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×Community resources
Community resources
Community resources
Jira Service Management
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Hello, We are utilizing Confluence/Jira Service Desk combo for our knowledge base platform. I was just wondering how a video tutorial within an article (the article that folks would see in the porta...
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Hi everyone! I'm a newbie here, learning how to configure my Service Desk. Part of my issue is that I'm trying to manipulate the field layouts, but the classic layouts don't have the flexibility of ...
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How can I do a quoted string search of Title and Description fields in JIRA? I want to search for "word1 word2" appearing in either title or description in that exact order with a space between them...
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-- SD sent e-mail to everyone i added to organizations. -- Now I can't get it to send any ---But I want to enroll a bunch without the email sending so I need to learn how to turn off and on that no...
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If I have created a classic Jira Service Desk Project can you convert it to external service desk? I'm wanting to service external customers. How can you add a domain of customers from a ...
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I'm curious, what's supported to go into the "description"? I can't remember the protocol... I wanted to do an issue on the fact that there are some words with hyperlinks, and some without, and they ...
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I have seen in a tutorial https://www.youtube.com/watch?v=VplPRpmeJys there is a feedback bot set as default reporter for an Issue Collector. Do I need to create a "default issue co...
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How can I configure Chat for JIRA Service Desk Cloud to change the language from English to Spanish?
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Is there a possibility to limit the permissions of the customer users The goal is that users can only view and edit tickets that they report themselves or for which they are registered as...
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Hi! I'm trying to create my first dashboards but I'm having some problems. My closed issues are not being assumed as resolved occurrences. What changes do I have to make?
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- jira-service-desk
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Hi All, Please could you advise if it is possible to link two email addresses to one user account on Jira? Thanks
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Hello there. I am looking for a way to create Google Calendar recurring event on a date from a custom field in Jira when the issue transitioned from status to status. As from I understand, to achiev...
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When setting up a mail handler, I got the following error message: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail:...
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Hello, We have a question regarding the incident creation workflow through the customer portal. We want that depending on the customer, the Company field is pre-filled thanks to his CRM profile, bu...
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Hi, Currently I am using the subscription to filter option to automate reporting functionality, but this is due to various reasons not ideal. One of them is the existence of links in ...
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Hi community! Is it possible to set more than one question in the customer feedback? We are starting this project in my company and NPS will be calculated individually, I need more than one question...
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Hi, is it possible to change the color of the 'share with customer' and 'comment internally' buttons in Jira Service Desk? I want to highlight the 'comment internally' button instead of the '...
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I just want to know if I need to configure backups in JIRA Service Desk and Jira Software Cloud. My projects are new generation projects. I mean, if some Jira administrator by mistake deletes a full...
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Hi we want to implement Jira Service Desk for a wide range of issues we have. For some issues we are working together with a third party who is handling som of our issues. Is it posible to send a is...
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Hi Readers, We're trying to implement a workflow with permissions and somehow it doesn't seem to work. We have the following users/members on a Jira Next-Gen project: Project lead: Create (in back...
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Hi I wonder if I can change the default request type when someone is mailing an request to the connected mail address. Can anybody help me out where I can change the default?
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Hello, We want to give access to JIRA Service Desk to one of our users so that they can process tickets for a service desk project. Problem: When we give it a Service Desk license, it is necessaril...
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Hi! In our company use Service Desk as tickets support channel since 2,5 years. Occasionally (I think just twice), some customer email doesn't work. That means this particular client can't access t...
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How do I get the details of custom fields that have been created for classic and next-gen projects so, created date or created by? I am using Jira Cloud.
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Atlassian Community Events
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| Subject | Author | Posted |
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| āNovember 18, 2024 2:10 PM PST | ||
| āOctober 10, 2024 3:12 AM PDT | ||
| āAugust 23, 2024 8:06 AM PDT | ||
| āAugust 20, 2024 2:39 PM PDT | ||
| āAugust 8, 2024 7:19 AM PDT |