Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have tried just about everything to get the Issue Type to be visible on JSD Customer Portal. I'd like users to come to the Customer Portal, Select a Request Type, then Select an Issue ...
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Hi I have done DNS txt records, in admin dashboard it says my domain is verified - Check DKIM CNAME records - check SPF record "v=spf1 include:_spf.atlassian.net ~all" - Check Doing a chec...
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- jira-service-desk-cloud
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My requirement is that any service desk user should be able to "Raise this request on behalf of" another user. Currently only service desk agents can do this. How do I control the permiss...
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Hi, I've set up an automation where when an issue is created in (SD-XXX) Jira (matching the JQL condition) it will create a new issue (as a bug) in another project DEV (PRDS-XXX) for...
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We have started to use Jira Service Desk (cloud), I wanted to check if I can assign one Jira service desk license among a group of the employee using the tool. Will it create a compliance issue? Is i...
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Hi Is it possible to set up a mail hosted in protonmail as email handler in jira service desk? The mailbox in question is legacy and we can't change the address to one of our on-prem hosted at the m...
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Hi all, I'm trying to customize a simple project created on Jira Service Desk. By default, after remove other kind of issues, I let "IT help" issue type, but I just need one button for create simple...
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I have setup a service desk in Jira service desk server , but somehow the customers that log in on the portal are not able to see all the request. they can only see the requests that were made by the...
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Hello, I have issues sending mails to JIRA cloud.I wanted to check if there is any filter on the cloud that is blocking the mail. Earlier when i sent mail to have a ticket raised i got this m...
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Hello, I am new to atlassian community. My colleagues have the queue link above the channels, but I cannot add it.
4,627 views 8 0 Deleted user September 23, 2020 -
Hello, I developed an application which updates Jira ticket's fields. I need to update Fix Version/s field, but I found no method to do that. I saw many examples but all using the Java version where...
- Question
- jira-service-desk
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We have our own JIRA Service Desk site. We also use the system for change request management. We are working with a 3rd Party for software development who use JIRA. They have given 2 user IDs for our...
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Hi, From a few days ago the layer of Jira Service Desk deliver the emails with a big latency, it could ser since 5 hours to deliver the emails; I went to see the config email of JSD and displa...
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Hey, I want to create a simple scripted validator by using cfvalues. Unfortunately I got the following error: What I'm doing wrong?
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I'm trying to use the jira API's to create a project with a custom project template for the "projectTemplateKey" key. The only thing I have to go on is the following links. https://community.atlass...
4,639 views 5 0 Deleted user September 22, 2020 -
My teammate admin role was unable to add a customize field column under filters. I am the project lead and I can remove and add the customized filed in a column under filter. I tested to assigned h...
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I have a field with names but need to sort by location of those names which I do not have a field for in my issue currently. Is it possible to sort using that information from an external source lik...
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I have inserted a link with an anchor reference in one of my TSD confluence articles. To my surprise when clicked on the TSD article view the link sends an error... Does anyone know how to sol...
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I am writing a powershell script to be called by the OEC. In the config.yml file, I see the globalArgs line, but I dont know if these are specified by me, or is there a set of acceptable ...
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Hello, I am writing to report a bug in Jira Service Desk. Short Description: "You don't have permission to transition this issue" displays when the Transition Issue permission is restricted to Curr...
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Hello, Since few days, We can't access in our administration panel. The portal say: "You need permission", "Ask a permission". However, I'm the administrator and I can't access in my interface to co...
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We have JIRA service desk on cloud, We have our own AD and we too have office 365. Can you please help us in integrating JIRA with our own AD without using any plugin(like atlassian access).
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How can I create a required question that if given a specific answer (from a drop down) would then pop up with an additional question. example question: What is the account type? answer...
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Greetings, Is there a way, when a ticket is created in JSD, that ALL customers in that project automatically are sent an email notification? Also I am having issues with a customer only able to vie...
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The "Security Level" field is missing on the create issue screen for groups that do not have service desk application access. I confirmed that the group has "Set Security Level" permission. Also co...
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