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Community resources
Community resources
Jira Service Management
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Which is the best mobile app to download on iOS which will allow me to receive push notifications? I currently have the JIRA Cloud by Atlassian app, but it doesn't send me a push notification when a ...
539 views 1 1 Deleted user September 30, 2020 -
Hi I have an agent who cannot change the reporter of an issue. I have checked the following: 1. The user is a member of the "jira-servicedesk-users" group 2. The "jira-servic...
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Hello Team, We would like to purchase this plugin for our JIRA cloud to integrate with AD, I have some questions in integration. Could you please clarify me. 1. Can we integrate this with On-...
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Good Day. I wanted to set up a mail channel inside an SD project, but when i open the tab "Email inquiries" inside my Project SD, i see only standart welcome message and nothing more.
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Is there a way where updates in Jira issues can flow back to Opsgenie Alert e.g. description, priority, labels updates?
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Hi, We'd like to know why we aren't getting the images from ticket updates in outlook? Is it a setting somewhere in Jira? or in outlook that we have to check? This happens when a customer re...
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Hi Community! My name is Charlie and Iām a product manager on the Jira Service Desk Server and Data Center team. Iām excited to announce that we have officially started the Beta program for JSD sup...
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Hi, I'm using Outlook Email for Jira, trying to reply a group email. However, i can only reply to the Reporter. Is there any way i can include participants in the CC? Do I have to go back to J...
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I have a transition titled: "waiting for support" that I need to delete altogether. I can see it in the text-based version of my workflow but not in the diagram version. From what I've read so far, d...
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Hello Everyone, I am trying to setup Jira to email groups of staff that are going to be working in Jira Service Desk when a ticket is created and assigned a specific category. We have a web re...
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I did the integration Zabbix+Jira and now I've automatic Issue from monitoring, but when some issue is trigged twice in Zabbix we have a duplicate issue in Jira. It is possible to delete that duplic...
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Hi everybody, short question: Is there a syntax to center some text in a customer notification. Similar to HTML: <center> </center> Thanks a lot! Hannes
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Is it possible to configure so that if the person a ticket is ultimately assigned to, doesn't open or acknowledge a ticket in a pre-determined amount of time, it gets kicked off to another agent?
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Is it possible to build reports in Jira? Administration would like to see a report on SLA for tickets that are submitted by end users.
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When running the SD Integrity Check I receive a series of errors. I am not sure what they mean or how to fix them. SD is very confusing with what seem to be circular references.&nbs...
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Hello, I have Stories with a specific component, I wanted to fetch subtask for each story according to Subtask and Display them on separate boards(component-wise). I have tried some options ...
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Quand une tierce personne souhaite envoyer un email Ć l'adresse atlassian, l'email n'est pas envoyĆ© et ce message apparait : Unauthenticated email is not accepted due to the sending domain's SPF...
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Is it possible to integrate free Jira SD with Zoho assist?
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When I tried to set OAuth 2.0 as the authentication method in Incoming Mail settings I realized that it's not on the list: Then I checked the OAuth 2.0 settings: I'm not using HTTPS at the ...
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I've noticed that when the counter is Paused and I comment to customer the time to first response is not set. It works during the "not pauzed". Please help.
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We have had JSD for several years and for running reports, I'm frustrated by these seeming limitations: Why do the timescale reports only go back 11 months? Why is there a 1,0000 record limitation...
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Hi, On a Jira Service Desk projekt I want to manually send e-mail to new users, I therefore select "Do not send account verification emails" under Project settings > Customer notifications"....
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Dear Community, our customer has a dedicated server for the JSD. Parallel he is operating another server with Jira and Confluence. Is it possible to connect the Knowledge DB o...
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Hi all, I am facing the problem with the email request which cannot retrieve emails for creating new tickets. Highly believed that the email has been successfully configured I have checked the...
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I have selected the test cases assigned to me in the Search Test Executions view however the Bulk option is not available. Is this based on product options or access level Please advise. Thank you
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