The ticket that has been approved, still appears on the customer portal as "Waiting for Approval"

[Arman Mubarokh]

Hello team,

We are facing an issue with our Jira ticket. The ticket that has been approved, still appears on the customer portal with the status "Waiting for approval".

We kindly ask for your cooperation in resolving this issue.

[Benjamin Črnjak]

Hi @Arman Mubarokh ,

could you please provide some more details? 

I don't understand what you wanted to display with this screenshot.

Have you checked workflow statuses on customer side?

Project > Project settings > Request types > Pick the one you have problem with > Workflow statuses (tab)

Check how are statuses mapped to customer side.

Regards,

Benjamin