Community resources
Community resources
Community resources
Jira Service Management
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When I create an issue via REST API there is no field to define the reporter I want the same function as the field "Email confirmation to" of the support portal. Is it possible to set the reporter, ...
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Following the Jira Service Desk update on 9/20, some (but not all) users were receiving an error when trying to submit a ticket yesterday. It was indicating that there were missing fields, even when ...
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Hi, we have a new servisedesk created in jira (servicedesk new project) I want to have an email address specified so that all notfications are sent to the specific email, like new ticket created, add...
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I know that Atlassian just released the Jira Roadmap feature for classic projects (see JSWCLOUD-17214 and https://confluence.atlassian.com/jirasoftwarecloud/enable-and-disable-the-roa...
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Hi All!! I have this situation, it happens in one of the project we have. I never get the notifications, when the user change the assignee in the edition screen. In the notification s...
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From the Halp Team Howdy! 👋 We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a part of ...
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- halp
- internal
- issue
- jira-service-desk
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Is it possible to make it possible to indicate the task number in the message subject, for example, KAMAZ2-1762, and SD would automatically create a link when creating a ticket in KAMSD KAMAZ2-1762 ...
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Good morning, community, does anyone know if there is a plugin that integrates avaya contact center with jira service desk(server)? Thank you.
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Hello, is it possible to work with some kind of vouchers in Jira Service Desk where the voucher is a sold 'total amount of time'. This 'time' can be added to a customer and all logged time on a tick...
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Hello Community, we work very intensively with the field "LastViewed". Unfortunately we have found that the number of tickets for which this value is stored is very limited. Is there a possibility t...
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How to Change Default Language of a Project in Jira Service Desk Data Center 4.10 I can see a Confluence Page change-your-projects-default-language for Cloud Version, but not for ...
627 views 1 0 Deleted user September 22, 2020 -
Hi, Is it Possible to change Default Language of Project in Data Centre 4.10 Version of Jira Service Desk? Regards Aashutosh Kumar
483 views 2 0 Deleted user September 22, 2020- Question
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Hi folks, I'm not familiar with groovy, I have this condition to produce. I want to autofill due date from created date plus 5 working days (exclude weekend and exclude public holiday which defin...
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...ther than the final one , then Story gets Impediment = True .
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Hi Team. My user is set as administator on a project that we created in JSD, I attemented to set up an SLA Matrix when I Try to insert the Metric Name It just balnks out. I noticed that...
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In our Jira Service Desk Portal it's possible for every customer to share an issue by entering an email-address. For this email a new internal user is created, a welcome notification sent and a login...
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Hi everyone, we implemented JiraService Desk in our company but from this morning we receive this error message : Email notifications are off until 22/Sep/20 You've sent the maximum nu...
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Hi Guys, I'm very new to this, but I set up a service desk for a customer, and it has since been deleted automatically. Our customer called us and said the URL link we sent them is no longer active....
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In the Queues area, All Open, there is a job that has been completed and closed but it is still sitting in all open. This job was closed from within the Microsoft Teams addon. If another job is logge...
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I am a newbie trying step-by-step per the guide at https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-request-type-in-next-gen-projects/?_ga=2.109447302.2066360...
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My question pertains to approval chains. Early in our workflow, we may have different individuals approving requests as: Budget Approver (always the same individual) Tech Approver (one appro...
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Prepopulate fields in request type screen from central database via API in JIRA Service Desk - CLOUD
I have set up HR employee on-boarding request type in help desk, however we want to pre-populate certain fields like employee name, title, contact number, email ID, department etc, when we just enter...
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When trying to create a nextgen service desk project there are no template types of business or service desk, only software. The classic project type has many service desk template types but th...
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Person A raised the ticket, but persons B & C need access to view and comment on the ticket. I tried going down this route -- What are request participants? -- but it just gives...
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Hi, I have set up JSD for customer (the customer service desks agents) to log 2nd line support tickets and i have created custom lists with all locations by client and all devices by location and wo...
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