Jira Service Management

Good morning!!   I have this issue. Yesterday an user told me that when he performed an action, an internal note was added as my behalf (admin) in his issue.  Checking automation rules I...

• Question
• cloud
• jira-service-desk

Hi again! I have found so many great solutions from this community, so I would like to ask if there is one more solution for our concern.   I would like to know if there is possibility that w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

From our customers we're received a specific reacting timerange, based on the create-time of the ticket. 1. When the customer raised a ticket before 12am, then the issue had to be resolved on the sa...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   I'm trying to add or link specific procedures (Word files) to a component when i'm creating a new ticket. When i add one or more components to the ticket i want it to link to a specif...

• Question
• cloud
• component
• jira-service-desk
• jira-service-desk-cloud

Hi, I have been using the Jira Service Desk tool for change management, and as the project owner everything has been working fine. However, I have tried to set up another user with the same permissi...

• Question
• cloud
• jira-service-desk

Hi team   I would like to export some jira global report in csv. Do you now any report that collect all the issues created, resolved, date and descripcion? This report must show informacion o...

• Question
• cloud
• jira-service-desk

Morning all. I'm looking for some advice and opinion on a support model setup that i'm currently looking at implementing.   Support Personnel: Service Desk (Level 1), Application Support &...

• Question
• cloud
• jira-service-desk

We have a test JSD project to see how we cooperate with a client .  They use a portal we act on issues . This seems to be working ok.  Just recently we did a different approach , we creat...

• Question
• jira-service-desk

Hello, I'm trying to set two custom fields with users. First field gives me all users from Insight. Second should show me all users with same Manager (IAM attribute). I have tried such syntax in sec...

• Question
• insight
• jira-service-desk
• jira-service-desk-server
• server

Hello everyone. My issues have custom filed named 10301. I am trying to insert this field value into my canned response. It's easy to insert issue variables like  description, key, etc....

• Question
• custom-field
• jira-service-desk
• server

Hi, I've a user created but I'm trying to remember the pass and don't receive the mail. Is a user with rol (Service Desk Customer). I don't found where can I change the pass. Thanks. Ramon

• Question
• cloud
• jira-service-desk

Is it possible to have two mailboxes linked to one project in jira

• Question
• cloud
• jira-service-desk

Hello gentlemen, In our company, we would like to set up new Jira Service Desk for our 2lvl product support. Our common workflow its that someone reports a request and our operators are responding a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there- I cannot 'Add another card' on the board we have created for our company. I have not used Trello in the last month, however, yesterday i logged on as a member of the board. When i click on ...

• Question
• cloud
• jira-service-desk

Hello Atlassian Family! We started usage of JIRA ServiceDesk NextGen projects for our IT ServiceDesk. So we created the new project from "IT support template". I discovered this Community and foun...

• Question
• cloud
• jira-service-desk
• next-gen

Hi i have created a service desk project when a user logs on they can create requests via the portal however i am looking for a way for certain users to have access to a set of requests available ...

• Question
• cloud
• jira-service-desk

Unable to download all forms URL information which is there in the Jira Service Desk. Would like to download all forms information in a bulk (including form URL) from Jira service Desk however unabl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Team,  I am trying to use multiple templates on Jira to do on-boarding so that my team can just forward to the respective clients.  How can i use this on Jira. Can someone guide me.&nb...

• Question
• cloud
• jira-service-desk

Hi All,  I am new to Jira. I am wondering how do I BCC / CC using the main page when responding to client?  Kindly advise.  I am not a Tech Person. Do assist me using the workfl...

• Question
• cloud
• jira-service-desk

課題フィールド「Approvers」に特定のユーザを入力して課題を作成したい。課題タイプとしては「承認されたサービスリクエスト」を利用しています。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

日時ピッカーで取得した開始日時と終了日時を、開始日時よりも後に終了日時が設定されていることを確認したい。 もし、開始日時よりも前に終了日時が設定されている場合、注意メッセージを表示したい。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

A couple years ago we turned on notifications and our customer base was flooded with notifications by email, so we kept them off. I wish to turn them on again and am afraid of it happening again.&nb...

• Question
• cloud
• jira-service-desk

I have a change request that requires 2 or three people to approve it. We do several of these per week. I wanted to have a report that showed who has NOT approved. Essentially if I have a change orde...

• Question
• cloud
• jira-service-desk

日時の表示方法をyyyy/MM/dd hh:mmに変更したい。

• Question
• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Is there any 3rd party tool or plugin to migrate data from zendesk into JSD that will also import the "Internal note" from conversations and the inline images from zendesk into JSD?

• Question
• cloud
• data
• jira-service-desk
• migration
• zendesk