Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is there a way to set up automatic notifications to team members when the On-Call Schedule is incomplete for the upcoming week? Thanks! Martin
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Hi, We are looking to roll out Jira Service desk & Confluence to our entire business as our new service desk tool and KB later this year. We would like to send out some staggered internal ...
- Question
- cloud
- confluence
- jira-service-desk
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We know that CAPTCHA can be enabled but this is only for those who are creating an account. But in our case, we don't need the user to make an account. So requirements are: - User will not create an...
- Question
- captcha
- cloud
- customer-portal
- jira-service-desk
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I have seen that this is currently not a direct functionality and has already been raised for a feature request suggesting for its implementation. Is there a workaround, that would not require...
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According to this topic the supported PostgreSQL version is 11.0 https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html However according to PostgreSQL official site ver...
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Hi, I need a way to find out what are the most searched words in my confluence server by users (in the search box) - is there any way of doing this? Thanks.
- Question
- confluence
- jira-service-desk-server
- server
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Hi, I had upgraded the Jira Service Desk server from 3.7.0 to 4.4.3 version. My upgrade went well but i faced below issue on running the issue. I had configured server.xml file for HTTPS settings. I...
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Create new email Paste 2 different images into the email Send the email to JIRASERVICEDESK@company.com Reply to the email notification and paste another image into the reply. Service ...
- Question
- jira-service-desk
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Hello, I've embed an image into the Notification email template on JSD Cloud using https://imgur.com/a/XXXXX When I test it I can't see the image? Is it possible to embed an ...
- Question
- cloud
- jira-service-desk
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Hi, I was wondering if the "Widget" feature is available in the self hosted version of service desk? As i don't find this feature anywhere, and i tried like everything to activate this with the "Op...
- Question
- jira-service-desk
- widget
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Hello When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ? Is there a native way to notify the agent ...
- Question
- cloud
- jira-service-desk
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I would like to create a request type as follows (example). Field Type 1: would contain 3 options if I pick option 1, 5 different fields would show up if I pick option 2, 3 different field...
- Question
- cloud
- jira-service-desk
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Last week I saw a request made via an email outside of "approved domains", and the acknowledgement let me in to only view that request, and did not make an account (as seen in "Portal customers"). B...
- Question
- cloud
- jira-service-desk
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Hi folks I monitor instances by getting SNS notification when ASG scales. Link: https://docs.aws.amazon.com/autoscaling/ec2/userguide/ASGettingNotifications.html Then, I route the...
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We have purchased the 5 user starter package, and I have checked the settings in the service desk project and it appears to be setup correctly, but the emails are not being picked up from the mailbox.
- Question
- jira-service-desk
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Hello. I have Jira Service Desk Server and have a single Jira Service Desk project. When users click breadcrumbs or the logo in the top left corner, they get redirected to a list of...
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I would like to do a date calculation to check how long a ticket stays within a status. so I want to make the date now minus the start date and put it in a custom variable and always add that time t...
- Question
- cloud
- jira-service-desk
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I have just renewed but still get - "Your Jira Software license expired 1 day ago. You can no longer view Jira Software features. Please renew your Jira Software license to reactivate the applic...
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We often see blank pages on our Jira Service Desk Portal It is the cloud version It is behind cloudflare so that we can have a rule to forward our old support URL to this new URL. (However tu...
- Question
- cloud
- jira-service-desk
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How can i move request type to another request type using app on mobile?
- Question
- cloud
- jira-service-desk
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Hola, que tal? estoy utilizando el recompilardor de incidencias, pero los combos de seleccion multiple no se agrandan al tamaño máximo del texto, por lo cual no se llega a leer. Busqué por todos lado...
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Hi, I am unable to get smtp.office365.com working and I don't want to use Direct Send option eg contoso-com.mail.protection.outlook.com I want to be able to use SMTPS with port 587 and TLS. I...
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Hi, We receive some feedback from our users, that their password reset e-mails not arrived. This is because they used not their username, or wrong e-mail address. The Service Desk message at the end...
- Question
- jira-service-desk
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We are facing issues while attaching the screenshots or videos to the ticket. It doesn't work. It is an intermittent issue. Thanks, Shweta
- Question
- cloud
- jira-service-desk
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Hi I have a server license from the Jira Service Desk and I am having trouble editing the fields in the Portal Customer. I need clients can attach documents, and I can't find this field, do I need ...
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