Community resources
Community resources
Community resources
Jira Service Management
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Quisiera saber si es posible importar los datos que manejo actualmente en GLPI a Jira Service Desktop
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Hi all, I am planning to deploy the production environment after the stage of testing. Could you advise me that could we deploy a test environment (remaining for further testing) and the production...
- Question
- clone
- install
- jira-service-desk-server
- production
- server
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How to restrict the agent to do not use these below field or how to make this happen so that only admin created fields will be shown in form only
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I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value? My use case is that we h...
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Hallo, I am a single developer of a Desktop Programme which has a connector to JIRA Service Desk. Now adding and deleting comments work without a problem. But I want to edit Comments. But Jira resp...
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Hi My Service Desk Customers cannot share issues. The option is not available in the portal I've checked the following: Project permission scheme - "Edit issue" is granted to Ser...
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Hi Team, Seeking assistance for the registration error found in the account. Elena Huizar (Account Owner) and Timothy Huizar (dependent) are being charged twice the amount ($9.99 * 2) upon re...
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Under project settings -> customer notifications -> public comment added Exclude person who caused the action is unchecked to: is set to 'customers involved' We are using a custom em...
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While creating a ticket I want to give a new field to the requester so that they can fill information like "How many people are affected ?", and choose one option from a drop-down " <=50 , >=50...
- Question
- cloud
- app
- jira-service-desk
- jira-service-desk-cloud
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Im using free version of service desk, and i just want to ask if can i LDAP my users from AD users? or only 3 users can only be use using the free mode version? Thank y...
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Howdy all, my Service Desk automation thinks I'm a "customer" My automation IF checks: IF Reporter is a Customer Product equals WIDGETS Issue Type equals NEW FEATURE THEN do xyz When testing t...
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How exactly do you update any of the four certs we have in the tomcat keystore? Seems when i try to update say the usertrust intermediate cert, it shows in the keystore list area where the alia...
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Hi there, im trying to create a custom condition for the SD SLA's. I followed so far the code from the template plugin of the SD Source package. Including sla-condition-factory in the...
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I am facing a strange behavior in the Jira Service Desk outgoing notification which does not display the images in the notification. Can some one help with fixing this issue? An example snipp...
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I'd like to get some selected initiatives and the children of those initiatives. The advanced search is going to used with Advanced Roadmaps (formerly Portfolio) . I tried : issuekey in childIssuesO...
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It says that a customer will receive a notification when a ticket is created. Is this triggered by an event or something in the workflow? I'm wondering if I can change something so that the...
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Currently we use Jira service desk server with two radio buttons located at the bottom of the comment section of our service request. My Cr-share plug in is enabled, but when radio button "Shar...
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When a issue in the servivedesk (cloud) is done, I want to make it mandatory for agents to add the resolution to the issue. After that it would be nice to force the agent also to publish issue and r...
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Hi there I have set up a Request Type called "Email Request" linked to an Issue Type called "Email Request", which are specifically used for requests logged via email. When I am set...
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In the server version we can setup 'canned responses' We had one saved for each agent as a signature to put on the end of the update. In cloud this function no longer exists, so I w...
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Kindly Assist with the configuration guide of how make each agent to see and work on issues assigned to them only.
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Is it possible to hide some queues and/or issue types for some SD agents? (with roles for example, or security) How? For example IT (Incident, service request etc) doesn't see HR issues (emplyee o...
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We are starting to use Service Desk and already with the first tasks the client has made a complaint: he wants to see the history of the task from the moment of creation, otherwise, when he is inform...
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When I'm having problems receiving calls coming by e-mail, I created an e-mail and configured it, but it's giving an error according to the attached print. The e-mail arrives in my box, but does not ...
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I can add entity properties to Service Desk Organizations using the API. How do I then access those properties using smart values? I can access the Organization name like this: {{issue.Organization....
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| User | Count |
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| 32 | |
| 17 | |
| 11 | |
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| 4 |
| Subject | Author | Posted |
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| an hour ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST |