Change priority based on custom field

[Tom W]

Hello!

We're very new to Jira Service Desk and see a lot of solutions uses scripts.

We have a custom field called 'Business Impact' and what I'd like to do is change the priority of a request based on the input here.

How would I go about doing this? If the solution uses scripts could you explain how I go about using them as I have no idea!!

Thanks so much.

[Angélica Luz · Accepted solution]

Hello Tom,

Welcome to Atlassian Community!

Reading the details you provided, I believe that it's possible to create a simple automation rule to change the priority.

It would be something like the example below:

On the example, I used the field Organizations, so you can just change it to the "Business impact" custom field.

To create the automation, please go to Project settings > Project automation (classic project) or Project settings > Apps > Project automation (next-gen project).

Hope this helps!

Regards,
Angélica