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Community resources
Community resources
Jira Service Management
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I have 5 agents of service desk that are complaining that they are not getting email notifications when customers reply to a ticket. I am not able to replicate this with my own user. I think th...
- Question
- cloud
- jira-service-management
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I am a managed service provider and use JIRA Service Desk Cloud as my support desk for my customers. I have created a single help desk project for all of my customers and set up an organization for e...
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Can an informer/custommer know the agent assigned to their issues from the Customer Portal?. I mean, I would like that the custommers know which agent is managing their issues till it is done. Is thi...
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Hello I see lots of examples of how to copy Custom field value to another Custom field. Is there any way to copy a Scriptrunner field to a custom field?
- Question
- cloud
- jira-service-management
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Hi Community, How are you today? So, I'd like to know how can I delete these users in attachment below. Could you help me, please? Best regards, Carlos Alberto.
- Question
- cloud
- jira-service-management
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Hi , I am trying to use the widget code in our product to have our customer create a Service ticket directly. <script data-jsd-embedded data-key="ec151d85-5a74-4b37-a3c3-e66a...
- Question
- jira-service-desk
- jira-service-management
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Using the new Jira Automation Rules, we've setup two automated comment updates; Prompt Customer For a Comment Prompt them if they haven't updated a ticket in e.g. 5 days Close...
7,331 views 7 0 Deleted user December 23, 2020 -
Hello, Good day! We are trying to update the Customer Request Type field via a workflow post function. I know that this is easily achievable via automation (Action = Edit request type)...
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I love the potential of leveraging Bitbucket repos to aide in Incident root cause analysis but it currently assumes the latest commits relate to a given deployment. This doesn't work for teams w...
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The ticket needs to go to different groups, e.g., a new employee's contact information needs to go to HR first, then go to computer access, then go to staff service. How can I create such a workflow?
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Opsgenie can automate creating a Jira / Jira Service Management issue from an Opsgenie alert. Opsgenie can also map other actions taken on an alert to reflect on an issue. But what if...
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I'm looking to calculate a percentage on a custom report without having to do it with a script. Is this possible? I have a custom field called ReportSuccess and I want to calculate percen...
- Question
- cloud
- jira-service-management
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If you @ a co-worker on a service desk can that comment automatically switch over to being an internal comment to help lessen the risk that you'll accidentally respond to a customer
- Question
- cloud
- jira-service-management
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Hi, We're using JIRA SM Cloud free version. Our company emails are Gmail based Enterprise Emails for Business - I mean we're using Gmail but our email addresses are at our domain. We want to us...
- Question
- cloud
- jira-service-management
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My team work on number of recurring tasks every week, month, quarter, and year. I want an auto trigger email to the assignee based on the start dates. I dint find any of these triggers in the Automa...
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Hi Guys, I have the following setup on Jira Service Management (Cloud). Projects A, B & C Customer portals A, B & C respective to Project A, B & C I have added only one cu...
- Question
- cloud
- jira-service-management
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We're in the very early stages of testing to see if Jira Service Management is a fit with our organization. I want to enable the testers to create next-gen projects. They have the permissio...
- Question
- jira-service-management
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I am running a ServiceDesk (Server) with different workflows, security levels and issue-types. I am trying to define a transition to change four things at the time: * Assignee * SecurityLevel * Is...
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I have few service projects, but now I can't edit the portal settings on them. I'm not sure if this happened before I added another language to my Jira or not.
- Question
- cloud
- jira-service-management
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I would like to export my opgsgenie postmortems to a DC confluence instance. Is this possible or do i need to have a confluence cloud instance for this to work? From what i have read in the documenta...
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Hi, I need to find issues that have no time logged on them. timespent is EMPTY doesn't work, this is an issue returned by query using this parameter: My JQL: project = "SD" and ...
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We are using Jira Service Management as the help desk for B to B. Our customers want the following features. And for No.1 I believe that the current JSM can support it. But for No. 2 and...
- Question
- cloud
- jira-service-management
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Why does a deleted user email fail to be received in a Jira service desk project that has 'Anyone on the web' customer permissions to it? We have a few people that were not supposed to have Jira u...
- Question
- cloud
- jira-service-management
- log
- project
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Our help desk likes to be able to add an internal comment on an issue for anyone in the company. However, when they @someone, it only brings up a limited subset of people, mostly agents, and thi...
- Question
- cloud
- jira-service-management
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I created a workflow with 3 approvals one after the other. Second person should be able to approve only after the first one approves and the third person only after the first and the second person ap...
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Atlassian Community Events
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| Subject | Author | Posted |
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| āNovember 18, 2024 2:10 PM PST | ||
| āAugust 20, 2024 2:39 PM PDT | ||
| āJuly 30, 2024 9:03 AM PDT | ||
| āJune 20, 2024 11:02 PM PDT | ||
| āMay 16, 2024 2:06 AM PDT |