Community resources
Community resources
Community resources
Jira Service Management
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In our customer portal, we have suggested articles for users to read. At the bottom of all the article pages is a link that reads: "Need to raise a request? Contact us." Clicking on that link t...
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Hello all, I would like to run a report on all of my customers (Purpose: Send E-Mail notifications to customers or groups). My first idea was to go via the Service Desk User role in JSD Admin...
- Question
- jira
- jira-server
- jira-service-desk
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Watchers → The value is invalid. When attempting to bulk upload with CSV, I cannot add watchers automatically, it says the value is invalid. On this https://confluence.atlassian.com/adminjirase...
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We want to let the Customer validate the ticket but we are unable to display an action button on the Customer portal to validate the ticket
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I have an issue after the lasts updates of Jira core and SD JIRA Service Desk 4.5.0 Jira Software 8.5.0 This is about the issue's creation from client's mail 1 - As client, creating...
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Hello. In my company we use the Jira Servicedesk both internally and externally. When using it to communicate with external costumers we have some set team leaders who are agents who recieve and ha...
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Hi everyone, Our helpdesk is now using a knowledge base in Jira Service Desk (the content of this knowledge base is in Confluence). In each ticket, agents have the possibility to search for co...
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Any Ideas for integration ? or any calendar we can use, that have the same functions of an outlook calendar ?
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Dear All. We have recently testing migration from out Jira Server to Jira Cloud, but it seems that Jira SD project cannot be accessed after the migration. All permissions are in place and we have us...
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Hi Team, We have decided to hide the edit button for closed tickets. For that I've put one javascript code in announcement banner below and it's not working well. Could you please assist the right c...
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We are moving to JSD Cloud. In our current ticket tool which is not cloud based we delete requests from customers, which include sensitive data. If we delete the request from JSD Cloud, is this...
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Hi I tried linking an epic to a task I was creating but it did no update. After creating the task I tried to edit the task then link then the Epic but it still did not update. Please assist.
- Question
- jira-service-desk
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Dear all, Some of our users have send request through the customer portal. When I open the portal URl and try to view all request for a particular user using filter, nothing is reported while I ma ...
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Hello, I looking for to show/hide custom field based on another field value in the create screen.
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...rackedEntityInstance=paBG9W7ol4q&startDate=2019-07-31&endDate=2019-07-31&orgUnit=vJNI6blhosr&ouMode=DESCENDANTS&attributeCategoryOptions=PARAM_CATEGORY_OPT&skipPaging=true #2: h...
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Hi. When I select to hide and pre-populate the field with an approver, I expect to have this field hidden from the customer portal. However, the field "Approvers" is still visible on the customer p...
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Can the language in the customer feedback be customized?
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Hi, When I am linking a Jira Service Desk task to another Jira Service Desk task the link actually goes to the Jira Core task instead of Jira Service Desk is there a way to make it link to the Servi...
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Hi, how can i setup Jira to accommodate below scenario? Scenario is Customer email in with request/issue to a dedicated email JIRA service desk to create a ticket and to be able to manage communi...
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It is a gmail account. I can log into it fine from a browser. The Atlassian doc says just choose your provider and follow the screen. I enter the account email and the password but ...
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We are now using Jira Service Desk (Server 4.1.0) as our IT ticketing system. I am trying to recreate ticket types I've used in other ticketing systems. At the moment I am trying to create a R...
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I'm trying to get a custom field as an option for the Approvers dropdown in a Service Desk workflow. I've built the custom field, set it up as a user-picker, added it to the project, and I can see it...
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We have several Automations set up in our JIRA Cloud Service Desk project. When I view the log for one of these automations, there appears to be a limit on the number of messages it will show and the...
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We're currently using Zoho Desk for our customer support and want to make a switch to Jira Service Desk Cloud. The only thing that's stopping us is we have not been able to setup our domain to send ...
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Hallo, I am having problems configuring Smtp server on windows server 2016. Somehow it is unable to connect to our smtp mail server. I initially tested the software on windows 10 an...
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