Community resources
Community resources
Community resources
Jira Service Management
-
I am using a free Jira cloud instance, in which one of my users has been randomly disabled. The error message reads "This users Atlassian account has been disabled. Contact the users administrator to...
-
I am unable to mention other users by @ in internal comments or reply to comments in our workspace (though strangely, when I @ while posting THIS question, I THEN have user suggestions appe...
-
If I have a version free de Jira service desk i required space of the storage. I can buy space. Who is the price for month? and How space I get
-
For a month , we have been updating them regulary, our transition to the associated tickets no longer works. This is a major problem, it complicates the workflow and customers are no longer aware of...
-
The status filter in the requests tab doesn't show the correct results. For instance, when the open status are selected it shows the open tickets and closed/canceled tickets as well. Even thou...
-
When you need to go beyond basic filtering for your Queues, the advanced box used to fill in the whole top screen, has been shortened and when I want to filter by Customer Request Type and type in th...
-
Does anyone know how to do bespoke charts. I need to do reports for specific fields for Request type against the customer so I can see what the main issues are. Engineer against time take...
-
Hi there, I was hoping someone could tell me how to edit the columns in the requests section on the customer portal. I found this link, but it doesn't tell me how to edit the columns. With that bei...
-
We have been thinking to get the NPS from our customers and came across this article: https://support.atlassian.com/jira-service-desk-cloud/docs/turn-on-customer-feedback/ Has anybody experienced a...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
- survey
-
Hello Team....we are a software company that sells licences based on a time period (6 months or a year). We have a portal setup for customers to request a licences which triggers tasks to set the cus...
-
Hi, @Dirk-ronsmans I want to create assets management through JSD is this possible through Insight
-
We updated our Jira Service Desk (v8.12.1#812002) and now the activity stream of a user (usually it showed only the activities of that user) shows every activity. I'm speaking of that overview,...
-
Dear reader, We are using the Servicedesk portal and now it's connected to one project. Our ideal situation is the following: Customer portal connected to 2 projects. The main goal is that our cu...
- Question
- jira-service-desk
-
Good morning erveryone. I am tasked with streamlining the Support-Ticket creation. Part of the requirement is to create attachments on newly opened tickets. Jira-SDs Rest-API requires the user to fi...
-
how don't add Request participants to the issue when created it from the email letter?
-
Hi, i would like to know how or where to ad the inventory/consumables in jira service desk, and how to allocate the consumable to a particular user. Thanks in Advance. Ramesh Gunasekaran.
-
I need to delete some services from my Service Registry. The tutorial said to open the service, click More and than Delete, but there is no "delete" option, only "edit". How do I delete this servic...
-
I need the url to be changed but in order to this I have to create a new account. However I want to use the same email I originally signed up with. I also want to be able to migrate the data over as ...
-
I would like to have a ServiceDesk ticket added to the queue when an email is sent to a shared email box in o365. Where can I find documentation for doing this
-
I don't get why this is so hard to figure out but is this possible? I see people talking about using the field "Customer Request Type" but if I try that I get a permission error. Thanks
-
Preciso configurar um email com dominio da empresa no projeto de service desk, para que seja possível abrir tickets por email. Não estou conseguindo alterar o email default Agradeço a ajuda
-
When entering to Customers Portal, I see the projects in my organisation. Each project with its name and a Welcome message. I have created a new Project. In the Customer Portal I can see...
-
I want to prefill a cascading list with a name based on the initial selection. Can that field (name) value be turned into an email address so I can send them a notification via automation? Or - is ...
-
Olá, boa tarde Não estou conseguindo mais trocar Default email account Alguém conseguiu fazer essa alteração para outro email que não seja da atlassian?
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 25 | |
| 11 | |
| 10 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST |