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Community resources
Jira Service Management
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Hey, is it posible to decide if a ticket is allowed to come thrugh to the agents? For example: Employee A write a Ticket to the IT-Department and his/her manager decide if this ticket is allwoed t...
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Buenos dĆas, en el portal de Jira al seleccionar que muestre solo las solicitudes (incidencias) abiertas, tambiĆ©n me muestra las solicitudes cerradas esto no solo pasa en mi portal sino a los demĆ”s u...
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After sending for approval - the accepting person does not see the application on the Requests list.
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Hi, I have problem on one of uor users. Whent this user puts new issue (our form, api is used) to Jira SD, then usaly is send to him/her confirmation of this with an issue numer, and then our ...
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Im unable to create an issue from an email when enduser used a Generic Mailbox. If the email is sent directly from user email (john@email.com) the issue will be created, but if I use an Outlook Gene...
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JIRAć®čØå®ć«ć¤ćć¦2ē¹ęćć¦ćć ććć ā ćå ±ęå ććčµ·ē„Øč ļ¼ć¦ć¼ć¶ļ¼å“ććčæ½å ć§ććććć«ććć«ćÆć©ććććććć§ććććļ¼ čµ·ē„Øč å“ć®ć¢ć«ć¦ć³ćć§ćÆå ±ęå ćØćć¦čŖčŗ«ćč”Øē¤ŗććć¦ćć¾ććććčæ½å ćććæć³ć®ćććŖćć®ćč¦å½ććć¾ćććļ¼ē®”ēč å“ć®ć¢ć«ć¦ć³ćć§ćÆčæ½å ć§ćć¾ććļ¼ čØå®ćäøéćē¢ŗčŖćć¦ćæćć®ć§ćććććććććć®ćč¦å½ććć¾ććć§ććć ā”ćć±ććę“ę°ęć«čµ·ē„Øč ļ¼ć¦ć¼...
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Hi WeĀ“re running Jira Cloud. IĀ“m wondering if itĀ“s possible to IP filter access to the portal? We only want our companys to be able to access the portal. Kind regards PĆ©tur
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Hello, I would like to associate an existing Alias email (gmail) that has no password to the JIRA Service Desk project. I am unsure what could be the next steps since this email address is also use...
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Hello, I'm currently playing around with Jira Service Desk and want to make it usable for our IT department. Our IT department is divided into 2 parts which differ heavily in there field of...
1,129 views 8 0 Deleted user October 6, 2020 -
HI, We have Jira Service Desk project set up for anybody to be able to raise a ticket. However, yesterday during a demo with a client we sent an email to our support desk email address and the email...
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Hello! I am wondering if in post function "Email user(s) based on attribute in a selected Insight Object" we can add some images, eg a logo. Also can we change the mail background? Regard...
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Hi We have just recently implemented JIRA service desk. I am looking for a way to embed Widget into our main sharepoint site. Sharepoint only supports iframe code where is the widge involves may...
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We have recently set up Jira Service Desk (server) and have added all our organisation users via Azure AD sync and market place app Resolution SAML SSO. This is all working perfectly. The question I...
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...() //println "setheaders" //httpRequester.setHeaders(headermap) def AuthType = "basic" if("true".toString().toLowerCase() == "true") { //headermap.put("Authorization",authorizationString) h...
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I can set new permissions up in permissions, but i would like to add members to the existing groups instead of creating new ones. I have cycled the service, rebooted. windows server 2019, postgres,...
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Dear All: I have a service desk for contract requests. When they are 'done' they go into the Done queue. The number in that queue seems to be capped at 50, and I know there are f...
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I've got 4 service desk type projects. Is it possible to configure the queues so the filters span multiple projects? My users are complaining they would prefer to see all their queues fro...
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===== Not working. Issue Type: Incident URI: /rest/servicedeskapi/request/10010/transition Return: {'size': 0, 'start': 0, 'limit': 50, 'isLastPage': True, '_links': {'self': 'https://m...
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When I created my first Jira Service Desk project, the name was "External service desk". I already changed to "Suporte Ensinio" ( http://prntscr.com/utlrol ). But the old name persists: -&n...
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Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.
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When a customer closes the ticket in Jira Service Desk they fill out a summary form asking about their experience. I need to add a secondary summary form in Spanish. I have looked under the lan...
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Hello, I am trying to edit a workflow so after 72 hours users are not able to comment on an old request (also it does not re-open the request). Is there a way to do this? Thank you,&nb...
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There are 4 options when selecting an issue to be resolved (Done, Won't Do, Duplicate, and Declined). I would like to create an issue when Resolved = Done. I don't see that option. Can someone give m...
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Hello, can you describe what does it mean to add someone to the project? Because when I choose this option, other customers can still see this project, evethough they are not added to the project i...
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Hello, I use a custom message field in my request page in my customer portal which displays my customers a url based on the drop-down choice they make Now after a customer has creat...
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| āNovember 18, 2024 2:10 PM PST | ||
| āOctober 10, 2024 3:12 AM PDT | ||
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