Jira Service Management

Why do I have to navigate back to the old view to put in my project updates?  This looks like a real time waster.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone,   I've been trying for a while to get smart values into my Jira Service Desk automation rules, which should be possible: https://support.atlassian.com/jira-service-desk-cloud...

• Question
• cloud
• jira-service-desk

Do i have a way to Know wich Issues have been closed by an Automatization when a SLA breached?

• Question
• cloud
• jira-service-desk

Whare a customer opens a new service request the option for share with the customer's organization is the default. Does anyone know how to remove the share option completely? or at the most, set it ...

• Question
• cloud
• jira-service-desk

Hi support team, this is my last resort trying to receive an answer from you. I have been in touch with Atlassian since Febuary 20th and have not received an answer from you since mid-march, despi...

• Question
• jira-service-desk

We use Jira Service desk to communicate with our customers.   The customer is registered as the reporter on the ticket.  We are getting an increasing number of customers who don't rece...

• Question
• cloud
• jira-service-desk

I imported tickets from CSV file, and didn't realize this would create Atlassian accounts for reporters who are not already Customers. I removed their Atlassian account from my Jira site access, and ...

• Question
• cloud
• jira-service-desk

Hi All, I am trying to add one panel on the user's profile page of jira service desk server, but i am not able to add.  I used this link: https://developer.atlassian.com/server/jira/pla...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Anyone have experience with smart values as it relates to Twilio integration? I'm looking to be able to use phone numbers for SMS based on assignee (or some other method to grab the numbers from exis...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   Insight discovery is available for Jira Server and Datacenter, but is it possible to install an agent in order to use Jira Cloud?   thanks  

• Question
• cloud
• jira-service-desk

Hi, I made a new group of team members for JSD support. One member doesn't receive a notification e-mail when a new ticket has been created. In the noticification scheme I added the group. In the no...

• Question
• cloud
• jira-service-desk

I was trying to add a collaborator to my service desk server project. The documentation showing that it is available in the 'people' tab.  but I couldn't find the people tab.

• Question
• collaboration
• jira-service-desk
• jira-service-desk-server

We've been using Service Desk awhile now, and all of our emails are working through when people create tickets. What I'm trying to do is create a new ticket myself that would be the start of a conve...

• Question
• cloud
• jira-service-desk

I am trying to reset my password as it is going to expire.  Please see the screenshot below. How will I know,what is your minimum security requirement for a new PW???, if it is mentioned NOWHERE...

• Question
• jira-service-desk

Hi, I'm in the process of analyzing tickets inside Jira Service Desk that were created on March and April, and one of the things that I consider important to analyze, is which of those were at a giv...

• Question
• cloud
• escalation
• jira-service-desk
• status

Hi, I just started this week to evaluate Jira Service Desk+Confluence for Knowledge Base and Document Storing. I needed a CMDB so i installed Insight to my domain in my apps (see below)   ...

• Question
• cloud
• custom-field
• insight
• jira-service-desk

I am a managed service provider looking to migrate from FreshService to JIRA support desk. Currently I have multiple customers each with their own support portal in FreshService and each portal ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am a managed service provider looking to migrate from FreshService to JIRA support desk. I am currently going through my use cases and came across one that I cannot seem to solve. Essentially there...

• Question
• cloud
• jira-service-desk

Can anything be done so that Slack can handle SMIME email responses.  It shows up fine in Jira but is grossbly garbled in Slack.  I know I'll be told its a Slack issue but pointers are appr...

• Question
• cloud
• jira-service-desk

Use-Case: We want to be able to log phone calls in Service Desk for reporting reasons. Oftentimes, those are resolved through the conversation. When our support specialist completes the call, he is t...

• Question
• cloud
• jira-service-desk

Is it possible to ensure that attachments made as part of internal comments are not visible to service portal users. This is on Jira Cloud Service Desk. Thanks Mark

• Question
• attachment
• cloud
• internal
• jira-service-desk

Our organization does not want the 'Time to first response' SLA to be activated if the ticket Reporter is an Agent.  I attempted to accomplish this with the JQL code type = "Email request" AND r...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

In editing an automation, I can move a component, but I can't figure out how to delete it. Or do I have to just start over and create a new automation?

• Question
• cloud
• jira-service-desk

I have Jira software and jira service desk, I can't create a second jira service desk project. I can only create more jira software project

• Question
• cloud
• jira-service-desk

Hello, We have a Jira question submission form widget on all of our website pages here: Superior Court of Orange County. Is it possible to show and hide the widget at certain times? We'd like ...

• Question
• jira-service-desk