Can you explain the major and minor differences between jira software and jira servicedesk?

[sucithra]

I have both jira software and jira servicedesk and I am trying to integrate both with manage engine servicedesk plus but the dashboard looks the same for both the applications and it would be more helpful if anyone of the technician explain me with an overview of both the products with an actual use case and its urgent.

[Jack Brickey]

You might find this article helpful - JSD vs. JSW/Core 

some key differences with JSD:

• queues for agents to manage their assigned issues
• SLAs
• Customer (free) users
• Portal for customers
• Approvals within the workflows

[sucithra]

Hi Jack,

I can understand the difference , but still the portal looks similar and I am really confused.

Could you please arrange an overview ( not in deeo)  demo of the jira servicedesk just to know the basic adding people and managing accounts and portal. As I am using two porduct, its quite confusing.

[Jack Brickey]

Hi Sucithra,

there is no Portal in Jira Software on JSD. The Portal in JSD is for the Customers whereas the application UI is for the Agents and those licensed to have access. Maybe you are referring to the applications itself? Indeed it looks very similar as they are both based on Core base code. I'm not sure that I could explain the differences between the two better than documentation. A quick search in Youtube provides some JSD videos that might be worth exploring - https://www.youtube.com/results?search_query=jira+service+desk 

If you could elaborate on where your confusion lies I might be able to help further.