We are using email aliases which points to the JSD support email address to auto-triage support requests using automation rules
see https://community.atlassian.com/t5/Jira-discussions/Additional-SPF-validation-being-added-to-incoming-mail-in-Jira/td-p/1432137#M11930
Example:
Email Alias = add_user@domain.com points to JSD support email = support@domain.com
When a user send support request to add_user@domain.com then this email address is added as Request participant.
This works but in certain scenarios the Request participant is not added to the ticket.
Question:
What Email Header field is analysed from JSD for this scenario (it is not to: cc:)
Thanks for your feedback
Peter
