Jira Service Management

Hi there, is there a proper definition, when exactly a project is shown in the <popular widget> or when a request type is shown in the <recent widget> of the customer portal? Whe ha...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to limit visibility of task for each team its my question to discuss. My bussines case: I will have a few ServiceDesk teams(Team1, Team2, Team3) Each team will have its own tasks Teams can...

• Question
• jira-service-desk

I run the support team for a multi-tenanted SaaS product and I'd like to transition to using Jira Service Desk for our customer help desk tickets. Is it possible to create a SSO using our database o...

• Question
• cloud
• jira-service-desk

Hi everyone, Further to https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post On an account that has been granted project admin per...

• Question
• cloud
• jira-service-desk

Hi, following issue occurs in a customer's environment with Jira 7.13.11 and JSD 3.16.11: JSD behaves erratically, Projects can be created but noot loaded and so on: Log shows: 2020-08-05 18:11:4...

• Question
• jira-service-desk

Hi One of our users has had a new laptop and can not remember her password to log-in to our service desk.  When she clicks forgot password does not receive an email, please can you help Regard...

• Question
• cloud
• jira-service-desk

I looked at Project Automation but did not find a rule. There are rules around SLAs however there`s nothing around triggering emails when an issue is not updated in the last 24 hours.

• Question
• jira-service-desk

We use Jira Cloud Migration Assistant to test migrating projects from jira server to jira cloud However, we could not see the issues of the projects The message is "This project isn't availabl...

• Question
• cloud
• jira-service-desk

Hi Team, I found that Request type is showing "No Match" on my Issues. There are 3000 issues with that request type, all the issues have the same problem.  I had analysed the issue and found t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...alse" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="https" proxyName="xxxx.xx...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, It has been weeks that I am trying to find out how to create a JSW ticket from JSD. I assume many other people are pretty amazed bu the fact that this features is not available on native v...

• Question
• api
• jira-service-desk
• jira-service-desk-server
• jira-software
• rest-api
• +1 more tag...

It appears that the "Add approval" tick box for a Workflow Status appears only in the two out of the box Workflows that are created when you create a new Jira Service Desk Project.   When ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team , I am trying to create an issue - Email Request type when people send Emails about the issues/ needs help. I have followed the below document & configured Mail Handler https://conflu...

• Question
• cloud
• jira-service-desk

Hi, I'm sorry for the long description but this problem is proving difficult to find the correct search terms for. So I want to make sure that I'm explaining the problem clearly We are using on-pre...

• Question
• jira-service-desk

Is it possible to make the “Need to raise a request? Contact us.” text in the bottom of the customer portal a bit bigger?

• Question
• cloud
• jira-service-desk

Hi We run Jira Service Desk 4.5.1 server and we have a problem knowing whether some customers receive notifications for comments we add to JSD logs. It is quite important that we have confidence th...

• Question
• jira-service-desk

I want play around the settings like creating Issues, Projects etc. I have been tasked with configuring the Service for my company's internal Project management process. 

• Question
• cloud
• jira-service-desk

Hi folks, have a bit of a strange one I wondered if you could help with. Our organisation has just picked up JIRA for service desk use and we're slowly onboarding people onto it. However with one us...

• Question
• cloud
• jira-service-desk

Hi, I have an issue with notification for organization members when issue is created. Only the issue reporter is receiving the email notification. If I remove the organization from the inssue and r...

• Question
• email
• jira-service-desk
• notification
• organization

We need an agent to move an issue that was opened in his service desk to another one. When he tries to move the ticket, the other service desk projects do not show up on the list. However, this works...

• Question
• cloud
• jira-service-desk

A customer is reporting that she is attaching documents to her jsd ticket but we don't see them. Only one customer is reporting this. I have searched the issue list and don't see this same issue repo...

• Question
• cloud
• jira-service-desk

Hello! When installing my Jira Service Desk I could not add a project template "Service Desk". Only the templates from the category "Business" are visible. How to fix that?   Cheers

• Question
• jira-service-desk

Someone knows if has the option to add a user phone number from AD to a filed in a new ticket when a ticket is created with data from another source. (Automatic). Example: We get a log from an anti...

• Question
• cloud
• jira-service-desk

We are looking integrate chatbot with confluence (cloud) and we want to use this chat bot in the jira help desk user portal (Cloud). Is there any option already created for this use case?

• Question
• cloud
• jira-service-desk

on a first installation, I cannot create a project (it said Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again ) and how many times I restar...

• Question
• jira-service-desk