Community resources
Community resources
Community resources
Jira Service Management
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In our service desk project, we have 3 issue security levels, say A,B,C corresponding to tickets from locations A,B,C respectively. We need to set issue security levels based on the email request fro...
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Will the storage be automatically released when that issue is moving or assigning to the Jira software project?
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Hello, we are trying to export data (we want to switch JIRA to a new server), we recive a message: There was a problem with backup - null plugin data. How shall we export all setting and data do a ...
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Hello everyone, I'm checking my tickets SLA, and it seems...a bit absurd. So I compared with manual calculation, and it is very, very,very different. For example, a ticket that is resolved in l...
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I have a question about the experimental methods in the JIRA Service Desk REST API. When will these methods move out the experimental phase and be stable? I want to use the API, but i don't want to l...
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We still have available lisences but we ae unable to add new users to jira.
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creating an approval button for my manager to approve certain types of request. I tried to set one up and my manager got an alert, however, there is no button to approve. The project is create...
1,320 views 5 0 Deleted user October 13, 2020 -
Hi everyone, My account is fully assigned with all possible administrator groups, however in the Outgoing Mail setting page, I can still only enable or disable. Is this feature not available i...
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I need to capture a date of a notification and I want to have it in a visible field. Can I autofill a date field to today on create by hiding it on the form? Or is there an automation run on create...
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How to assign an incoming email domain to an organization?
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I am trying to send copies of issues to external system via email. I've been able to create the automation but unable to send all the issue history/content. Is there a easy catch-all field that wil...
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Hi all, I've done a bit of searching and I can't quite find what I'm looking for. I'd like to modify the template that Jira Service Desk uses when I use the "Alert User" function in an automat...
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We are currently running an instance of Jira using an on premise server. This also includes Service Desk. We need to migrate these to an existing cloud instance that already has several existing proj...
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I would like a way to categorize types of work such that I can capture the ratio of stories in each category and display it in a dashboard. I would like to be able to track these categories acr...
- Question
- jira
- jira-core
- jira-service-desk
- jira-software
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// Get the values of the Product field def cf_product = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Product") def product = cf_product.getValue(issue) as List //Product...
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Our company is trying to see if there is a way to automate the portal invite email to re-send to a customer after X amount of days if they do not create their account as we have the issue of these ac...
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How do you use the API to add approvers to a request, or to create a request that requires approvers?
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Does anyone have any good recommendations for Dynamic Sheet add-on for Services Desk Cloud?
- Question
- app
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Greetings, I need to change the text on the the Jira SD portal page. Where can I edit the highlighted areas?
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MODERATOR EDIT: Translation: We have an SLA that now appears with an error, we have already indicated it and it is not resolved
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Hello, We are beginning to use JSD to support external clients and would like to populate a field with the company the customer belongs to, even if they choose to log a private request. When a clien...
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Hello, I'm having trouble on sending emails to our customers. When they receive the email, it is sent from our default mail, but the name of the mailbox is the name of the user who worked on the iss...
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Hello, Using the script from the Adaptavist library I've managed to get slack notifications working from a listener. The issue I'm seeing is that only the attachments are being passed from the JSON ...
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I'm trying to make the request confirmation screen more user-friendly. Two questions: 1) Is there a way to append a confirmation text blob (e.g., "Request Submitted") to the top of this view...
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Hi there, Is there any way to give access to somebody for user management without giving him access to anything else? Or should it be site admin in this regard? I just want to gi...
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