able to automate setting the organization for a ticket based on conditions of what's found in the description since we auto-resolve the tickets I'm wanting to create this automation rule...
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I have certain kinds of tickets come in that I want to auto-resolve, so I have an automation rule that looks for those kinds and sets the status to 'Auto-resolved' (a custom status). I created a post...
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I want to be able to add more detail to the "Agent" email. The email an agent gets when they are assigned a ticket. Is there a way to do that, either via JIRA or as a plug in??? ...
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I cannot delete any SLAs in our JSD project post upgrade to v4.5.1, anyone else having a similar issue? Note: I have JIRA admin permissions.
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I've verified that the email account username and password are correct by logging into the account via outlook365, and verified that it's receiving mail. When I configure the incoming mail serv...
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- jira-service-desk
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I already have a worflow to reopen back a resovled ticket. How to add the button to the customer portal if user decided to reopen back the resolved ticket? I tried to search trhough the comm...
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I have a Jira Service Desk project that I have linked to a Confluence space. It looks like I am only able to link the Service Desk project to a single Confluence space. Is there a way to ...
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Is there a way that once a user submits an issue, that the screen displayed goes to a queue or a dashboard? Any add-ons available to do this?
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Our primary source of tickets is from an email feed from another group. They regularly send us screenshots as part of the escalations and these are seen in a specific field in the ticket created in J...
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Hi, I've just rolled out Jira Service Desk within our organisation and have found another problem that I can't work out how to resolve. Specifically, I want to automatically change the Request...
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Hello jira fans, I have a question i hope someone can help me with. We use Jira servicedesk as a cloud application and have several organizations feeding us with their tickets. We now face an ...
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Hello to all, I'm Luigi and I have a question for a problem. I have been using jira servidesk in Italian for a few days, since this morning my dashboard and my project appear half in English and ha...
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This seems like a simple question, but I cant seem to find any topics on it. Is it possible to summarize information on the Activity Stream gadget on a JIRA dashboard. For example, I woul...
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We had a problem with the license (it was payd after grace period) and, from them on, one of the service desk users can't acces to the project in the Jira Service Desk appliance. We need help with th...
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I want to grant particular JIRA users access to view tickets in Service Desk without them using a Service Desk Agent license. Following this link regarding collaboration between Service Desk a...
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Add a participant via email, but I just want to receive the request email created and not the copy of the email. How can I do this?
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- jira
- jira-service-desk
- jira-service-desk-cloud
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When linking a confluence page to an issue on Jira, we noticed that the special characters are mismatched. The contrary link (from jira to confluence) this problems does not happen. The page sea...
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