Jira Service Management

Hello! I have a customer who don´t get mailresponses sent från JSD. The main question is how I can check and secure communication between our servicedesk and the customer because the agent cannot se...

• Question
• cloud
• jira-service-desk

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello everybody, we are using Jira Service Desk v4.5.5 (Jira Core v8.5.5) as a on-premise installation in our data center. I tried to configure that customers do not get a email notification if the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hello, i have created a new status in Jira 7.x.x under task properties. unfortunately this status is limited to 12 characters. how can i increase the number of characters? thanks and best regards

• Question
• jira-service-desk

hello   is there option to enter organization and consumers with complete details like telephone , mobile , email , address?   we want to have a list of all costumers with all the detail...

• Question
• cloud
• jira-service-desk

Hi  I have a user who cannot upload attachments when she create an issue from create button, when she attach a documents it does not give her the Insert button option  is this some kind o...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   Is there a way to extract the queue to let's say a an excel worksheet or may pdf? I would need a list provided as a monthly report maybe for ongoing tickets. Thank you.

• Question
• cloud
• jira-service-desk

Hi together In Jira Service Desk I set up an organization with some customers in it.  If someone creates a ticket and shares it with that organization, everyone in this organization receives a...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to add comment body in email notification so that no body need to go portal for adding comment to an issue.  is this possible?

• Question
• cloud
• jira-service-desk

Queues:               https://onevue.onedot.com.au/projects/TEST/queues/custom/507 Portal:      &n...

• Question
• cloud
• jira-service-desk

Hi,   I want to create the custom fields & then add them to Issue types and Request Types. Under Fields, I am not seeing any option to add/configure custom fields Is this because of some ...

• Question
• cloud
• jira-service-desk

I am trying to create a custom report, however I cannot change any series different from pre-defined series. I need to use a series based on a custom field. How can I do that, since the custom field...

• Question
• cloud
• jira-service-desk

We are using HubSpot CRM.   We are a global company with 3 distinct regions (USA, UK and AUS).   We need to reroute tickets the appropriate team based on a customers region (stored in H...

• Question
• cloud
• jira-service-desk

How do I create a report like the default "workload" report in Jira Service Desk.   I want to list the agents and number of tickets resolved by each in a specific time period.   Instead...

• Question
• cloud
• jira-service-desk

Hi There, I created the mailhandler in Jira service desk, and when I run the test, it's giving me the "mail handler gmail error lookup failed" error. please advice. thanks 

• Question
• cloud
• jira-service-desk

Hi, I don´t know if issue security schemes works for me. I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel) Teresa has HR role and Laurel has a Dev Role. I w...

• Question
• cloud
• jira-service-desk
• security

Hi,  When a customer comments in a Jira Service Desk ticket, the current assignee is not receiving an email notification. The JIRA Service Desk project is assigned to the Default Notification s...

• Question
• cloud
• jira-service-desk

We have jira service desk in cloud. Is there a way to put Active Directory branches in Jira Service Desk?

• Question
• cloud
• jira-service-desk

I have a workflow defined which require approval from one person in two different states. I have used the Add Approval checkbox and configured it to a single user custom field which I have created an...

• Question
• cloud
• jira-service-desk
• workflow

Hello Community,   i'm searching for a function or app to do some kind of scripting/api calls based on jira event triggers. For example, whenever a new customer ist created by creating a new ...

• Question
• external
• jira-service-desk
• rest-api

Hello,   We have many fields that we require have information in them before an issue can be resolved. These are internal fields and not something we offer to customers to fill out. We have se...

• Question
• jira-service-desk

This is a huge issue for us and yet there are no links to get help for this?  Closed requests are displaying correctly however more important NO open requests are displaying when a reporter subm...

• Question
• cloud
• jira-service-desk

Hi, We use the support widget which you generate on our site and it works fine on all browsers bar IE. The code used is below along with the error we receive: <script data-jsd-embedded data-key=...

• Question
• cloud
• jira-service-desk

Hi, I'm trying to resolve an incident using the Incident REST API. However I'm getting this { "message": "You do not have the right to use Incident API", "took": 0.063, "requestId": "8558ee08-46e...

• Question
• cloud
• opsgenie

Caros, depois que alterei o fluxograma, os chamados que o status final é inserido, como por exemplo RESOLVIDO OU CANCELADO não estão saindo da fila de atendimento e antes com o fluxograma padrão isso...

• Question
• cloud
• jira-service-desk