The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to make requests visible to agents only, not customers

pgeorgiou
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 27, 2020

How can I make request types visible to IT agents only, and not customers?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
November 28, 2020

Hello @pgeorgiou welcome to the community, in order to hide them from the customers, you should make sure they aren't part of any group. See the documentation below about portal groups

https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-groups/

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events