Allow user to create only one ticket with highest priority in a particular day

[kanishka]

Hi,

Is it possible to allow user to create only one ticket with highest priority in that particular day, if user will try to create another ticket with highest priority on same day then it should though error ?

[Liam Green · Accepted solution]

Hi @kanishka 

You wouldn't be able to stop them from submitting a second ticket.  Using automation, you could send a notification telling them that they have already submitted a ticket so it has been cancelled.

Can I ask why you wouldn't want them to submit another ticket if they had another high priority issue?

[kanishka]

Hi @Liam Green  

Thanks for your response. as per the client requirement, there should be only one ticket with combination of "highest" priority and XYZ value of module(custom field) per day.

Your answer seems convincing, I'll convey the same.

Thanks

[Liam Green]

Hi

If you want any further information on using Automation for Jira then the below should help:

https://community.atlassian.com/t5/Automation-articles/Welcome-to-the-Jira-automation-community/ba-p/1388465

If you're happy with my answer then please feel free to accept it :-)

Thanks, Liam

[Vit Mee]

Hi @kanishka

I feel your pain. Looks like you have a RHINO EFFECT
Really High-value New Opportunity—a sales-person with a customer deal for an unplanned feature insisting re-allocating resources to build what's required to win the deal.
https://hello.ducalis.io/prioritization-sticky-notes/rhino-effect

I highly recommend you to think about some issue / ticket scoring process.

Set your business goals and evaluation criterion, invite team members with different opinions like developers, designers, sales, support, etc. 

You can try spreadsheet export from jira, or some tools like ducalis.io with 2-way integration.

It should help to get a full picture of all priorities. 

And don't forget to reevaluate it from time to time. Urgency is something unconstant in time, especially customer requests.