Community resources
Community resources
Community resources
Jira Service Management
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I am trying to create a service desk ticket via the rest api, but am having trouble updating the organization [which is a custom field]. How can this be achieved using an api call, similar to populat...
- Question
- jira-service-desk
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Is there a way to make a Project with a list interface, like the Service Desk Queues? I prefer the Queue setup, but I can't find a way to set up a project like that without making it a Service Desk,...
- Question
- cloud
- jira-service-desk
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How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by defau
How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?
- Question
- cloud
- jira-service-desk
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I recently attended your webinar on RoadMaps and you mentioned that very soon Next Gen RoadMaps will be offered for Jira Classic also. Do you have a date when that will happen? Second, I have ...
- Question
- jira-service-desk
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Hi, I have setup a project automation rule for the following scenario. A New User Service request that creates 5 subtasks when the parent issue transitions to the assigned status. So at this point...
- Question
- cloud
- jira-service-desk
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Hi all! I would like to manage issues reported by residents of apartment houses. (for example: broken window, faulty lights, etc.) Customers has user properties: Address : The house Apartment : D...
- Question
- jira-service-desk
- workflow-toolbox
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Dear all, I have a question regarding the creation of monitoring type in Jira Service Desk. My company is asking whether Jira Service Desk can automatically create a monthly Monitoring type issue ...
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If I create a Service request from the support portal (as a staff), and select Raise this request on behalf of - and put the customer contact here, that actual customer will not be able to see the ti...
- Question
- cloud
- jira-service-desk
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Hi the widget for service desk won't load every time i try to configure it for our external service desk. I've seen support tickets to uninstall and reinstall it, but don't see where to do that.
- Question
- cloud
- jira-service-desk
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Hi, We'd like to allow our customers to visit our help desk page atlassian created for us, but when you go to it it requires a jira login which our customers don't have nor do we want to req...
- Question
- cloud
- jira-service-desk
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Hello, We currently use SSL JIRA service desk with Java JDK 1.8 version, we wanted to move to Open JDK1.8 instead of java jdk. Is there a documentation or steps on how to move and also we use SSL ji...
- Question
- jira-service-desk
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Hey all, as lot of you I am also facing issues with the 1000 execution limits for the Automations. Especially an automation for just 2 Projects is killing my execution counts: The "issue commen...
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Is it possible to set different SLAs for one request taking into account the answers in the dropdown field? Let's assume that there is request type X. There is one mandatory dropdown field: 'Project...
- Question
- cloud
- jira-service-desk
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How can i extract the result of a queue to excel with all the columns in it.
- Question
- cloud
- jira-service-desk
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Hi I want to create a filter in Jira Service Desk to show all tickets from customers using the @company123.com part of their email. Unsuccessful options I have tried include: Reporter ~ @company12...
- Question
- cloud
- jira-service-desk
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Hi, Is there a way for user to auto-login to Jira Service Desk using their AD account? I understand you can install a plugin where you can integrate authentication with AD. However, what we ...
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Hi, I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket? I assign tickets to agents but the user...
- Question
- jira-service-desk
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Hi, I only inform opsgenie support doc: https://docs.opsgenie.com/docs/oec-running Clone the repository with git clone https://github.com/opsgenie/OEC.git Run docker build . -t OEC ...
- Question
- feedback-forum
- opsgenie
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We intend to operate a transport business we need a perfect cars solution for fare collection, mostly what we are looking at is not tapping system but small pos money deduction machine which al...
- Question
- cloud
- jira-service-desk
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Hi! There is this text above the search bar on both costumer portal and help center which we can't find where to customize, remove or format it. Our content is entirely in portuguese language, so we...
- Question
- jira-service-desk
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Howdy, Has anyone been through the exercise of separating Jira Service Desk from a server instance to become a stand-alone JSD server instance? We hit a technical challenge migrating projects from t...
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I have added a customer to our JIRA Service desk, but when he tries to access the site we get the error message that the user does not have have access because our site has reached it's licence limit...
- Question
- cloud
- jira-service-desk
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In my Service Desk project, https://copiloto.atlassian.net/ when I receive an email, it is displayed in plain text and not HTML as the original email. Example: (Original Outlook Mail) (Ti...
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Hi, We use Jira Service Desk with our customers who are internal staff of our organization. When they leave their comments, they are not able use 'Mention' functionality. Is this not available for C...
- Question
- cloud
- jira-service-desk
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Hi Is anyone able to advise me or direct me to a confluence guide on how I can go about BULK REMOVAL of Customers from a project? Thanks
- Question
- bulk-edit
- cloud
- customer
- jira-service-desk
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