Jira Service Management

I am trying to find a way to automate that upon creation, if an issue shares the same Reporter with any issue created in the last 15 days, those issues get linked.   Being a novice at this, my...

• Question
• cloud
• jira-service-desk

I'm using /rest/api/2/issue/SD-177128/transitions URL with JSON :  { "assignee" : "jadmin", "transition" : { "id" : "161" } } but this doesn't work. How do I set this up? Assignee fi...

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• assign
• jira-service-desk
• jira-service-desk-server
• rest-api
• server
• +2 more tags...

Is there any updates on this?  it would definitely be a useful feature.

• Question

I have rules in places (based on SLAs). SLA is breached if customer has not responded in 2 days. The rule is supposed to post a comment to remind them to respond.  Second reminder is supposed to...

• Question
• cloud
• jira-service-desk

Folks,   I have been playing around with using SD for change management.  I want to edit the workflow so that on-create,if change type=Standard, it goes direct to Awaiting Implementation...

• Question
• cloud
• jira-service-desk

Reporter and creator Field does not export in correct format(shows QM code) to Excel,how can change t back to user name 

• Question
• cloud
• jira-service-desk

Hi Guys   I am going to develop a small program using Python. This program will do the following: GUI having User Name and Password When User enter the User Name and Password. The Program w...

• Question
• opsgenie

I have a use case. From my experience in Jira service desk I have found that when a customer sends in an email request, a confirmation mail goes to the customer mentioning that the request has been r...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud
• notification

Hi :) I hope somebody is using Opsgenie and can help me with the problem. I am trying to set scheduled reports but am failing at it. We have team in two countries with different time zones (one tea...

• Question
• cloud
• opsgenie

Do you have any guides on how to use the free JIRA service desk? How we can use this with our customers?

• Question
• cloud
• jira-service-desk

As per the CSAT section, I can see only one question-- "How was our service for your request?" Can I actually show 2 questions to my customer-- One on the product quality and other on customer servi...

• Question
• cloud
• customer-satisfaction
• jira-service-desk
• jira-service-desk-cloud

I've run into an issue where the {{comment.author}} and {{comment.body}} tags are not working when I attempt to use them on the Project Automation page in Jira Service Desk. Go to Project Settings ...

• Question
• automation
• cloud
• comment
• jira-service-desk

Hi all,  We're using Jira Service Desk to create tickets off of emails and so far it's been working great. The Requestor can see the entire conversation via email. The only thing is, when ad...

• Question
• jira-service-desk
• jira-service-desk-server
• server

In Jira Service desk in the Cloud, I go to Project Settings --> Automation. In the top right I click on 'Add Rule'. The first option in the list is Create Custom Rule. Clicking on this does nothin...

• Question
• cloud
• jira-service-desk

I am a site-admin. When I click on users it shows all the users in JIRA. Customers, agents, admins, etc. Then I click on JIRA Service Desk and at the top of the page it says Portal Customers. Some of...

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• cloud
• jira-service-desk

I can't find client portal for jira sevice desk server

• Question
• jira-service-desk
• jira-service-desk-server
• server

Several colleagues are not able to log time into tickets inside a new project. It works correcty for me. Is there a configuration missing/not set to permit other colleagues to log their time?

• Question
• cloud
• jira-service-desk

I am using Xporter and an excel template to create a checklist of tasks for preventive maintenance on equipment like pumps and generators that can be sent out with field crews.  In Insight, we ...

• Question
• addon-com.riadalabs.jira.plugins.insight
• addon-com.xpandit.plugins.jiraxporter
• jira-service-desk

We’ve released a new version of the Opsgenie Mobile App that includes enhancements already introduced into the web app to empower a collaborative, transparent incident management process. To enjoy th...

• Article
• opsgenie

Hi Everyone, I am here trying to Implement Azure AD SSO for my Jira,  but facing some troubles in user provisioning and syncing, is crowd is the only solution for this?? 

• Question
• jira-service-desk
• jira-service-desk-server
• server

would like the story points on the right hand side.

• Question
• cloud
• jira-service-desk

Hello, we are running a PoC to move away from Service Now to JSD and I would like to know if it is possible to link change approval groups to specific approval groups in addition to the CAB approval ...

• Question
• cloud
• jira-service-desk

When sending internal message I want to link it to a user via @ <name>. This worked but now doesn't work anymore. Someone any clue.

• Question
• cloud
• jira-service-desk

Olá, desde que o Jira foi implantado aqui na empresa, não recebo e-mails informando que as chamadas foram encaminhadas para a minha fila ou quando um técnico inclui um comentário.Mesmo quando está ma...

• Question
• cloud
• jira-service-desk

Hi,  I'm trying to update linked issues which are 'caused by' a parent 'problem'.  our issues have a custom field which is the resolution (i.e. what steps were taken to resolve it), This ...

• Question
• cloud
• jira-service-desk
• smart-value