Jira Service Management

Hello, I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenev...

• Question
• cloud
• jira-service-desk

Hi team,   I would like to be able to see or generate an overview of the values for compare process like:   {{comment.Request participants.accountId}}   How can I know or find ou...

• Question
• cloud
• jira-service-desk

I am new to Jira and workig tight deadlines.

• Question
• cloud
• jira-service-desk

Hey there, we've recently set up an approval workflow. One major issue we're still having, is that only the "Approve" option is directly available. "Decline" is hidden under the DropDown-Menu "More"...

• Question
• approver
• jira-service-desk
• jira-software
• layout
• screen

I can currently find all the alerts ever raised in any of my Opsgenie accounts. Assuming that the service and my accounts remain active, will this always be true? Or will sufficiently-old alerts e...

• Question
• cloud
• opsgenie

On the customer portal home page, there is the option that says contact us to create a request which just takes you to another page that says create a request. Can we shortcut that at all so that we ...

• Question
• cloud
• jira-service-desk

Hi all, I am working in EazyBI and would like to create a goal line, with a step change. Currently, I have a user defined measure that simply equals 0.7 (or 70%). I would like to update this line to...

• Question

I'm looking to automate a daily notification email from an outlook account to create a bug service ticket in Service desk.  Is this possible with Jira Service Desk out of the box?  Thanks.&...

• Question
• cloud
• jira-service-desk

I have two declined statuses for a ticket being resolved. Is there a way to remove one so there isn't two declined.

• Question
• cloud
• jira-service-desk

We are evaluating the Jira Cloud Service desk and one of the key elements we need is to be able to have a change request which requires approvals to be completed via email. Change is logged in Jira, ...

• Question
• cloud
• jira-service-desk

I want to integrate teams so customers can go to a specific teams channel and they can raise a request through teams. 

• Question
• cloud
• jira-service-desk
• ms-teams
• request

I didn't find much information in the documentation that how Opsgenie works with Jira and Nagios.  We're looking for a system that we can Integrate it with Nagios and Jira. I mean whenever there...

• Question
• alert
• integration
• issue-type
• jira
• nagios
• +2 more tags...

Hello! I use Jira Service Desk on premise version. I need the client (not the agent) to be able to view the issues (in all queues). Как это сделать? I gave the permissions to "Browse Projects" but ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  We have Service Desk projects for different software products that we sell. Some of our customers have several of our products and the organization these users are in, are used on the dif...

• Question
• jira-service-desk

Hi  I have set up an automation project rule to send an email with the content of a filed in Jira service desk.  In the email text I have added: {{issue.fields.myfield}} Regards {{...

• Question
• cloud
• jira-service-desk

Hello, We have set up an automation that would leave a public comment when the issue has spent some time in the "Waiting for Customer" status. Is there any way to disable the notifications for t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to centre align ‘Need help? No stress, we've got you!’  

• Question
• cloud
• jira-service-desk

Having implemented the Opsgenie <> Zendesk integration I am successfully generating Alerts when a specific ticket is raised. All is good. However, the alert does not contain the ticke...

• Question
• cloud
• opsgenie
• zendesk

Hi there, There are some companies we have a shorter SLA time for turnaround of support tickets rather others, is there a way to Differentiate different support tickets based on internal SLA ru...

• Question
• cloud
• jira-service-desk

I cannot see the option on a ticket to add a collaborator? Can you tell me where this is?

• Question
• cloud
• jira-service-desk

Can i add 3 or more agent \ number of user even i reach the maximum limit in jira SD cloud without upgrading my account? How to verify my company domain?  

• Question
• cloud
• jira-service-desk

Hi Team, On issue view page, if issue is of type "Problem" and is in "Resolved" status, I need to show a flag or banner, that "Problem is resolved and XYZ team is reviewing". Please let me know if ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi All :)   For one of my request on JSD portal I need to add sms validation. Sms code should be send to reporter and after add this code on form issue will be created. Is it possible in JIRA?...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Good day! Can you please tell me if it is possible to prevent the organization from seeing all tasks created by users of this organization? Removing an organization from a task manually is not ver...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization

Hi, When a user with a "hotmail" is submitting a ticket to our Jira Service Desk, they are not receiving any notifications or replies from the system.  Do you have any suggestions on what the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server