Community resources
Community resources
Community resources
Jira Service Management
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I have a self-managed Jira SD with a 3 agent license. I have 2 agents and want to add a 3rd but it says my license limit will be exceeded. Either your software or me cannot count! In my SD p...
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Hello, I'm new user of Jira Service Desk, in cloud version. I'm trying to translate customer notification in French. Each time I try to save translation, I have pop-up with "Failed creating valida...
- Question
- cloud
- jira-service-desk
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HI I have created a next gen project and added members who can update the tickets on the board. However they cannot delete subtasks. I have looked at member access which I cant change....
- Question
- cloud
- jira-service-desk
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The user and the requested participants are not able to view the initial request they have sent in using the servicedesk. When adding other participants they also can't see the original request. &nb...
- Question
- cloud
- jira-service-desk
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Hi, we are looking at using Jira Service desk for external customers raising incidents with our support team. We have different service levels for premium vs standard clients (for example 2 hr ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hello I have a questions about how jira email notifications works. For example, i have created issue using email, and there were people on copy in this email. It it possible to force jira mak...
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When a Customer Signs up to our Service Desk Portal, the Email Account is currently not verified. This might be an issue, since unnecessary Spam Email Login might pop up. I have the following...
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Hi Team, I need your help on to stop sending email notifications when customers created during Issues import in Jira Service Desk (Cloud). I have disabled user invite notification at projec...
- Question
- cloud
- jira-service-desk
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Hi team, I want to assign tickets to Service desk agents based on my script and I want to run that script as a Custom scheduled job ,Can anyone help me out ,how to get ...
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Dear All, I would like to delete attachments in all the issues reported through a bulk option in the cloud version. Is it possible? if yes, is there a plug in required? I identified few plug...
- Question
- cloud
- jira-service-desk
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My Req is , I want to get existing assigned issues using JQL in scriptrunner for that I am using following code but my requirement is ,I want to store user in 1 custom field and want to...
- Question
- cloud
- jira-service-desk
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Hello When issue is assigned to me, i can change issue status using "Workflow" button. But not all statuses are available there - only Escalte, Resovle this issue, Cancel Request, Pending. Is...
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Hello, One of my customers is claiming that she is not receiving notifications when a new ticket is created. I checked the Customers Notifications in Jira sesttings and they are properly acti...
- Question
- cloud
- jira-service-desk
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We are running Jira Service Desk 4.7.1 alongside Jira Software 8.7.1. We have multiple customer organisations that we look after and for some reason, in the last few weeks, something has changed that...
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Is there a way to export tickets, via a filter, to MS word without all of the comments? I really just need the summary, status, date opened, date closed, assignee, pending reason and date last update...
- Question
- cloud
- jira-service-desk
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I'm looking to create a workflow with multiple workflow tasks where each task is completed by a different user. To assist streamline the process, I would love to find out if a couple of things work o...
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Hi. I have a transition Escalate and I need to display the field which is in that screen in Service Desk Portal. Any suggestions?
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Hi, I would like to know if the knowledge base in the service desk can function as user manual for end-clients? Or it's more suitable for sporadic articles?
- Question
- jira-service-desk
- knowledge-base
- user-manual
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HI In JSD create issue form can we have a dropdown that has option 1 and option 2 in it When I select option 1 its shows specific fields When I select option 2 it shows other specific fields...
- Question
- cloud
- custom-field
- jira-service-desk
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Hello! We're very new to Jira Service Desk and see a lot of solutions uses scripts. We have a custom field called 'Business Impact' and what I'd like to do is change the priority of...
- Question
- cloud
- jira-service-desk
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I've tried jira.issue.editable false jira.permission.comment false jira.permission.work false jira.permission.comment.user false in the propertie...
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When using the pre-created custom field of "Change start date" (as in a change control begin date & time) the value of the field from a given issue displays in the queue as a calculated time. I ...
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I would like to create a report in our service desk to see the average amount of time tickets are in a status category of "waiting on customer." This is important for us to share with higher leadersh...
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I was wondering if there is a way to get a time tracking report as it seems that the SLAs are not the same as the time tracking and would rather use time tracking. Thank you in advance.
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