Jira Service Management

...tValue) { case "Duplicate": links.setHidden(false) linkType.setFormValue("duplicates").setReadOnly(true) linkIssues.setRequired(true) break default : links.setHidden(true) linkType.setFormValue(-1...

• Question
• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• behaviours
• issue-link
• jira-service-desk
• +1 more tag...

Hi,  I have been trying to use the automation builder to send an email to an individual letting them know more information about a ticket they have been allocated. In the automated email I prov...

• Question
• cloud
• jira-service-desk

Im trying to use Built-in reports in JIRA Service Desk but i do not see all default reports in JIRA Service Desk except SLA and Sanctification ones. My goal is to calculate the Average Time from Iss...

• Question
• jira-service-desk

I have this issue: Articles that I add to a Category in Confluence are not shown within. Look the picture below:   Then I add an article to that category: But the category is still ...

• Question
• cloud
• jira-service-desk

This morning we noticed that a few recent re-hires were not present in the reporters list within a ticket. Manually typing out their full email address seems to have added them back to the user index...

• Question
• cloud
• jira-service-desk

I don't see NPS under my Jira Project - Could you please suggest how can I add

• Question
• jira-service-desk-server
• server

Hi all, Where can I download the documentation for automatic integration between JIRA and Knowledge Base using Jira Service Desk? Thanks, Armagan

• Question
• automation
• documentation
• integration
• jira
• jira-service-desk
• +1 more tag...

Hello, Is there a way to set up an automated response for issues not updated for more than a week? I want to mark those issues as resolved  while simultaneously also putting in a response like:...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I tried to change the status of a service desk  issue using issue transition API  POST /rest/servicedeskapi/request/{issueIdOrKey}/transition I referred the REST API documentatio...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are new to Jira Service Desk and we need to configure Jira Service Desk to automatically generate service desk ticket from email received from a specific customer and the email will have informati...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, hope to find some help here. We're using Jira Service Desk (Data Center) and configured a Mail Support-Adress. When this mail address is stated in the 'cc' receipient of a mail Service Desk cre...

• Question
• jira-service-desk

Hi! I have the following requirement: when the "time to resolution" SLA is breached the agent has to fill in a field (reason for the breach). This field is shown on the resolve issue screen and it h...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When several of our customers replies to a ticket it becomes a internal note. I have talked to a customer and they replied to the ticket the same way as before. They can also see their reply even ...

• Question
• cloud
• jira-service-desk

Does anyone know if there is a way to send and receive emails from people that don´t have a jira account? Thanks in advance

• Question
• cloud
• jira-service-desk

Is rest api available for creating request in JIRA on premise version 8.4.1? I wanna do CRUD operations on request in JIRA servicedesk on premise version 8.4.1. Kindly help me as soon as possible.

• Question
• cloud
• jira-service-desk

Signed up to Jira Service desk about a week ago and I've set DNS on my url to point to my xxxxxx.atlassian.net Service Desk instance but all I've been getting for a week is the below "Page unavailabl...

• Question
• cloud
• jira-service-desk

Hello,   Is it possible to change the font on a next-gen JSD?   Thanks! :)

• Question
• cloud
• jira-service-desk

Hello. Kindly ask you for support, we use jira server 8.5.4 and service desk 4.5.4. At the moment, we have several client portals. There are more than 160 request types in one of them and about 350 ...

• Question
• jira-service-desk

  I granted user access to Project SAC as Service Desk Team. The updated Project SAC should appear in the next window, but it doesn't. Jira user is not synchronized with Chrome user

• Question
• cloud
• jira-service-desk

I created a webhook in a Teams channel, and set up an automation in Jira Service Desk to notify that channel when ever a certain type of issue is raised (Production Support).  The automation wor...

• Question
• automation
• cloud
• jira-service-desk
• webhook

We are using a bundled field on a request form and would like to export the field contents as a csv so each sub-field is a seperate line or column in the file. We would also like to attach the csv t...

• Question
• app
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

When a ticket is created in one service desk project but needs to be moved into another project I created an automation which uses the 'create service desk request' action to copy the ticket into the...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

Hello is it possible to create a custom link in the customer portal instead of going to an issue type for creation is would go to a Confluence Confiform? Thanks for your time. -wade

• Question
• cloud
• jira-service-desk
• jira-service-desk-server
• server

I am trying to find a way to change the values in the change type field from "emergency, normal, standard" to "emergency, standard, blanket" Is this possible?

• Question
• cloud
• jira-service-desk

We connected our network monitoring system to Jira (Jira SD next-gen) via email. The monitoring system only reporting issues to the Jira and don't accept emails from Jira (one-way communication). The...

• Question
• cloud
• jira-service-desk