Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have set up JSD for customer (the customer service desks agents) to log 2nd line support tickets and i have created custom lists with all locations by client and all devices by location and wo...
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...sn't set. For compliance with existing applications not using SSL the verifyServerCertificate property is set to 'false'. You need either to explicitly disable SSL by setting useSSL=false, or set useSSL=true...
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Hello everyone, I'm experimenting with the notion of "an agent raising a request on a client's behalf", like it would be the case if the support was being called by a client. I want the agent to be...
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Hello everyone, Would you happen to know if it's possible to limit the number of issues an agent can take at the same time please ? At the very least, raising some warning like it's the case in Jira...
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I would like to know who to contact, to report a case of misuse of the Jira Service Desk licenses. Thank you very much, regards
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Hi, in a project im working on, the SLAs are set according to the priority given to the issue. The priority is set by a team than handles many tickets and the option for human error should be taken...
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Hello, using Jira SD 4.5 I'm really confused because the approval button is not visible on Customer portal. I follow steps on this page: https://confluence.atlassian.com/adminjiraserver/configurin...
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Is it possible to prepopulate the customer req type field when creating an issue from a direct link?
When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue. >/secure/CreateIssue!default.jspa?pid=10700&issuetype=10005&cus...
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Hi, I have a field "Priorisé" appearing in the settings of Context Fields. However, this field is missing when I consult a request in the SAM Project. But on the PSSAM project, this field is appea...
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Good afternoon Please enter a new password for the ION COVALCIUC person, as he can't remember the old password Kind regards Damian Mroczek
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Can we have two separate Service desks , one for External Customers and second for Internal function
Hi There, I have JIRA Service Desk in the Organization from last one year. Initially it was planned to run as Service Desk only for our External customers and we are using a customized servi...
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I need to display all Jira Service Desk forms in Hebrew - for my customers? All headers, buttons, etc does it possible ?
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Hi, we have SD customer portal, and need a possibility for client to link new issue to another. Is it possible to allow clients to link issues in Customer portal? (using Jira or othe...
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How can I count how long an issue was in each status. JIra SD Server
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I have pre-saved change management reporting filters I use for reporting eg..When I do monthly reporting I set the dates in a pre-existing filter to the last month but when I select 1st Aug to 31st A...
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I would like to find a solution for how to postpone a service desk issue. Some of our cases are reported very early (e.g. 1 month before execution time) and we would like to put these cases in a "hid...
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is there a way we could assign an additional priotity type "Blocker" just on the internal Service Desk? Example: a customer may rate a problem "Critical", but we internally may then "upgrade" this to...
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...ther than the final one , then Story gets Impediment = True .
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Where can I find the documentation to create a customer in Jira Service Desk for the described case?
Hello, I want to create the customer in Jira Service Desk under "Organizations". The customer should receive a notification by e-mail that he can now access the portal. It is not a public portal. W...
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Where is the area to add customer specific info such as, what support level they are on, what their SLA's are, what licences they have? This info will be necessary when a customer submits a helpde...
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When a user replies to the ticket the images in their email signature is appearing very large. How can I fix this please?. Thanks in advance Senthu
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Hi community, I have another question about a portal page in Jira Service Desk Classic service desk project. When a user enters something in search console, the search window expands and co...
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Hi community, I have two questions about JIRA Serivce desk portal page in a classic service desk project. Please refer the inserted image below. 1. When a customer opens knowledge bas...
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After creating a Multi-Level Cascading Field, we would like to have multiple values. Effectively a list, with two selectable Options Can this be done?
- Question
- cloud
- jira-service-desk-cloud
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I tried to do an import from Jira on-prem to Jira Cloud and while doing so (and testing things) i must've imported in such a way the following error occurred: An error occured during the imp...
- Question
- cloud
- import
- jira-cloud
- jira-service-desk-cloud
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