Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone. I have been banging my head and running in circles trying to get Okta to integrate with Jira Service Desk - on premise. I have come across and dealt with so many differe...
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Hello, Is there a way to report on site visits or unique user logins on the JSD customer portal? We're getting ready to do a round of corporate training with our end users so we would ...
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I have created dashboards for my team members so they can quickly see the issues assigned to them. However, a few of them are having trouble - their dashboards are not populating with their iss...
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How I can configure issue to t get accept from only one person? I have this situation in company is 5 users: userA, userB , userC, userD, userE and each user can accept the task but i don't kno...
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When customers reply to JSD emails, the comments are not propagating to the issue as comments. I assume it's because there is a connectivity issue with the custom email account that's been added to t...
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Service Desk (Cloud) Customers, unable to view filter results on Knowledge Base that have Jira Macro
In the past, we had the capability to establish Service Desk Knowledge Base pages, that contained a Jira filter macro, for our Customers view. Customers are no longer able to view the filter results....
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Comments written by a Service Desk user are showing as being created by one of the Jira System admins. We have had this happen twice. In both cases, something else about the user that mad...
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Hi, I'm writing a tool for creating JIRA issues via the REST API. I have a problem where the user that is configured for the tool is able to fully interact with it in one project but not in others. W...
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We are two companies that sell a combined service to our customers. At our company, we use Jira Service Desk, but the other company uses another system. Today we use email integration when they tra...
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I am currently getting the following error. HOSTNAME:636; nested exception is javax.naming.CommunicationException: HOSTNAME:636 [Root exception is java.net.SocketException: Connection reset]. I ...
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Hello friends how are you? as I can see or who can provide me with REST API of service desk to be able to relate it to other applications, This in order to know what the structure is like and how Ji...
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Hello, I want to customize the informations about the customers in Jira HelpDesk, example : - customer ID - compagny ID - departement ... I see we can customize every element in an ticket, but ...
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Hi all, I am looking to set up a rule that allows me to change the status of an issue in Service Desk, when an issue is linked. for example: Jira Service Desk: A Request comes in. This requ...
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In the documentation for "Advanced automation rule options" it says: Run rule as By default, rules run as the person who created the project. Alternatively, you can run rules as the user who trigge...
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Hello guys, I'm using Jira Service Desk Cloud and Script Runner and I need to copy the SLA value (Time to resolution) to a Jira Software project with a post function. Which wou...
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Good day knowledgeable people, About every 5s we get a log like so; 2020-01-08 11:03:10,762 Caesium-1-4 WARN anonymous Add New Issue/Comment [c.a.mail.incoming.mailfetcher...
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Hi. I'm a beginner. The system downloads my e-mail inbox (it can be seen in the e-mail server logs) but will not show up in the project. What to look for?
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Hi, I am new to Jira so probably overlooking something but I appear to be missing several default reports. I have a service desk project with a linked knowledge base. I was hoping to see 'Article Us...
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Hi all, last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-( Does anybody have a hint for me? ...
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need help in running jira service desk on https and connect it to AWS RDS Mysql
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- jira-service-desk
- server
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I do not see the entire area where the attachments used to be towards the top of the ticket. When I refresh the ticket it seems to flash in for a second and then disappears.
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Hi all, How do we create a alert to be emailed to all agents when a request is created via either the portal or email? I previously came across an article that advised we could achieve this with au...
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We've recently started using Service Desk for our internal support. I've set up a bunch of request forms, so that I can tailor the questions to request types - so far, so good. However, some...
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We are currently migrating from another service desk software. They have recently introduced a feature that allows us to review internal Agents responses prior to them being sent directly to the cli...
329 views 1 0 Deleted user January 7, 2020 -
How to create a remote that shows how many tickets are closed per tech?
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