Community resources
Community resources
Community resources
Jira Service Management
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Resolved field is broken. It is supposed to capture the time-stamp when the ticket was resolved/closed. In stead, it captures same value as-is for Created field. Without that field,...
- Question
- cloud
- jira-service-desk
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I am trying to clone a ticket from Project A to Project B using automation rules and link both. We need to post a comment to inform the reporter (Customer) saying that we have moved your request to ...
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hey, we have created a customfield (type=asset, name="(ALL) Domains") referencing to Insight and our customers are able to select the appropriate Values in a drop down. Fine so far For an automatio...
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I would like to list the tickets that have internal comments from a specific user, such as the JQL query
- Question
- cloud
- jira-service-desk
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Hello all and thank you for your time, What I want to know is... if it's possible for my clients to send an email to support@companyname.com that automatically opens a ticket on our service desk. ...
- Question
- atlassian-support
- cloud
- jira-service-desk
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Jira is not loading up. See attached error
- Question
- jira-service-desk
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Hello, I install Jira Service Desk and Confluence on virtual machine with windows server 2012 R2. We want to change domain name so FQDN of virtual machine will change from vm.domainA.la...
- Question
- jira-service-desk
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Hi guys, I am currently using the free version When you complete the 2 gb of storage space, 1.- is it not possible to upload attachments? 2.- is it possible to empty the storage?
- Question
- cloud
- jira-service-desk
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I need to configure a workflow, so that there are 3 approvals within the same status. The thing is that, first one person must approve, then only the next, and only then the third. Every next person ...
- Question
- jira-service-desk
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...3.411Z, goalTimeUpdatedMsEpoch=1587648843411, metricCreatedDate=1587648843401, updatedDate=some(1588061183199)} It says remainingTime=some(-10) but this isn't true. But when you open the detailed I...
- Question
- api
- jira-service-desk
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If the user does not appreciate the support work. Is it possible to somehow set 5 stars?
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We have a scenario, where we will not provide customer to access JIRA portal. But we would allow customer to send mail for ticket creation. We noticed that only when people are added to particular p...
- Question
- cloud
- jira-service-desk
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I have a queue / query that results in 571 records where the status is "Waiting for customer." I would like to apply one more public comment to all of these tickets so the customer g...
- Question
- automation
- cloud
- jira-service-desk
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Hey Guys, My automation rules is failing. Im getting an error message that says 'This user was deleted'. I know this rule was working when I set it up. The error message doesn't rea...
- Question
- cloud
- jira-service-desk
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Hello, We need some clarification on workflow automations in Jira Service desk, we saw the examples but it still wasn't clear on how to do certain scenarios. I will layout the scenarios we need to ...
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It is possible to have a report of the searches that don't have any result in service desk help center? That could help us to create new articles
- Question
- cloud
- jira-service-desk
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Hello, I have a queue that displays more than 1 issuetype. Is there a way for me to always display certain issuetypes at the top so that whenever this issuetype is logged it shows at the top...
- Question
- cloud
- jira-service-desk
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Hi, I was wondering how could I see the reports that are included by default in Service Desk according to this article: https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-rep...
- Question
- cloud
- jira-service-desk
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Is it possible to bring an attribute of 'mobile number' from the 'Mobile Phone' object on the 'IT Asset' schema to the 'Employee' object in the 'End User' schema? Dont really want to use label...
- Question
- cloud
- insight
- jira-service-desk
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Although this specific user has a role in this project, which can be verified in system's "User management" page, "View Project Roles for User" section, it does not show in the "Users and roles" list...
- Question
- jira-service-desk
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I would like to reset the request ID, let the project start again from request 01
- Question
- cloud
- jira-service-desk
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We started using service desk for internal tickets, questions, ... so far so good, we also linked Confluence articles and can search them... so far so good, but... I would love to have a kno...
- Question
- cloud
- jira-service-desk
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I want rest api for getting requests of particular customer by passing his email id or account id. Is any api available? Quick help on this would be great.
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Hi everyone: I need to send a notification via slack when a comment is created for an issue. I was able to send a message using Scriptrunner Listener "Post a message to Slack". Howev...
- Question
- jira-service-desk
- listener
- scriptrunner
- slack
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I am new to JIRA Service desk. Can someone tell me how can I add new members in the assignee list?
- Question
- cloud
- jira-service-desk
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