Community resources
Community resources
Community resources
Jira Service Management
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I would like to do a date calculation to check how long a ticket stays within a status. so I want to make the date now minus the start date and put it in a custom variable and always add that time t...
- Question
- cloud
- jira-service-desk
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I have just renewed but still get - "Your Jira Software license expired 1 day ago. You can no longer view Jira Software features. Please renew your Jira Software license to reactivate the applic...
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We often see blank pages on our Jira Service Desk Portal It is the cloud version It is behind cloudflare so that we can have a rule to forward our old support URL to this new URL. (However tu...
- Question
- cloud
- jira-service-desk
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How can i move request type to another request type using app on mobile?
- Question
- cloud
- jira-service-desk
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Hola, que tal? estoy utilizando el recompilardor de incidencias, pero los combos de seleccion multiple no se agrandan al tamaño máximo del texto, por lo cual no se llega a leer. Busqué por todos lado...
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Hi, I am unable to get smtp.office365.com working and I don't want to use Direct Send option eg contoso-com.mail.protection.outlook.com I want to be able to use SMTPS with port 587 and TLS. I...
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Hi, We receive some feedback from our users, that their password reset e-mails not arrived. This is because they used not their username, or wrong e-mail address. The Service Desk message at the end...
- Question
- jira-service-desk
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We are facing issues while attaching the screenshots or videos to the ticket. It doesn't work. It is an intermittent issue. Thanks, Shweta
- Question
- cloud
- jira-service-desk
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Hi I have a server license from the Jira Service Desk and I am having trouble editing the fields in the Portal Customer. I need clients can attach documents, and I can't find this field, do I need ...
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I added external users as Service Desk customers, after they entered a couple requests they were able to go to the Projects tab and see non-service desk projects. Do I need to add security to my non-...
- Question
- cloud
- jira-service-desk
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I would like for all request types in my JSD project to include some kind of questions/check boxes that the customer would need to fill out, and have the priority of the ticket determined by the answ...
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Is it possible to setup a 'global' SLA, or an SLA that can apply to multiple projects? Or do you have to set it up at each project level?
- Question
- cloud
- jira-service-desk
- sla
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We have an instance of Jira Service Desk which has multiple projects, each attached to a different customer service email address, to manage our products. We have found that if a custo...
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Hola comunidad, tengo un problemas para asociar un campo personalizado que he creado a mi proyecto ya existente en jira-service-desk. Lo cree y todo parece estar correcto pero cuando c...
- Question
- cloud
- jira-service-desk
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Hello all, Trying to apply some SLAs to a project but i cannot see the option when looking at project settings. The project is apparently a "Classic Business Project" which could be the issue... ho...
- Question
- cloud
- jira-service-desk
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Hi, I want to copy field value to linked issue. I use post function , but cannot add a condition. I want run this post function if linked issue is from only one project
- Question
- cloud
- jira-service-desk
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I am trying to pull report with "Projecct Nam", "Created Dated", "Date first response". So when i put ......within the last 5 minutes then it shows 0 result i tried till 1 hour still zero. In general...
- Question
- cloud
- jira-service-desk
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Hi Community, I would like to get a list of all organizations that the user is in (with REST API calls). I can see that I can list organizations (with rest API) and then for each organizatio...
- Question
- cloud
- jira-service-desk
- organization
- rest-api
- user
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Hi, I would like to whitelist the URL of the Jira Service Desk Portal. We are also using Nginx, therefore I tried to allow and deny IP through the location part however I was getting the 404 Error (...
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How can I reset a pasword for a USER
- Question
- cloud
- jira-service-desk
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Hi, I clone the records opened on the jira service desk to the software project. I copy the comments with the Listener feature (comment event). There is no problem in the outward part, but I do not ...
- Question
- cloud
- jira-service-desk
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while importing the .CSV file from JIRA of projects tasks, the assignee column is showing "Removed", instead of the users' name. Moreover, the users are active in JIRA. Please help.
- Question
- cloud
- jira-service-desk-cloud
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When we create issues via email channel, it creates a task without any issues. But only half message is a description, a signature is added as an activity to it. -- Is there is way to ...
- Question
- cloud
- jira-service-desk
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I wanted to check whether active of Cross Site Request Forgery https://confluence.atlassian.com/doc/configuring-xsrf-protection-218276695.html I have referred to this but couldn't see t...
- Question
- cloud
- jira-service-desk
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We have one staff member we'd like to receive the equivalent of a BCC to all updates on our requests/issues. So they would receive a message when the issue is created, and then receive an email each ...
- Question
- cloud
- jira-service-desk
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