Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to hide some queues and/or issue types for some SD agents? (with roles for example, or security) How? For example IT (Incident, service request etc) doesn't see HR issues (emplyee o...
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We are starting to use Service Desk and already with the first tasks the client has made a complaint: he wants to see the history of the task from the moment of creation, otherwise, when he is inform...
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When I'm having problems receiving calls coming by e-mail, I created an e-mail and configured it, but it's giving an error according to the attached print. The e-mail arrives in my box, but does not ...
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I can add entity properties to Service Desk Organizations using the API. How do I then access those properties using smart values? I can access the Organization name like this: {{issue.Organization....
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Hello, We found in some tickets which are created by customers in customer portal, do not have value in organizations. We checked the user and he is properly associated with the organization. Is ...
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We have setup two rules using Project Automation in JSD. Rule 1 adds a number people to the Request participants field Rule 2 sends an email to "Request participants". Rule 2 works intermittently....
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Hi, I am facing the same issue but for one project. I am unable to change the logo, as soon as I upload a new image or drag and drop and hit upload, default organization (or previous) image is ...
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Since Jira can't run with more than 1 URL, we are transitioning the URL to a externally accessible domain name. We have a 301 redirect for ports 80 and 443 but that still strips the Authorization Hea...
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I need to set up customers in Jira Service Desk but need to capture more information for that customer such as Client Code, Product Lines Used, Client Support Rep assigned to the account, address, ph...
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We have a rule automation rule that triggers on a pull request merge via Github and transitions an issue into new status. I have received two separate errors for this automation. ...
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We want to have ${request.details} on all of our ticket emails, but on one request we want to be able to exclude one or more fields from showing in the confirmation email that the customer gets? &nb...
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After upgrading to Jira v8.11.1 and JIRA Service Desk Application v4.11.1 the pages Customer Permissions, Language Support, Email Requests, and Satisfaction settings under Project Settings ...
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Ola a todos, Hoje temops alguns projetos com abertura de chamado por email onde nosso SERVICEDESK recepciona os chamados gerando um Ticket, minha questão é: Conseguimos no corpo do e-mail a...
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Is there a way to pull in information from an external calendar such as a confluence calendar into an on call schedule in Opsgenie? For instance to reflect that a team member has a training or holida...
2,052 views 5 0 Deleted user August 27, 2020- Question
- cloud
- calendar
- confluence
- opsgenie
- sync
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Hi It is possible to show the page url in the ticket, when the customer creates a support request through the widget. For example, if the customer submits a request from the widget on my website htt...
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To reproduce: - Open a ticket - Open a comment - Drag/drop a file to attach it to the case (in my case "Leadtimes.xlsx"). The file will be included into the comment as a link. - Send the comment...
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We need to connect Opsgenie to Jira Software (Jira Cloud). Account Jira and Opsgenie are already connected with each other. According to the text (https://docs.opsgenie.com/docs/jira-software-cloud...
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We would like, in our mobile application, to integrate our Jira service desk homepage and automatically login the user to it (as the user is already logged to our service). For that, we were thinkin...
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When I ask the support team a question I can see this: Where can I check the Server Version I'm using? Does it mean that I have to type the Tomcat version here or is it just the Jira version?
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We have a problem with using bundled fields on the portal. When we send Customer notifications we include ${request.details} so they can easily see what information was included in their request. W...
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Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
1,585 views 4 0 Deleted user August 27, 2020 -
Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
437 views 1 0 Deleted user August 27, 2020 -
...onnection.requestMethod = "GET"; //connection.setDoInput(true); connection.setDoOutput(true); connection.setRequestProperty("Content-Type","application/json;charset=utf-8"); connection.setUseCaches(f...
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Hi, I'm trying to integrate Jira with fresh service using automation. I wanted to add public attachment/s uploading each time to the ticket. here is the sample provided by fresehserivce. curl -v ...
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Yesterday I saw a post, that due to some issues, files could temporarily not be downloaded in Jira Cloud Servicedesk. However, E-mails with attachments that customers sent yesterday, are still unable...
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