Community resources
Community resources
Community resources
Jira Service Management
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Hi, when I try to connect a Confluence Space Jira tell me that there is a problem with the communication ([Error] Failed to load resource: the server responded with a status of 500 () (space, line 0...
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Good day, we have gone live with Jira Service Desk but an agent reported that he cannot pull up a client's name when entering a new ticket or even modifying one. When creating a new ticket, he get'...
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Hi, We've just put up a trail of Jira Service Desk (to complement our other Atlassian products), and are having the weirdest problem with the notifications. In the participant added notifications t...
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We have in each project in the Automation section a rule to run a webhook every time that we have a new incident o issue, after the upgrade it is not working.
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We configured Jenkins details in JIRA webhooks and in jenkins JIRA details are provided. But jenkins didn't get any update from JIRA. Is any additional configuration need to be done. I tried differ...
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I have integrated Jira service desk with Jenkins using web-hooks. But when ever I have commented It is not triggering the pipeline. I was wondering if anyone has done this?
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I would like to add specific add-ons buttons in the Quick-add buttons section in the issue. For example, I have the "deep clone" add-on and in order to clone the issue I always have to click on ...
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I have set up our service desk, so that our customers can select an Affects version. (To pinpoint what version they are running, when they encounter a bug). The Affects version field from Jira has b...
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Hi, I have couple of old tickets which were not set properly for the resolution: unresolved when the ticket was closed. I have already edit the workflow and add the post function which has started w...
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...vatars.us-west-2.prod.public.atl-paas.net/default-avatar.png?size=32&s=32}, displayName=XXX, active=true, timeZone=Europe/Warsaw, accountType=customer}, {self=https://XXX.atlassian.net/rest/api/2/user?a...
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Hi Atlassian Team, If sending reports via email is still not available at this stage, is there any way or any plugin App(from Market Place) that would allow user to schedule weekly/monthly reports ...
- Question
- jira-service-desk
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I would like to know or if you can help to provide the instructions/links on how to setup a change management process in Jira Cloud Many thanks in advance Thanks
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Hey everyone, Forgive the long question. I'm working on Groovy script to set the value of a custom field (Incident or Request) based on the choice in a different custom field(s). This is a first at...
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On the right side of the issue, in SLA display, times are interrupted/ started one hour before the time set in the calendar. The system default time and calendar times are the same (-3: 00). What may...
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Whenever I edit any calendar information (time, holiday, etc.) all holiday dates are decreased by one day.
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I created a custom field "Date Time Picker" and assigns it a date on my service desk project. I need that when it arrives on that date the ticket status will change to another status. how can I do th...
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Is it possible to use the Automation feature in Jira Service Desk to automate a transition of the workflow status from a Classic Jira Service Desk to a Next-gen Jira Software project? For example: ...
- Question
- automation
- classic
- cloud
- jira
- jira-cloud
- +4 more tags...
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Good Afternoon, Happy New Year! I'm looking to set up some automation rules within Jira Service to ONLY notify certain users of ticket raised when they occur after 5:30pm Monday to Friday, be...
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It's the New Year, no one wants to look back! But we must still continue the monthly tradition of a rollup of what's new in Opsgenie to be sure that you don't miss a thing! Opsgenie ...
- Article
- opsgenie
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I'd like a daily/weekly automated email of summarized information/tables/pie-charts as you would find on a Dashboard gadget.
- Question
- jira-server
- jira-service-desk-server
- server
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I am looking at reporting more on we as a company preform using Jira support desk and if there is any way we can report on this within the system. The fields we are looking at are: vo...
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What can I do for solving this problem ?? Any advise ?? I was opened a ticket with Pivot company and they said that the problem form Atlassian side. Note: I am trying to generate report for a...
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Hi We have a project name call ABC in Jira Service desk and configured email notificatios with IMAP but emails are in error queue and got the error as follows nested exception i...
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Since the updated JIRA Service Desk issue view the attachments section has gone. It used to have a "Download all attachments" button. Where has this button gone? I don't want to have to manually go...
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Hello, One of our members previously had a Jira license assigned to them, which was revoked to be given to a different member of staff. The issue is that now the original owner of the license ...
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