Community resources
Community resources
Jira Service Management
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While creating a ticket I want to give a new field to the requester so that they can fill information like "How many people are affected ?", and choose one option from a drop-down " <=50 , >=50...
- Question
- cloud
- app
- jira-service-desk
- jira-service-desk-cloud
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Im using free version of service desk, and i just want to ask if can i LDAP my users from AD users? or only 3 users can only be use using the free mode version? Thank y...
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Howdy all, my Service Desk automation thinks I'm a "customer" My automation IF checks: IF Reporter is a Customer Product equals WIDGETS Issue Type equals NEW FEATURE THEN do xyz When testing t...
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How exactly do you update any of the four certs we have in the tomcat keystore? Seems when i try to update say the usertrust intermediate cert, it shows in the keystore list area where the alia...
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Hi there, im trying to create a custom condition for the SD SLA's. I followed so far the code from the template plugin of the SD Source package. Including sla-condition-factory in the...
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I am facing a strange behavior in the Jira Service Desk outgoing notification which does not display the images in the notification. Can some one help with fixing this issue? An example snipp...
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I'd like to get some selected initiatives and the children of those initiatives. The advanced search is going to used with Advanced Roadmaps (formerly Portfolio) . I tried : issuekey in childIssuesO...
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It says that a customer will receive a notification when a ticket is created. Is this triggered by an event or something in the workflow? I'm wondering if I can change something so that the...
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Currently we use Jira service desk server with two radio buttons located at the bottom of the comment section of our service request. My Cr-share plug in is enabled, but when radio button "Shar...
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...esolution to our confluence space. problem i have: resolution field does not exist in next-gen workflow. how to make field mandatory? how to execute a process to fill the confluence public...
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Hi there I have set up a Request Type called "Email Request" linked to an Issue Type called "Email Request", which are specifically used for requests logged via email. When I am set...
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In the server version we can setup 'canned responses' We had one saved for each agent as a signature to put on the end of the update. In cloud this function no longer exists, so I w...
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Kindly Assist with the configuration guide of how make each agent to see and work on issues assigned to them only.
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Is it possible to hide some queues and/or issue types for some SD agents? (with roles for example, or security) How? For example IT (Incident, service request etc) doesn't see HR issues (emplyee o...
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We are starting to use Service Desk and already with the first tasks the client has made a complaint: he wants to see the history of the task from the moment of creation, otherwise, when he is inform...
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When I'm having problems receiving calls coming by e-mail, I created an e-mail and configured it, but it's giving an error according to the attached print. The e-mail arrives in my box, but does not ...
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I can add entity properties to Service Desk Organizations using the API. How do I then access those properties using smart values? I can access the Organization name like this: {{issue.Organization....
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Hello, We found in some tickets which are created by customers in customer portal, do not have value in organizations. We checked the user and he is properly associated with the organization. Is ...
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We have setup two rules using Project Automation in JSD. Rule 1 adds a number people to the Request participants field Rule 2 sends an email to "Request participants". Rule 2 works intermittently....
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Hi, I am facing the same issue but for one project. I am unable to change the logo, as soon as I upload a new image or drag and drop and hit upload, default organization (or previous) image is ...
- Question
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Since Jira can't run with more than 1 URL, we are transitioning the URL to a externally accessible domain name. We have a 301 redirect for ports 80 and 443 but that still strips the Authorization Hea...
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I need to set up customers in Jira Service Desk but need to capture more information for that customer such as Client Code, Product Lines Used, Client Support Rep assigned to the account, address, ph...
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We have a rule automation rule that triggers on a pull request merge via Github and transitions an issue into new status. I have received two separate errors for this automation. ...
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We want to have ${request.details} on all of our ticket emails, but on one request we want to be able to exclude one or more fields from showing in the confirmation email that the customer gets? &nb...
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After upgrading to Jira v8.11.1 and JIRA Service Desk Application v4.11.1 the pages Customer Permissions, Language Support, Email Requests, and Satisfaction settings under Project Settings ...
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