Community resources
Community resources
Jira Service Management
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Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
1,413 views 4 0 Deleted user August 27, 2020 -
Hi, we have upgraded jira software to 8.10.1 and jira service desk 4.10.1 from 8.4.2 and 4.4.2 accordingly on our test environment. We encountered no problem but running JSD portal which...
408 views 1 0 Deleted user August 27, 2020 -
...onnection.requestMethod = "GET"; //connection.setDoInput(true); connection.setDoOutput(true); connection.setRequestProperty("Content-Type","application/json;charset=utf-8"); connection.setUseCaches(f...
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Hi, I'm trying to integrate Jira with fresh service using automation. I wanted to add public attachment/s uploading each time to the ticket. here is the sample provided by fresehserivce. curl -v...
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Yesterday I saw a post, that due to some issues, files could temporarily not be downloaded in Jira Cloud Servicedesk. However, E-mails with attachments that customers sent yesterday, are still unable...
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Hello Jira community, Would be a great help to share your insight on the below error message as trying to upload files in a Jira project, what is the cause of this error message? What c...
369 views 3 0 Deleted user August 27, 2020 -
hello, in the last 2 days we start to receive all the ticket twice to the system. we get one email to the mailbox but for some reason there are 2 tickets open with the same subject - one af...
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Hi All, Just wanting to know if anyone knows what the insight "show related objects" filter does in JIRA customer portal request. it doesn't seem to do anything? Cheers Brad
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My JSD project has 5 request types; is it possible to configure unique notifications, reports specific to each request type?
288 views 1 0 Deleted user August 26, 2020 -
Hi All, We are using Jira Service desk 3.16 and we want to authenticate via OAM (Oracle Access Manager) to logged in Jira. We want to save the user credentials in OAM. In our environment OAM ...
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Yesterday a user sent several requests via email to our dedicated Jira SD Cloud email address. For one ticket she CC'd in several others in the organisation. For this request she did not recei...
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Jira SD supports the ability to have issue comments updated simply by sending emailing to our support@ email address with the ticket # in the subject line. This feature has saved use a great de...
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The manager drop down had options for myself (an admin) but not for the 5 customer accounts we are testing with. Web search and poking around I can not find any settings the fix this.
411 views 3 0 Deleted user August 26, 2020 -
When adding property: jira.permission.comment.user value: false commenting on the closed ticket is disabled for everyone. Is there a way to disable comments on closed tickets for the Customer Port...
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We have created some queues for our support staff, using Labels and Components to identify tickets in the queue, but we are struggling to make a link with our teams we have created in People to the n...
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I was completing a Cloud backup, and the ZIP file had finished being generated. I was downloading the file to then push it to our S3 backup. But the file happens to be infected with Troj/Phish-HPX. H...
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I've been asked to set up a field for JSD that's only visible to certain people, and not every one of our helpdesk workers. I see that regular hidden fields only apply to customers. I'm wondering if ...
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Example: I notice Customer Sam needs a new PC. I create a ticket to build and drop in a new PC for Sam and make him the reporter. However when Sam goes into the portal, it does not show up as one of...
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Another exciting addition to our Incident Investigation view. Since April, we've made quite a few enhancements, you can read about them here. Our most recent enhancement means that when investigating...
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- opsgenie
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Boa tarde! O cliente me enviou uma imagem em anexo, e só fica aparecendo a mensagem Failed to load, e clicar em Retry não funciona. O que pode ser?
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Why does the First Response Time Breached Report only show bugs created from the previous day? I created a graph based on the SLAs: * (120h) type = bug and priorty = low (24/7 calendar )def...
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We are seeing the issue reported here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Why-am-I-receiving-GitHub-API-deprecation-warnings/qaq-p/1404226 but our Jira instance is cloud...
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What might be causing this error, "circuitbreaker 'media-api-client' is open"? We are unable to open, upload, or download files to our Jira Service Desk (Cloud) application as of a few minutes ago. ...
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