Community resources
Community resources
Community resources
Jira Service Management
-
Hi, I got 1 user that's unable to receive my Jira ticket reply. I've checked with MS 365 (their email hosting) and they have confirmed nothing is blocked. I'm not sure what's the issue. sharul
-
Ola Pessoal, gostaria de um auxilio, estou com um problema para encontrar os componentes em meu Projeto, o Jira foi configurado por uma outra pessoa que não faz mais parte da equipe e gostaria de des...
-
We have recently started using sub-tasks for activities that others internally need to complete, and I want to help the team to create a dedicated queue for sub-tasks. Can someone please help me as I...
-
Hello, Our company is new to this product and I have been asked to get SSL going on the Service Desk website. I am trying to follow this:https://confluence.atlassian.com/adminjiraserve...
-
Hi teams, I've created request types and organized them by groups. Is it possible to create queues with those groups ? There's actually 7 groups with 10 different request types Thanks,
-
How do I make any customer search for requests on the portal? I have two test clients, but do not research the available calls between them. Only those created by himself. The message no request foun...
-
Hello guys, Recently our Service desk instance became slower than usual - Automations started failing/not executing properly, the queues take 1-2 minutes to load, our tickets load a lot slower, etc....
-
This message appears when I try to change the signup configurations :Something has gone wrong with your request. If symptoms persist contact your System Administrator. Anyone can help me?
-
Hello guys, Has anyone had a problem like the one from the screenshot? You can see that the rule is executed with NO ACTIONS PERFORMED. However, in the audit log there are several If blocks and I h...
-
Dear All, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from a user ...
-
Dear all, I have a test Service Desk setup on which I can create incidents request. The next step is to find out the best practice way of implementing the Problem Mangement in Jira. For that I hav...
-
Can someone help me with a list of rights that Jira has when integrated with Slack. Thank you guys.
-
Can you change Emailed Requests into the Issue Type Incidents?
-
Created a request type and user can enter data. once it comes in for the agent to review. None of the columns are on the right side of the screen to be edited.
-
Hi Team, I am able to find the a fields Approvals (of type on dev env) but not on QA env. Could you please help me with steps and configurations to create the field of type Approvals. I need Approv...
-
I have upgraded my account from "free" to "standard". However, I still can't add more than 3 users! And I can't use security levels for specific issues: "The Free plan doesn't let you set security ...
-
After a server reboot, the JIRA service desk site is not coming back online. Tried several reboots and restart services with no luck.
-
Hi there, we are going to implement Jira Service Desk for our 1-4th Level Support. We're going to use Confluence as Knowledge Base for the Agents especially in the 1st Level. And we have much troub...
-
The Knowledge Base UI in Jira Service Desk cloud has recently (11/5/2020) been updated and allows multiple KBs to be linked to your service desk project. Before the change, I had a number of categor...
-
I have set up my automation and its all the way to where I have to tell the system what I want to do. I want that when the status of the issue = ABC the due date field's value is removed/clear...
-
Hello Everyone, i have jira software and jira service desk both are installed in seperated location(url) and each one has its own database. now i just asking can i have single account...
-
Hi, I got few questions regarding Service Desk. 1. Is there any chance to re-send feedback request to the 'reporter' once ticket was closed. Currently there is an email generated by Service Desk to...
-
Unable to render {include} The included page could not be found. In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to view a ...
-
Has anyone implemented MFA (we use DUO) where you can bypass MFA for service desk portal customers, but have it triggered for Jira Users only?
-
Dear, I would like to add more options to the 'Issue Transitions' field in Legacy Automation. Where do I add more options in this? Follow image attached.
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |