Jira Service Management

Hi everyone, I'm having an issue when it comes to sorting/filtering some queues in a project. We use components to help organize the type of tickets that some into one of out service desk projects. T...

• Question
• jira-service-desk

We’re trying to embed the Jira Service Desk widget on our website but it seems like our website stops working on mobile devices when we do that. On desktop it works fine, but on mobile devices (just...

• Question
• jira-service-desk
• cloud

Hi,  I'm hoping to get some feedback from the community on how to handle service requests that are actually projects.  For example, we received a request to change the name of a hospital.&...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

If I add a comment to a service desk issue using Reply to customer, you would think it would send that comment to the customer. But the customer does not receive one. That is despite this being set t...

• Question
• cloud
• jira-service-desk

I know there is the feature of collecting customer satisfaction (CSAT) feedback from a ticket reporter about the assignee. I'm wondering if I can collect feedback from the assignee on the reporter to...

• Question
• cloud
• jira-service-desk

We have a simple requirement, when the due date is updated on one of our tickets, we need to add a comment to a linked ticket with the updated due date and update the due date on that linked ticket. ...

• Question
• automation
• due-date
• jira-service-desk
• jira-service-desk-server
• server

Hi all,  I know, I can restrict some groups via "Extension for Jira Service Desk" but I don't have this plugin. Is there a behaviour script about this restriction?  

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• jira
• jira-server
• jira-service-desk
• server

I'm trying to import a file with only one field (summary), but I got the follow error: Importing: Issues 2020-07-15 13:36:30,003 INFO - ------------------------------ 2020-07-15 13:36:30,003 INFO - ...

• Question
• cloud
• jira-service-desk

Is there a reason I cant see any answers for questions in the community? All questions show 0 answer

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a transition screen, just with the "comment" field that can be seen in the customer portal, and I need to attach files directly in this screen to share them with clients in the portal and exec...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I have a new Service Desk project with a workflow that requires approval. In the form there is a drop down with all users for the project.  Agents in the Service Desk Team role can see t...

• Question
• jira-service-desk

Dear I need to create a report that shows me the average time, live, that have the incidents that are open. Thank you for your answers.

• Question
• cloud
• jira-service-desk

Hi  I just signed up for a free trial of jira ServiceDesk. We are already using jira software, and are looking for a ServiceDesk option to handle both change requests and support issues. So f...

• Question
• cloud
• jira-service-desk

Hi, Can someone tell me when you create a task or sub task can the assignee (current default - unassigned) be configured to populate the reporters name? Can this be done for one team only not all te...

• Question
• cloud
• jira-service-desk

Hi, When i try to add another queue in Service Desk Server it does not save my queue when i click Create after defining the filter criteria.     

• Question
• jira-service-desk

This question was intended to another forum that uses Jira.

• Question
• cloud
• jira-service-desk

I have an existing environment with crowd/jira/confluence I implemented Jira Service desk on another instance , but now want to use crowd to populate customer user list.  I created the app link...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to try establish how to implement the following into the Service Desk as I’m new to this functionality. I need to establish how the process works from client issuing a ticket into the queue. ...

• Question
• cloud
• jira-service-desk

  We have so many request types, because issuetype is a 1:1 relationship with request type, and we're reporting on issuetype, we made one request for bug, support, enhancement request, etc.&nbs...

• Question
• cloud
• jira-service-desk

Hello, I'm new to Jira and was looking for help on setting up SLAs for different issue types.  I want to set up SLAs for the Tech Team with Service Request, Incident and Service Request with A...

• Question
• jira-service-desk
• cloud

in my service desk project i need two email requests source but it seems that this is not possible... that's right ??  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello. I've edited notifications so that none are sent for event 'Issue Closed', I confirmed this was set correctly by using the notification helper, but emails are still being sent. Is there a...

• Question
• cloud
• jira-service-desk

Hi, I am setting up Service desk for external end customers and have a number of issues/questions: 1) I just want them to access the service desks bug form I created and do not want them to see a "...

• Question
• cloud
• jira-service-desk

Hi There,  I have created a service desk project , in which i have a field impacted area with checkbox values ( Writer, director and other). If i select a checkbox Writer and submit a case the...

• Question
• cloud
• jira-service-desk

Hello everybody, others had the same problem. However, no solution has been published. I want to connect an email account from our domain to the Jira Service Desk Cloud to automatically generate tic...

• Question
• certificate
• cloud
• email
• imap
• jira-service-desk
• +2 more tags...