Jira Service Management

Hello, In our Service Desk, we have a search function. If i click on the result (confluence) the side is loading, but in the IFrame is nothing to see. I have done these things but nothing changes. ...

• Question
• confluence
• jira-service-desk

Hello Community, I had the issue, that some added customers didn't receive an invitation email. Unfortunately there is no resend button. So I removed under People the customer and tried again to a...

• Question
• cloud
• jira-service-desk

Dear Support, Replying to a Jira notified email creates a new ticket/issue in the system. This is very confusing and hard to consolidate comments from several tickets raised through email response. ...

• Question
• atl-gruland
• cloud
• jira-service-desk
• jira-service-desk-cloud

Our customers(Non-Jira users) are sending email to our Service Desk. Once we received the email, we have to create the Jira service desk ticket and Jira Software backlog. Requestor name has to be upd...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have both jira software and jira servicedesk and I am trying to integrate both with manage engine servicedesk plus but the dashboard looks the same for both the applications and it would be more he...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How to generate the customer survey form asking the feedback questions and the customer should receive email notification with the link and he should be able to click on the link and provide the feed...

• Question
• cloud
• jira-service-desk

My scenario is : I have 3 tickets : Jira-1 ,Jira-2,Jira-3. Jira -1 is linked with Jira-2 with link Related to BGV Jira-2 is linked with Jira-3 with link Related to CAB I want to automatically res...

• Question
• cloud
• jira-service-desk

  Please see the image for the settings for the Time to First Response SLA. When we run a report e.g. for March 2020 the number of requests being shown in the report is only two thirds of the n...

• Question
• cloud
• jira-service-desk

Hey Community,   since a while ago we are facing a JQL bug within our self hosted Jira ServiceDesk instance.   Queries like: createdDate <= now() and createdDate >= startOfMonth(...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We are evaluating Jira Service Desk and I'm struggling to find out how to group people into Teams. On the Queues screen under Assignee it says "Enter people or team...". We want to be able to a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a plan to implement our IT service desk as internal service for my company, so i have confused about Agent licensing. My question: Will we purchased one AGENT only one time for forever? or no...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Has anyone experienced something like this? I changed my Atlassian ID email from a gmail account to my office email. They sent the verification email to my new email, I checked on it and as usual cli...

• Question
• atlassian-support
• cloud
• email
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

When configured with Allow search for knowledge base articles, the Jira Service Desk widget provides an Email request tile in the Contact us about section of the search results (See at...

• Question
• cloud
• jira-service-desk-cloud

I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...

• Question
• opsgenie

  プロジェクトを作成した際、デフォルトで 次世代Service Deskに設定されると思いますが 準備中となっている「エージェントへの通知」「顧客トランザクション」機能については クラシックとは何が違うのでしょうか。   例えば、起票をした場合のメール通知は 次世代Service Deskにはないというようなものでしょうか。 お手数ではございますが、お願いい...

• Question
• cloud
• jira-service-desk
• language-ja

The organizations field is used for sharing issues, but I always want to show the customer and organization name on an issue screen.  Is this possible? I can find all issues of an organization ...

• Question
• cloud
• customer
• issue
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

Hello Team,   We are trying to implement Jira Service Desk in our Organisation. The consequence is we receive different emails related license, business, meeting scheduling and so on. So now w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I wanted to know if there was a way to do this in our JIRA Service desk.   We want to have different domains submit tickets via email. Can we setup automation for issues to be assigned a tag o...

• Question
• cloud
• jira-service-desk

So I "Remove"d a field from a request that I did not want removed.  It won't let me re-add it to the request again.   It says "There are no fields available for the linked issue type" eve...

• Question
• jira-service-desk

I recently tried to upgrade the Jira server. I was successful on the upgrade but the server does not start. I looked at the web.xml file because that's where it said the issue was but I could not fin...

• Question
• jira-service-desk

I was looking for a dark mode setting and have not seen it. Is it available?

• Question
• cloud
• jira-service-desk

I am trying to find possibility if it possible to create smart rule for priorities? E.g. if fields Impact and Urgency checked as yes, than priority will be P1 if field Impact no and Urgency yes, ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi! I want to setup automation rules but need my own conditions (related to priority). Is it possible?

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are looking into migrating from our current Service Management software (SNow) to Jira.  We would like the new Jira environment to align with the DEV/Ops side of the house, for reporting.&nbs...

• Question
• jira-service-desk
• trial

I have installed JIRA Service Desk 4.2.5 (server, not cloud). There are supposed to be templates available for HR, Facilities and Legal. They are not appearing as an option when a Basic project is cr...

• Question
• jira-service-desk