failing to access new service account

[Tiyamike Namanja]

New service account was created and email sent to user, but user is unable to access the account. The created account can not be assigned tickets.

[Dirk Ronsmans · Accepted solution]

Hi @Tiyamike Namanja ?

not sure if this is for the community or for you local servicedesk to fix.

However, this user will need to be added to a role/group that has the "assignable users" permission on your project.

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-classic-projects/