Jira Service Management

Hello, We recently installed the Jira Service desk cloud, we are struggling with too many duplicate tickets, how to avoid it? Example: We are creating tickets for the same server, same port or ...

• Question
• atl-orange
• cloud
• jira-service-desk

hi all! When a support ticket is resolved or closed, i need to disable the comment field and email auto reply.   it is possible to inserte a condition on a ticket status for this two point? ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Adding-a-custom-payload-to-webhook/qaq-p/1127353?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVk...

• Question
• cloud
• jira-service-desk

Hi guys, I've created a ticket for a bug in our bug tracking system. However, after being done with the ticket, I am not able to delete or set as done the ticket. It's weird, because I don't ha...

• Question
• cloud
• jira-service-desk

Jira Service Desk Escalation - How do I carry over comments from Escalated project to Original project. For Example - Project A has one request/ticket and gets escalated to Project B with new linked...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi HR team, kind send my payslip to help me see my deduction to solar Rays Sacco, nssf and health insurance and to help facilitate my financial activities. My email is kvnotieno@gmail.com Thanks

• Question

Hi, is there anyway that an end-user (requestor) associated with a company can see all tickets created/open for their company not just the ones opened by them or ones they were added as a requestor? ...

• Question
• cloud
• jira-service-desk

Hello, I'm using the Created & Resolved Chart - But I don't want the chart to key (X axis) on the issue Created date, I want the chart to use a Custom Date field that I created.  I want ...

• Question
• cloud
• jira-service-desk

I cannot expand/access/manage an add-on. The error comes from the underlying call to https://<serverurl>/rest/plugins/1.0/com.onresolve.jira.groovy.groovyrunner-key This gives a 500 - Invalid...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira-server
• jira-service-desk

Hi, I would like to hide the SLA's from agents and portal users, however an SLAs panel appears on the right when opening a ticket. Is it possible to hide this panel ? Thank you

• Question
• hide
• issue
• jira-service-desk
• jira-service-desk-server
• panel
• +3 more tags...

Hi, I have several service desks at this time all setup with Classic Jira Service Desk. However, having spent some time investigating the Next Gen versions, I believe the Next Gen workflows offer m...

• Question
• cloud
• jira-service-desk

Using the instructions here https://confluence.atlassian.com/adminjiraserver/customizing-email-content-batched-notifications-976770772.html I am attempting to modify the batched emails in J...

• Question
• jira-service-desk

Hi I recently signed up for a free trial of jira service desk to see if this tool would be an option for my team. We have an existing confluence page which is provided by our organization. I would ...

• Question
• cloud
• jira-service-desk

Hello, I am able to add an announcement to the help portal. But is it possible to add multiple announcements? Or what is the best way to keep customers informed about a issues about a application o...

• Question
• cloud
• jira-service-desk

Hi, So some of our tickets take longer to work on. Is there an easy way to sent the last 3,4 or 5 comments to the customer awhen an agent comments the ticket and is asking for additional informatio...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.11 (ful...

• Article
• data-center
• jira-service-desk
• jira-service-desk-server
• server

Hi Can we get access to JIRA Service desk database as we have own Mobile app and notification tool which needs to integrate with CMDB for fetching tickets rows for CALL/SMS/Email bases customized not...

• Question
• cloud
• jira-service-desk

Name of email sender for issue created email notification is the portal project name. This works fine for projects that are created from the external service desk template. But, when I create a new p...

• Question
• cloud
• jira-service-desk

What reporting functionality available in Jira Service Desk

• Question
• cloud
• jira-service-desk

Ability to add external users, who aren’t registered to Jira to see a ticket or provide input.

• Question
• cloud
• jira-service-desk

Have a multi reporter and assignee so we can allow relevant multi people have visibility of each ticket.

• Question
• cloud
• jira-service-desk

When the client issuing a ticket via email form, can we limited the information provided to avoid i.e. email signature details etc.

• Question
• cloud
• jira-service-desk

I am trying to understand when I click on Service Restored on a ticket , how it asks me for these specific details? [Eg. Resolution Notes] . How to configure it?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I have question regarding activities order in customer portal (j service desk server).  I saw that in cloud you have issue description on the top and order of comments form oldest to newer....

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, is it possible to get next to the project reports a team report? We are facing the challenge that one team works on multiple projects. We have project A and B and Team 1 works on both....

• Question
• jira-service-desk-server
• jira-software
• server