Jira Service Management

Is there a setting to enable seeing all requests from the customer portal?   I'm an admin on Jira service desk but when I go to the customer portal and click on the request button, I'm not ...

• Question
• cloud
• jira-service-desk

Hi, everyone! I've got access to the recently installed Jira SD and I found very strange behavior. All icons and pictures are shown fine, except the avatars of request types. All avatars are vi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, Scope: (Jira Cloud) Service Desk projects  how do you deal with organising your screens for multiple request types at best ?  In general there are at least 2 options: cr...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud
• screen

Hello,   I am a RegTech company employee  from Poland. We are trying to configure Jira Service Desk. I am looking for solution about e-mail configuration. I found and use this tutorial: ...

• Question
• cloud
• jira-service-desk

This is a big audit problem for us. After an issue has been closed, you can still make edits to the issue.

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

...omments (internal and public) as a emails. is it possible to show only public comments in custom email body?

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, Looking at the documentation regarding manual triggering of automation rules in a service desk project, it seems the docs are in regard to the 'new' automation tools (former plugin). https://su...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud
• trigger

When the links of service desk are shared on the Linkedin, a bad CSFR error is show in the description of title. We want to be able to customize the link preview on linkedin of the service desk pa...

• Question
• cloud
• jira-service-desk

Add only the organization that customer is involved automatically When a service desk agent creates a ticket, the organization/s are not automatically added. I tried with this:  https://scrip...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi,   When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to update a customer details like display name and email i can change the display name but not email from Jira Service Desk. But i want to know do we have any API call to update the customer d...

• Question
• cloud
• jira-service-desk

This is the log I get: I think it has to do with the first line in the log, but I am unsure how to really read this...   Technical details Log's referral number: 0def271f-55e6-4d18-9767...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, How can I use the service Desk ? How can my customers create an incident via Webinterface?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am looking for a way to get my service desk updates as rss feed in my thunderbird rss client or other rss reader applications. Is this possible? If yes then how to achieve this ?

• Question
• cloud
• jira-service-desk

I have customers that were added to multiple projects accidentally.  I am trying to delete them, but not sure how to do it.  I have read some reply's to others with the same question and th...

• Question
• cloud
• jira-service-desk

Hey guys,   I've noticed that there is a bug when you're writing JQL queries. See screenshot below. Is this a JIRA issue or something on my end? Seems to get stuck after you save a query. See...

• Question
• cloud
• jira-service-desk

Hi Guys, I have been trying on and off for several weeks now and am unable to get an Office 365 email connection to work with Atlassian Cloud. I have logged in and confirmed the O365 email user wor...

• Question
• cloud
• jira-service-desk

Hi I am trying to import assets into Insight using there API. I have worked out how to view objects but I'm a little lost on how to add new objects.   I can't work out how to attach the JSON ...

• Question
• api
• cloud
• insight
• jira-service-desk
• json
• +2 more tags...

Hi Team, We are on Jira v7.13.13 and JIRA Service Desk Application v3.16.13. Used below document to enable OpsGenie and JSD integration. https://docs.opsgenie.com/docs/jiraservicedesk-integra...

• Question
• jira-service-desk
• jira-service-desk-server
• opsgenie
• rest-api
• server

I am currently running 8.9 of JIRA Server. I installed Service Desk from the applications menu using the "Try Jira Service Desk Today" link on the sidebar.   I had JSD installed previously and...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I might be missing something simple, and my searching may have also let me down if this has been asked before, but I'm having a really "interesting" time with attachments in Jira Service Desk. The i...

• Question
• attachment
• cloud
• jira-service-desk

I don't seem to have the option in jira service desk to change the layout of the new issue view.   I know where to look for this in jira core, but I don't see the same option in Jira Service D...

• Question
• cloud
• jira-service-desk

Hello, Relative newbie here to Jira with an on-prem instance.  I wanted to create a custom field using the Multiple User Picker type to create a list of approvers for a request type associated ...

• Question
• custom-field
• jira-service-desk
• jira-service-desk-server
• server
• user-group
• +1 more tag...

I was trying to set a work flow from Todo to in progress waiting and done. I have some how messed up the entire scheme can cant go back!

• Question
• cloud
• jira-service-desk

Good afternoon, We have a service desk shared across multiple organizations. While there are some instances where we would like tickets to be able to be shared between them, that is not always the c...

• Question
• jira-service-desk
• jira-service-desk-server
• server