Community resources
Community resources
Jira Service Management
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I want that when a new ticket is opened the client can select the agent that will solve their problem
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Hi We have recently implemented and enabled Jira Service Desk widget on our portal. The problem we are facing is that when a user receives an automated response after creating a ticket, the em...
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No se pueden asignar proyectos en el esquema de tipos de incidencias
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We currently have a Software Project Board and a separate Service Desk Project. One of the functionalities of the Service Desk Project is to gather requirements for our software. These requirements a...
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I want to configure my Service Desk issue types visibility (to whom the tickets are shared). Let's say I have two Service Desk issue types: 1. Fault 2. New Feature Here are the rules I would like ...
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Hi, I have seen that there's a change in the response of API - GET /rest/api/2/search . 'name' field is removed in the 'Assignee' object. Our test automation script failed due to this change. May I ...
345 views 1 0 Deleted user February 18, 2020 -
When a customer is typing up a question in the portal, the only suggestions shown are the titles of the articles in the KB. For instance, I have Jira FAQ page with about ten questions, among which :...
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Hi, We are seeing inconsistency in notifications when service desk customers who have been set up the same way submit tickets but sometimes will not receive an email notification when the ticket is ...
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I've just exported and imported data between Jira Server and Jira Cloud for use with Jira Service Desk. I've changed a load of permissions and finally got access to the projects. I can see all of the...
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Hey there, currently we heavily depend on Automations for Jira ... got several Automations which are triggered "on Issue comment" - resulting in >5.000 Automation Executions / month ... which isn...
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Using Jira Cloud, we have created a project that holds our company-wide weekly sprints and adapted the board's filter accordingly. In order to drive accountability and reporting, we have created filt...
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Hi. We are setting up our Jira Service Desk instance ("Server" version, Starter License) and we noted that the multilingual support for our german customers is partial... Many string are corr...
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Background: I'm using the Cloud version of Jira Service Desk. When customer logged a request (server decommission for example) via portal, besides the team that needs to delete the server, another...
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Hi, for the past 2-3 weeks, we have had issues with e-mails notifications whenever someone adds a comment or changes a status, etc... No changes have been made our end (no migration or change of da...
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- jira-service-desk
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Hello everyone, I would like to know if there is a way to pull the name of the Reporter and also tag them, in Canned Responses? For some users, this works, however, for others, it just displays: [~...
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Hi all, Just after some ideas on how this can be achieved really. We use Jira for Incident management amongst other things, and want to have an "add example" button that pops up a s...
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Is it possible to send force alerts/notification of Confluence Page updates, as and when required by a team to the employees companywide? If the confluence page is open to all the employees and in t...
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Dear team, I am new to Jira software development tools. I am trying to make a plugin to facilitate the creation of JIRA Service desk project. I start with the link bellow as mention : https://de...
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My company is struggling with strange attachments problem. Maybe solution is simple, I don't know. The steps are as follows: 1) Create issue in customer portal with attachment. Attachment should hav...
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Hello, I am trying to find a jql request that would enable me to identify issues in which a comment has been added by a watcher. By watcher I mean a participant, someone who the issue is shared with...
395 views 0 0 Deleted user February 18, 2020 -
Hello, i want to ask, if there any possibilities to change this label with scriptrunner?
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Hello, I added a transition from 'Completed' to 'Waiting for Support'. However I only want to allow this to happen IF its been in 'Completed' for less than 1 week. What fun...
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Hello, How do we change auto log out for jsd next gen?
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Hi, We are in the middle of HIPAA compliance process, and We are using Jira Service Desk Cloud Edition as our Ticketing System. I have heard/read that our edition doesn't comply with HIPAA and...
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Hello, any updates or plugins for Service desk Cloud?
- Question
- jira-service-desk
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