Community resources
Community resources
Community resources
Jira Service Management
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Using JIRA Cloud with about 60 users. JIRA Cloud was commissioned 18 months to 2 years ago. Several of the original team have left and I am now, as a Site and Organisation Admin, trying to install a ...
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I am trying to figure out what is the meaning and relationship between 'Waiting on Support' and 'Waiting on Customer'? Suppose my ticket moves from "To Do" to "Under Review" for triaging the request ...
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I need to add 2 languages to the Customer Portal in the Service desk. I did so, set those languages as Available to customers, but the Change default language button is disabled anyway. How can I cha...
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When I select an issue type (incident, service request). No e-mail is sent to the customer. When I select a request type an e-mail is sent to the customer. I don't know where this is going wrong. P...
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Jira Service Desk で作成した課題を同一サーバー上にある Jira Software に移動することができようですが、うまく機能しません。 どのような環境設定が必要が教えてください。
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Jira Service Desk と Jira Software のメニュー画面上部の検索機能で日本語による検索が機能しません。 ”課題の検索”の画面から検索する場合には、日本語による検索が可能です。 また、Jira Service Desk から Confluence のナレッジベースを検索する場合にも日本語による検索が機能しません。 環境設定の方法を教えてください。 &nb...
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Jira Service Desk で作成した課題を同一サーバー上にある Jira Software に複製 (CLONE) することは可能でしょうか？ CSVを使用して Export して、Import できることは確認できましたが、 Jira Service Desk / Jira Software の機能として複製することはできないのでしょうか。
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I want to set my knowledgebase articles so that they can be view by my customers who are setup as portal only customers, but not "anyone". I have read the documentation on this page: ...
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Hi, I've a workflow (only slightly customised) which ends with 'Done'. The Post Function is set for transitions to 'Done' as 'Resolution=Done', as below. Yet, even new tickets still show in the 'Ope...
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Hi there I am trying to import a mpp file exported from MS Project 2008 via the WBS Gantt-Chart plug in but get the error message: Error! Can not import this file, please make sure your file is co...
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Important Notice : This article applies only for Atlassian products on the "Server" and "Data Center" platforms. For Cloud, please refer to the following suggestion. Purpose This article pres...
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I'm trying to create a JQL query to list all request approved by a specific agent, i've tried the following:- "Approvals[Approvals]" = approved() and "Approvals[Approvals]" = approver("paul brown") ...
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Can’t create a classic device desk project (only next gen)
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Hello Community, On my service desk project there's a 3rd party integration that appends text to the description field that I'd like to remove as it causes unnecessary noise and confusion. The proce...
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Hello, Based on count of values chosen in a field ("Test1" in my example) in customer portal, I need linked issues to be created, so that in case 3 values are chosen in customer portal, 3 linked iss...
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Hi, I have an employee trying to move a CM ticket into deployed status and is getting the following error. Cannot execute transition 951 on HSQ-13971 due to check error. - resolution:Resolution is ...
- Question
- jira-service-desk-server
- server
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Hello, In the customers view of any of our service desk projects, the list shows customers with their initials in the avatar image and others with the default gray user icon. If we hover over these ...
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I want to change the FROM field but it's grayed out. I want to use the default service desk email address.
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Hallo everybody, I'm a little bit confused. We have not customized anything in the Templates for Customer Notifications: But when I get the invitation mail... -> In the ...
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Не импортируется проект из серверной jira в облачную. Как можно решить этот вопрос?
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I am looking for (possibly) a plug in for Jira self service portal where end users can book time in a calendar displayed on the portal once a ticket has been logged. Has anyone done this and wh...
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Is it feasible to have a clickable link within a form in a Jira Service Desk Cloud Customer Portal?
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We have used JIRA Servis Desk and JIRA Software (+ test TW4J). The customer accesses the customer portal and enters IS requests. People from the customer have entered an email as part of the Cus...
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Hi. I have noticed that sometimes, when a JSD ticket's status changes, its Resolution changes form "Unresolved" to "Done" in error. So far I've not been able to pin down an exact sequence of ev...
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Hey everybody, please compare the first screenshot here: https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-requests-in-the-new-issue-view/ Where can I configure the rig...
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