Jira Service Management

When we create issues via email channel, it creates a task without any issues.  But only half message is a description, a signature is added as an activity to it.  -- Is there is way to ...

• Question
• cloud
• jira-service-desk

I wanted to check whether active  of Cross Site Request Forgery https://confluence.atlassian.com/doc/configuring-xsrf-protection-218276695.html  I have referred to this but couldn't see t...

• Question
• cloud
• jira-service-desk

We have one staff member we'd like to receive the equivalent of a BCC to all updates on our requests/issues. So they would receive a message when the issue is created, and then receive an email each ...

• Question
• cloud
• jira-service-desk

Hello,   Is there a way through API that I can find all users with the same '@example.com' email address?   I need to gather these users so I can get their account id so I can bulk dele...

• Question
• cloud
• jira-service-desk

All of a sudden, all of our queues are showing 'We couldn't load your queue'. Even if we create a new queue with no filtering. Help

• Question
• cloud
• jira-service-desk

So I want to put like a 'Getting started' document on the front page when people get to the help center. So they see the help desk board to submit a request, and then a document right next to that to...

• Question
• cloud
• confluence
• jira-service-desk

If an incident is opened and I restore it at say 10:00 AM then I changed the status of it to awaiting for test. When the tests are run I changed the status of my ticket back to restore say at 11:30 A...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Not showing any sign of stopping, I'll just cancel it but thought this was kinda weird.

• Question
• jira-service-desk

When I installed Jira SD, my server name have "APP" at the end of it. I removed it after setting it up and going through configurations and customization before rolling it into production this week. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   We want to use Service Desk for internal use in our company for our IT department.   We've created IT team as servicedesk users and agent role, and it works fine.   We w...

• Question
• cloud
• jira-service-desk

a

• Question
• cloud
• jira-service-desk

Let take e.g. below If i am writing Project Number-XYZ and with respect to this field other Field relates to the Project such as Project Location,Type etc get autofille.Please explain how to config...

• Question
• cloud
• jira-service-desk

Hi all, Please could someone give me a short example on how to create an object using the API and python.   I am familiar with most aspects of python but calling APIs is not thing thing im ab...

• Question
• api
• cloud
• insight
• jira-service-desk

What reports or dashboards can be made available to customers on a customer portal? Several of our clients are interested in a [potentially customizable] dashaboard analyzing tickets they've submitt...

• Question
• cloud
• jira-service-desk

whenever someone resolved a ticket for whatever reason the ticket then gets unassigned i tried to add a post function to the resolved status to auto-assign but it doesn't appear to be working 

• Question
• cloud
• jira-service-desk

Hi everyone After logging a ticket in JIRA Service Desk we used to get a pop up box giving the ticket reference like the one below. For some reason this has now stopped appearing. No-one is aware of...

• Question
• cloud
• jira-service-desk

In my current project,, the ticket assignee can't see the tickets assigned to them in their cusotmer portal. This problem is only in one project. We assign the ticket using the post fucntion. The Ass...

• Question
• cloud
• jira-service-desk

Hey there, When using next-gen projects in Jira Service Desk there´s a limit of 50 fields that can be added to the project across all request types. That´s very few. Is there a way to unlock more f...

• Question
• cloud
• jira-service-desk

I was wondering if service desk provides data encryption at rest and data encryption when transferring. 

• Question
• cloud
• jira-service-desk

Hello Atlassinas! Would you be able to share with me how to close multiple tickets from dashboard?  in case of duplicates mass created for ex.  Thanks in advance.   

• Question
• jira-service-desk
• jira-service-desk-server
• server

I need two thinks:   1. When a customer opnes a request, I want to receive an email. How can I get this? 2. If the customer adds a comment, I want to receive an email with modifications. How ...

• Question
• cloud
• jira-service-desk

Good afternoon colleagues! We continue to comprehend the wonderful product Jira! I have a question, I need your help. The situation is as follows: the author creates a task, and the task is pass...

• Question
• edit
• field
• jira
• jira-service-desk-server
• security
• +1 more tag...

Can we differentiate request visibility between managers and staff in the same organisation?  Example, Joe and Mary both work for Customer ABC. Joe is a manager, so i want him to be able to vie...

• Question
• cloud
• jira-service-desk

I am unable to creating a project using restAPI - https://<Your name>.atlassian.net/rest/api/3/project , Sending Username and Token as a Basic Auth. My request Body is : {  "no...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am able to create a Classic service desk project using API but i am unable to create a next-gen project. 

• Question
• cloud
• jira-service-desk