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Billing contact change

Mathilde Claeys
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2025

Hello

We changed the billing contact name and now our payments are blocked.

Last year we changed the bank account number and we had the same problem. At some point someone sent us an email to confirm the details and release the payment.

But this time I can not find how to contact support to confirm.

Please help !

1 answer

1 accepted

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3 votes
Answer accepted
Marc -Devoteam-
Community Champion
May 26, 2025

HI @Mathilde Claeys 

Welcome to the community.

You need to contact Atlassian Support for this. the community is an open public forum.

Mathilde Claeys
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 26, 2025

Ah I couln't find where to contact them, thank you !

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Marc -Devoteam-
Community Champion
May 26, 2025

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.

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