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Create a ticket with 2 sub task

Sanjeet
October 26, 2020

Hi guys, 

In the company I work for, whenever there is a new on-boarding, HR will usually raise a ticket to grant them access to our platforms and etc. How do i create a ticket where when HR raises it, It goes into something like this

Main Ticket - Internal platforms
Sub Ticket 1 - External platforms
Sub Ticket 2 - Laptop Allocation 

I would also like to have each sub-tasks to have their own workflow but maitain the same name as the main ticket.

Thank you. 

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Jack Brickey
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October 26, 2020

You would leverage Automation for this. The specifics depends on your exact needs but something like this maybe...

Trigger - Issue created (HR issue)

Condition - as needed to zero in on your specific case

Action - Create sub-tasks and you can incorporate the parent (triggering) task's summary into the sub-task summary

 

Play with it a bit and come back w/ questions.

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