Jira Service Management

Agent resolves ticket and customer gets email with agent's response. Then customer replies to the email. An email goes to agent and the ticket is updated, but how would other agents know for the cas...

• Question
• cloud
• jira-service-desk

Hello. I'm experiencing a problem with my Jira Service Desk cloud instance and I'd like to know if anybody has eve faced it and found a way to solve it: Context: Issue successfully created trhough i...

• Question
• cloud
• email
• jira-service-desk
• notification

Hi Support,  on my project in Servicedesk  I need to hide some articles From  customer portal. How to implement this?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community, I'm new to Jira development, Im looking for some help on: when ever field1(date type) is updated in Issue, we need that field1 date should copy to field2 I know this can be done ...

• Question
• cloud
• jira-core
• jira-service-desk
• jira-service-desk-cloud

I want our customers to be able to see at a glance everyone that will be able to read their email responses.    However when I use ${request.sharedwith} in the notification template, i...

• Question
• cloud
• jira-service-desk
• notification

Hello!   My team is trying to add certain information and downloads to our service desk knowledge base and want to know if we can restrict access to these files/pages to certain customers or c...

• Question
• cloud
• jira-service-desk

Hi, I've just added OpsGenie to a Jira Cloud Service Desk. Our service desk is I would like OpsGenie to comment on a ticket when it is acknowledged but I would like the comment to be internal only.&...

• Question
• opsgenie

Hi Altassian Community! I connected my custom email to the Jira Service Desk so I can start managing tickets from Jira, but it also automatically deletes any email that is on my Yahoo inbox. Is th...

• Question
• cloud
• jira-service-desk

Help!   No idea what has changed but just tried to create a new project (2 or 3 times) and it is appearing in a foreign language (Czech). I checked the language setting in the Systems menu and...

• Question
• cloud
• jira-service-desk

I have an issue to modify some fields of the portal. For example: default language, title, welcome message. Each time I try, there is no effect on those field. In the contrary, I can modify the lo...

• Question
• cloud
• jira-service-desk

Hi, trying to install JSD server edition 4.9 on linux using a MySQL 5.7 server - getting the error when trying to setup the database via webpage (express vs custom) - choosing custom since we have a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are about to launch JSD with multiple service desks in the portal. I had been looking for a way to control the order in which the tiles for the different service desks appeared, but was unable to ...

• Question
• cloud
• customer-portal
• jira-service-desk

Hi all, Let's say in the past, we had the problem X and we solved it with the solution Y. What we are trying to do is that if same error occurs, we would like to look at the previous solution so tha...

• Question
• jira-service-desk
• knowledge-base
• label
• search

Client provided certificate which was locally generated on Active Directory server. I have imported the file into keystore "cacerts" in JIRA directory but still get this error = PKIX Path Building F...

• Question
• jira-service-desk
• jira-service-desk-server
• server

...e public. What could still be the matter? Thanks to you

• Question
• cloud
• jira-service-desk

Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...

• Question
• cloud
• jira-service-desk

Dear colleagues from Atlassian Community, I want to send a cancel notification with a survey attached to it.  I couldn't find any solution for this task.  Do someone can help me ?  ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I am pretty new to this an I hope someone can help me out here.. I have a new Zabbix 5.0 Server and get notifications from zabbix to opsgenie via the integrated webhook. I used this instruction...

• Question
• opsgenie
• zabbix

I see correspondence from 2018, but I can't find a quick answer to the question. Does anybody know how an urgent outlook ticket can get priority high as a Servicedesk ticket instead of medium? 

• Question
• cloud
• jira-service-desk

Hi all I want to configure an issue where a pdf file is attached by default. The customers should then be able to select this issue type in the customer portal and editing this pre-attached pdf fil...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I want to consult how to assign a problem ticket submitted by a customer to the designated customer service system automatically. I do n’t understand how the operation can be made to a custome...

• Question
• cloud
• jira-service-desk

As a Solution Partners and Marketplace Vendors, we always have to carry the burden of providing our customers with excellent products, outstanding support, and innovations at scale. It may sound like...

• Article
• atlassian-authors
• aws
• integration
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

Тест

• Question
• cloud
• jira-service-desk

Hi!   I would like to ask a question regarding the field "raise this request on behalf of" in the request form.  This field is only displayed to these users, who are having some kind of ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hey, according to https://support.atlassian.com/jira-core-cloud/docs/debug-a-rule/ the {{#debug}}  function should execute Smart values but also add the result to the Audit Log - howe...

• Question
• audit-log
• cloud
• debug
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...