Community resources
Community resources
Community resources
Jira Service Management
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Since late yesterday (Australian Eastern time), our team is experiencing an issue where they can add comments in JSD to an issue and the comment is delivered to a customer via email, but when you ret...
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Right now I am using this API. https://<%Instance URL%>/rest/api/2/user/search?accountId=<%accountId%> But In response, I am getting user information except for Email address...
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Hello! I am currently using jira service desk v8.4.0. My team needs the some modifications on the way customer queue looks. Need more filter options on the page for search efficiency. The first ...
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Is there a way to display the due date in a column for Service Requests? I see the field but they are always blank. I would assume that the date would get updated if the SLA timer is paused. I want t...
- Question
- cloud
- jira-service-desk
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I wan to search the values of user input in the forms that are attached to the Jira tickets in my queue. See yellow fields in the screenshot below. We have created several workflows that tak...
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I'm using Jira Service Desk to intake information from customers and to guide them through an approval process based on their answers to questions on a request type. Part of the workflow is guiding c...
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Hello, For some reason It's impossible to access our customer portal or to customise it. https://jira.gardias.net/servicedesk/customer/portal/98 Any ideas?
- Question
- jira-service-desk
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Is there some trick to building the service desk roles so users can see the first field that comes up (Raise this request on behalf of)
- Question
- jira-service-desk
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We have a workflow in Service Desk, where the ticket goes from: Open Waiting For Support Waiting For Customer Resolved (when we close the ticket) Customer Reopened (if we get a customer comment ...
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I am setting up an internal JSD and looking to have Jira Access for SSO and enforce MFA for the agents. Is there a way to make the same requirements for our customers as well? It seems the current s...
- Question
- cloud
- access
- jira-service-desk
- sso
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currently our team is https://team-1589438642789.atlassian.net/ what do we do to change it to fisnc.atlassain.net?
- Question
- cloud
- jira-service-desk
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[for Server, not Cloud] When Customer Request Type is in a Create/Edit screen, it shows the request types for the current issue type, and below that is an "Other Issue Types" section. I...
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Looking to use SIL to pull information from specific fields with-in a specific ISDP or various ISDP(s). Non-Summary Format. Any support would be appreciated. Thanks! -AS
- Question
- cloud
- jira-service-desk
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Hi, can we show billing time to our customers in 'customer portal'. We need to show them this info and they need to approve it. How is this possible with Tempo? Thank you for answers.
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Currently the linked issue shows as resolved. However, as my comment on the issue indicates, I can find ZERO documentation on how to customize the login page. Please provide more detail o...
- Question
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Hi all, 1. I can make many relationships between internal services in one team, but what is the impact they will have on alerts and incidents? 2. Is it possible to create one big team and add two...
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Hi All, does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk? In our business model we track the effort that we...
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...athAndFile)) .filename(fileName) .contentType("text/txt") .author(user) .issue(issue) .copySourceFile(true)//you must do this otherwise it deletes the source file from the file system .build() a...
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I need my team (not a project lead, not an admin) to be able to create and edit queues in JIRA service desk. Is this possible?
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Hi! We have multiple projects, one per customer and each customer has an organization. Besides, we have a Public organization that basically contains all users, within the project a ticket can be public...
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can a "Pending Reason" field that has 5 possible answers be made mandatory when you put the call to Pending status
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Good day, You would need to inquire about the Jira Service Desk Knowledge base function. Up to how many of them can I add in the Free and Standard versions of the service? My query is because I ne...
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How can I search for tasks using the description. I can only search for words in the summary. But I want to search for words in the description as well as in the summary. Thank you
- Question
- jira-service-desk
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- Question
- jira-service-desk
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Hi, we will like to customize the customer satisfaction, not only edit one question, but add others. Is it possible to do that? If yes, please help. If no, it'll be a feature you have to implement
- Question
- cloud
- jira-service-desk
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