Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have asked a similar question and this community was able to help me and provide a solution. Now I have follow-up question on addition Math. We have two field, SP and Revised SP...
- Question
- cloud
- jira-service-desk-cloud
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We are seting up Jira Service Desk to manage users service request. In order to ensure that the requester completes all necessary data when raising a request, it is mandatory that all the information...
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I added a JSON string to JSD project automation add-on to update a custom field(cascading parent/child) with the JSD issue that was created from an integration with Opsgenie. The custom field i...
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New to Jira ServiceDesk and wanted to see if there are were ways of accomplishing some of these items: 1. Automation: Auto ticket routing to appropriate ops group when a ticket is created. 2. Repor...
- Question
- cloud
- jira-service-desk
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Hi everyone, We have an automation set up where if a Severity 1 or 2 issue is created an email is sent out with various fields in the body. Most of the fields display correctly however I'm h...
- Question
- cloud
- jira-service-desk
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...ldIssueView=true to the ticket URL, we can click the email attachment but it returns us the following error : HTTP ERROR 404 How can I go about resolving this issue. Thank you.
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Not sure what changed, however we can still create a Jira issue for service desk with slack actions (ellipsis) and it works. It used to return a issue description in the conversation. Weeks ago that ...
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I need change the project, uses by more than, relator in the same organization, but I need wich the relator looks for only yours issues oppened.
- Question
- cloud
- jira-service-desk
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How to add more than 55 elements in a Drop Down?
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Hi, What we are missing in JIRA is a REAL SelfService portal. So not a simple popup with "maybe you are looking for this" kind a stuff. But one where you can help the customer fi...
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I would like to ensure that the Reporter field and the Organisation field are populated correctly to avoid communication mistakes. can we achieve one of the below two options: 1. if the name in the ...
- Question
- cloud
- jira-service-desk
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Hello On our Service desk, I would like to create an SLA in which a ticket has to reach the following goals: 1. Assignee changes from "unassigned" within 2h of it being created (is there an a...
- Question
- jira-service-desk
- sla
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When rules run automatically, they e.g. comment on issue as my manager, who set the project up. I have tried changing the user to something else but that user is the only choice I have on the list. I...
- Question
- cloud
- jira-service-desk
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What's the best tested Asset Management application to be integrated with either JSD Server or cloud
Hi, I am trying to explore and evaluate multiple Asset Management applications to be integrated with Jira Service Desk Server (or cloud). Based on your experience what is the best one on Ma...
- Question
- cloud
- jira-service-desk
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I need to give Service Desk Customer access to a user who was previously a Service Desk Agent. We revoked the user's access as a Service Desk Agent previously and then the user became inactive(doesn...
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Hello all, We are a servicedesk with about 2000 customers in it, that is being synced from AzureAD from our own local AD. Fields (phone number and other fields) are filled in on the AAD but I ...
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Hi everybody, I have a few tickets where the SLA "time to wait for customer response" obviously breached (s. screenshot). I need a project automation using the plugin "Automation for Jira":&nb...
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Hi, We are using JIRA Templates to create issue. The default type while creating from template is Asset. I want to change this issue type from "Asset" to "Task" using automation. How can I do this?...
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Hi! I'm designing a script which can disallow chaning SLA if target SLA will instantly fail (become overdue). To calculate this I need to subsctract current working duration from target SLA max reso...
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Hi everyone, Our Service Desk is configured to allow users to exclusively view (and interact with) their issues or their organization's issues. A customer asks us to receive an API token in order...
- Question
- cloud
- jira-service-desk
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Hello everyone in the list of requests until a few days ago, if I selected the status and could close it or set it resolved from 2 days I can no longer, when I click does not open anything, while if...
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Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productivi...
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HI, me and my college used to be able to change status from the service desk summary screen without going into each ticket details. Since last week we can not do that. we have to each ticket one by ...
- Question
- cloud
- jira-service-desk
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I have admin privileges, but I can't see anything under Jira Service desk
- Question
- cloud
- jira-service-desk
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Automation for Jira loads fine in my company instance of Jira, but in my free-version I'm trying out for home use, it just gives an error. I didn't see any restrictions on automation at a glance in t...
- Question
- cloud
- jira-service-desk
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