Community resources
Community resources
Community resources
Jira Service Management
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So this article describes the different fields that you can see in a ticket: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-the-different-sections-in-the-issue-view/ I don'...
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We support a number of requests for account creation and password reset that can be handled via self-service. And, a great deal of them come in via a form we designed in ProForma. Se...
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We are using service desk in order to manage technical support with our products. An email asking the user to activate an account is sent, i want to avoid that. Also when we receive a call from a cus...
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I can read code but not write code. I service an instance of Jira Service Desk for a team that performs numerous tasks. I have created an interface that is OOTB (Out Of The Box). I ...
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We are using Okta for SSO and a support email is generated if a user needs access. This email creates a Service Desk ticket, but the reporter set to donotreply@okta.com. The details of the actua...
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i want a easy app on my pc so i dont need to login again and again , i can quickly open tickets if i needed
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kindly i need to know if we can integrate druid chatbot with jira service desk..
- Question
- jira-service-desk
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In Opsgenie, I can find two options for a conferencing room: Opsgenie hosted bridge Zoom Is there any possibility to extend this? E.g. by Microsoft Teams or by Slack?
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I've set-up a new JIRA service desk but I'm having issues around levels of access. Currently, everybody I assign a ticket to, can view every ticket on the desk. I only want them to be able to...
1,442 views 5 1 Deleted user September 2, 2020 -
Hello. We have 2 location in my company, and it would be usefull to be able to quickly check which location a reporter belongs to when they create a issue. Is there any way to import a value "Locat...
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Hey Guys, Thank you in advance for taking your time. When a customer send an email to our servicedesk than we receive their full email including the footer, this really makes a mess and therefo...
- Question
- cloud
- footer
- issue
- jira-service-desk
- +1 more tag...
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Hi! I have Jira Server runnig as service on my server. Scriptrunner documentation says modify your setenv.sh (or .bat) in order to add resource dir. For service-type installation I've gues...
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Hello! We use Jira Service Desk, our team from Azerbaijan. Is it possible to use Azerbaijan language?
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We are using Next Gen Jira in Carlsberg. One of issue's fields - priority has drop down values that do not make sense. We want to limit the dropdown values to: blocker High Medium Low Cu...
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When a Service Desk ticket is created, I want to have the ability to add new customer's / clients and add our own organisation for internal work but I cannot seem to be able to do this.
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The agent does not receive notifications about the creation of a task when he is in the jira-administrators group. Agents in the jira-servicedesk-users group receive notifications correctly.
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Dear all, I get a request to implement the customer satisfaction for my Service Desk. Actually I follow all what is describe in the docuement below: https://confluence.atlassian.com/servicedeskser...
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My company is implementing JIRA Service Desk to integrate to a call center solution. I can only find documentation on the REST and JAVA APIs. However, where can i find the APIs for JIRA Service Desk ...
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Hi! I've been using Tempo plugin for worklog purposes. It has a neat feature called "Tracker" looks like this: After you finish your work on issue click stop and this window pops up: Problem...
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When an application is received by mail, it is received with priority. Can you remove / modify the priority with which mail requests are received?
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I am testing Jira service desk and set up our support email address to create tickets. After setup it imported existing emails and created tickets. I did not want these tickets as duplicates on...
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Hello, I am getting the below error while trying to schedule a query in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thank you.
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I am attempting to create a new Service Desk project but am given the error pop up "For some reason the magic didn't happen. Click Create to try again." I've tried many times with no change. I am se...
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MySQL 5.6 database is not compatible with MySQL 5.7 database type. Consider changing it to MySQL 5.6
I'm getting this error with Azure Database for MySQL (5.7.29), please help!
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We need to know if there is a way to validate multiple fields as one and not a separate validation for each field. For example: I have the fields Serial and Brand, I want to allow duplicate serials ...
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