Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am new to jira and got confused different pricing for different systems. I would like to know price for using jira service desk with confluence for both cloud and host server. Monthy an...
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How to change the chart format in a Service Desk Report? Instead of the default line graph is there any way we can change the graph format?
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We have a Service desk instance and I need to know how to create a report to show how many days does tickets are being resolved.
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Hello, we recently moved from JIRA standalone Software 7.x to 8.5.1 dockerized (official atlassian image). Service desk is installed as plugin in Version 4.5.1. Host is running on ubuntu 18.04 and t...
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Hello, folks, I hope you can help me. I'm setting up a Jira Service Desk to give some help to my wife's company. Recently we also established "Jira Software" there. Now I try to register my wife as...
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Is it possible to only send Jira ticket notifications during certain hours, or pause these during certain hours? We've got an out of hours team who need to receive these emails, but we don't want th...
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Hi, Via this page: https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html im trying to create models in C# with all the CSV fields. But im wondering if ther...
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Hi, We need to use above 2048 char in the customer portal introduction text box. If we use above 2048 character in the customer portal introduction text box.Its show below error like, his field ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Hello! I have Jira SD 4.5.0 staret pack. In next year we plan to buy more licenses, but this problem prevents us from doing this. Field sd.request.participants.field.name: not translated...
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We have an issue type called POC. The issue will be open for a max of 90 days, but we want to send notifications on the 30th and 60th day the ticket has been in a status of "In Progress". I'm using R...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- jql
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Hi Community, A lot of you have been involved in giving early feedback for some possible improvements we're making towards the navigation system in both Jira and Confluence. We've taken all...
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It works locally on the server, and converts the URL to localhost:8080. But when I hit it from a browser on any other machine, I get the IIS landing page. I didn't change anything, import and everyth...
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I get the following message when importing a relatively small file (1071 rows). I've made sure that the summary field is only 254 characters. Unfortunately, the last message in the detailed log doesn...
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We are using the X-ray App to run our Quality Assurance and Testing department. In the Xray app, you have the option to create a Defect issue straight from a Test case execution. I would...
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I have a Service Desk with Approval request type that auto selects 3 persons as approvers. Once any one of them approves the request it transitions through its workflow. I then set up automation that...
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Our organization adopted Jira Service Desk four months ago and have really enjoyed the power and customization it offers. Additionally, our development teams have been using Jira Software for some ti...
- Question
- jira-service-desk
- integration
- jira
- jira-server
- server
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I want to show my FAQ knowledge base on my customer support website which is protected because users need to log-in. But in order to show my Confluence pages there I need to set the permissions to 'a...
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Hello! We have set up automation for service desk to an other one of our boards and are using linked issues. Currently, service desk is set up for our employees, and they are not ab...
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I can't find any more infos on that. Is this option now available?
- Question
- jira-service-desk
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Hello, In Post functions I have configuration that sends email using scriptrunner. Everything works fine, except the part where I want the email body to show some Armenian text. It becomes to ...
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Hi, I am new on the jira service desk.i need to change the background color for columns and text in the customer portal.my code ||Ticket ID||Event Description||Target(s)||Action Taken||Status||
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1) Why JIRA is including weekend days for SLA calculation? 2) How can I get waiting for user time in to excel while extracting reports. Meaning I want to get total time when it was with user r...
- Question
- jira-service-desk
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This article explains how you can route alerts in Opsgenie to specific teams using values from custom fields in Jira Service Desk. Please Note: This document covers only the cloud version of Jira S...
- Article
- alert
- jira-service-desk-cloud
- opsgenie
- route
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Hi, I tried to follow the instructions on this page, but I don't have the step 6, so I cannot change the default language. And I didn't find another way to do that. (I want to change to French as de...
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Hello, we are trying to integrate the Armstrong City Demo from "Teams in Space" into our own Jira Demo Instance. I tried it this way: bring both instances to a same version make a full XML Expor...
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