Community resources
Community resources
Community resources
Jira Service Management
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Hi ! I am currently working on the settings of a new generation project in Jira Service Desk. I customised the template of our customer notification (project settings --> notification --> cust...
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The current scenario is, my customer permissions is set to "Customers my team adds to the project" for access to the Portal and sending requests. Now only the added customers can raise requ...
624 views 1 0 Deleted user September 1, 2020 -
1)nautilus-call center integration: We need to integrate Call center application(https://nautilus-network.com/features/#callcentre\) with Jira Service desk. I haven't found any add-on which ...
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"Was setting up some reports with resolution % met and response % met and realise that for months when there is no tickets, it is showing as 0.0%, can I make it show N/A instead?
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Hi, I am new to jira development and have some questions and how to solve. a) Once Status is closed, how to disable the editing of Assignee and custom fields in Jira b) How to add the comment...
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Como Jira, hace asignación automática de tickets a los agentes disponibles.
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My Customer list uses the organization (@company.com). Many approvers of various types are Dept. heads who are not directly configured as users. Can I still assign the Dept. Heads as an approver&nb...
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how can I remove option "none" from a radio button in a field?
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Instead of keeping a sequential order of fields in a request type form, can I create field boxes and put them side by side to save space on a order form?
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How to change url of site
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I'd like to create multiple levels of options to get to the request type. Can I create a group of request types within a group , instead of directly reaching the target "request types" after clickin...
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Hi Guys, When will the Service Desk tickets disappear when the status changed to 'Closed'? Thanks!
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My group supports 2 different business that share the same Active Directory. We have synched AD and Atlassian directories. (for the purpose of SAML) We have one project that all AD users can access...
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Hello, We set up an automation rule so that when an issue is created we can assign it to one of our agents depending on a field that is indicated by the user. Pretty simple. After specifying the us...
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I have created an automation and wanted to store my password in azure key vault and use it in my automation while using Send a Web request Component in JIRA Automation. Please suggest if it ...
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How can I make sure the JIRA service desk ticket status remain visible in the support portal when I move it around JIRA help desk and updates the reporter with its progress? Currently, when a perso...
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I recently integrated DataDog with OpsGenie to receive alerts when a monitor is triggered in the DataDog environment. The integration itself works perfectly, but I am having trouble with translating ...
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Hi! How to remove (Resolve/Cancel/Escalate) buttons for regular users when they created their request?
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I have OpsGenie iOS app in my iPhone and I also use an Apple Watch. I haven't installed the OpsGenie watchOS app. Alert notifications show up perfect on my watch and I can even hit the ack button the...
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- opsgenie
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Hallo everybody, ok, I've read some similar questions, but they were older and not exactly our use case. Our customers have to login to a 'dashboard' on the website. From there they can launch diff...
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Greetings, another day and another puzzle, this time for a marketing guys. People come to my Help center from different places and create tickets. I want to be able to track some parameters such as ...
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Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in...
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- opsgenie
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Hello, I'm starting to work on Jira for my company. I would like to know if we can have a worklow according to a type of customers in a project Service Desk. If, yes how to do that. Thank you, G...
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Hello, Right now I am using the Following products with Atlassian: Confluence, Jira Software and Jira service desk. I am interested on finding out where the data residency on Jira service D...
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Hi, In Jira service desk, is it possible to view a collective report that represents data from all the projects? (Probably the Project name can be a user filter option) Ex report 1: N...
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