Community resources
Community resources
Community resources
Jira Service Management
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Hi all, can some one help me with the customization of the login page in service desk? I have been looking at the Atlassian ticket but I don't find it. I have followed this KB but it do...
- Question
- jira-service-desk
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Hi, is there a similar issue for JSDSERVER? One of my valued clients has asked whether or not thumbnail images can be opened from within the SD's KB view. Apparently this is not possible and I was ...
- Question
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Can not configure SMTP settings for my outgoing mail server. I have Site Administrator rights. What I am missing?
- Question
- cloud
- jira-service-desk
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I am looking at effectively creating a matrix in the backend of jira. I am wanting to create a text string where the first character in the text string is an integer. Using smart values then taking t...
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Hi there is there a possibility to display issue links of a service desk JIRA in the new view as well. Only way I see currently is using old view. Background: for GDPR reasons we have a split serv...
- Question
- cloud
- jira-service-desk
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Before I could see in jira tickets the test rail test cases. Now with this jira I can't. Any suggestion how can I do it?
- Question
- jira-service-desk
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I was wondering, why JIRA service desk is sending everytime a new email when a ticket is updated by support team or customer. Why can't we configure to have the entire history in 1 email.
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Hi there, Since we doing releases every week I would like to know how can I add release version to bugs, stories, tasks, etc raised. I need to create a release version to add to the ticket and...
- Question
- jira-service-desk
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G'day Atlassians, I am constructing different request types for a service desk project. What I have found is that upon creating a checkbox field with 2 or 3 options to choose from, and when I test ...
- Question
- cloud
- jira-service-desk
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Hi, 2. Is it possible to create a project Knowledge base without confluence? Am I able to create JIRA Service Desk project Knowledge base without Confluence? 2. Do i need a separate License...
- Question
- cloud
- jira-service-desk
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Hi, is it possible to remove the option of none in the dropdown? I have a couple of radio buttons. They are purely Yes or No. None doesn't come into it and purely will confuse. I have them defaulting...
- Question
- cloud
- jira-service-desk
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Hi Community. We have a requirement to group clients according to the tickets that we received. When an email incident is raised from particular client it has to be grouped under one category to si...
- Question
- cloud
- jira-service-desk
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Hi, i want to setup an SLA (or OLA in this instance if you like), where when a field (radio button) is set to Yes, the SLA clock stops. The field will have to be Yes at some point so it is the perfec...
- Question
- cloud
- jira-service-desk
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Hi Community, I'm trying to connect my Jira Cloud from Qlik Sense (installed on AWS): Here're the steps I'm following: In order to manage the Jira connection from Qlik Sense, I've to call the Jir...
1,194 views 3 0 Deleted user May 22, 2020- Question
- api
- cloud
- jira-cloud
- jira-service-desk
- rest-api
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This has only started happening today, but on Chrome in MacOS, everytime I view a Jira ticket, an empty file is downloaded (named 11703). I know it's a bit hard to diagnose or identify right now, bu...
- Question
- cloud
- jira-service-desk
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Hi, 1. How system can send notification in case incident reopened by new associate alert? Is it possible? 2. When incident created, Opsgenie is sending notification using escalation policy team...
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I have activated the scheduler but there are only a few users are getting timesheet reminder emails. Most of the users are not receiving any reminder mail of timesheet fillup. Please help!
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Hi all, I am experiencing following issue on JSD Server: Login to Portal as Portal User (Customer) Open Requests list of the belonging Organization Click on the Issue to open it (issue w...
- Question
- jira-service-desk
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Hello everyone , My company uses Jira with their own License for internal employees. But now one of our customers wants to use our Jira . And for data protection we have to find some solutio...
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Users create a ticket in the portal but don't receive the suggestions that are linked in Confluence. It works before but no only for agents. When a agent create a ticket for a topic he receive the wi...
- Question
- confluence
- customer-portal
- jira-service-desk
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Hello, our agents should be able to change the ticket status directly on the ticket page. How to achieve this?
- Question
- cloud
- jira-service-desk
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Good day I hope someone has faced this issue can perhaps assist me with resolving it for our company. Currently we have a SD project setup for a client. We also have a dedicated support mailbox for...
- Question
- cloud
- jira-service-desk
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Hi Atlassian Community, Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.9 (full...
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https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-and-data-center-customers-963663645.html?&_ga=2.19910776.1914795007.1590110891-444872971.1590110891#...
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Thanks in advance, Just deploying Jira Service Desk and have the LDAP sync working just fine for about 10 clients. The issue is that several clients have simple and common usernames like john....
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