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How would I create a project automation rule for Resolution = Done?

Margaret Winward
Margaret Winward
Contributor
October 5, 2020

There are 4 options when selecting an issue to be resolved (Done, Won't Do, Duplicate, and Declined). I would like to create an issue when Resolved = Done. I don't see that option. Can someone give me some direction on selecting that trigger?

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Jack Brickey
Jack Brickey
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October 5, 2020

Hi Margaret, do I understand correctly that when an issue is moved to Done then you wish to open a new issue if the Resolution of said issue is set to "Done"? If so I would think you can do the following...

Trigger - issue transitioned

Condition - jql condition = status = done and resolution = done

action - create issue

you will need to tweak the JQL to fit your exact situation.

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Margaret Winward
Margaret Winward
Contributor
October 5, 2020

Great - Thank you!

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