Jira Service Management

I  installed an instance of JSM and added another to use for an entire group a but they both have buttons on the main portal page and I need them to be entirely separate.

• Question
• cloud
• jira-service-management
• portal

Hi, does anyone have experience in implementing DevOps metrics? If yes, would you be able to share with me what you did to collect those metrics? Many thanks. https://docs.opsgenie.com/docs/devops-m...

• Question
• opsgenie

今回はCloud版Jira Service Managementのカスタマーポータル上にフィールドを追加する際の手順を一歩ずつご紹介したいと思います。 今回の題材はサンプルで用意されている「Set up VPN to the office」のリクエストタイプを題材にデフォルトのフィールドの Summary（要約） Description（説明） Attachment（添付ファイル） ...

• Article
• cloud
• jira-service-management

Hi we have recently expanded the number of service desk in our organisation these separate desks are for managing operation areas (operations ,IT service desk ,networks team ,application team etc). I...

• Question
• cloud
• jira-service-management

We are currently using the default mail handler in Jira.   I would like to add an O365 account to be used for a new Service Desk project.   From what I read I can add it directl...

• Question
• cloud
• jira-service-management
• ms-office-365

Jira Data Center v8,5,4 We are seeing intermittent issues where users are unable to perform Service Desk related tasks. Upon investigation it looks like that these users are sometimes not being s...

• Question
• jira-service-management
• jira-service-management-server
• server

We are unable to access any of the customer features like notifications or portal setting for a JSM project after upgrade. We have restarted, re-indexed, re-installed and still nothing. It sends you ...

• Question
• jira-service-management
• jira-service-management-server
• server

We have a mainframe system that is generating an email for JSD to consume. There is no formatting added in the process on the mainframe side, but when Jira creates the Issue and copies the body of th...

• Question
• email
• jira-service-management
• jira-service-management-server
• server

Se creó una automatización para que al crear una incidencia enlazada de un proyecto a otro, asignara una etiqueta  con un texto, esto si lo esta haciendo, pero tambien se configuro para que copi...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi,   Is it possible to automatically route service desk requests to a specific team? For example: I have 1 JIRA Service Desk board. In this board, I want to have all the support issue's fr...

• Question
• cloud
• jira-service-management

Hello, I've run into a very predictable issue where most of our techs are neglecting/forgetting about tickets that get placed in an "on hold" status. To counter this I'd like to do 2 things. First, I...

• Question
• automation
• cloud
• jira-service-management
• status

For instance, the first page a customer would see says "Contact us about" then there are four options, the first one being "Report a Problem". If there is only one option in the "Report a Problem" se...

• Question
• cloud
• jira-service-management

Hey,  I'd like to create a ticket from HubSpot to Jira. It works with one of the boards, but it doesn't show me the other board to create a ticket there. What can I do or what could be the reas...

• Question
• cloud
• jira-service-management

Let's say I add an image to a confluence article and publish it. When I am in confluence reading this article I can click the image and enlarge it. As a customer using Jira Service Desk reading this ...

• Question
• cloud
• confluence
• image
• jira-service-management
• knowledge-base

does anyone know how to do this? i need to create a queue for the issues that i am watching

• Question
• cloud
• jira-service-management

So can a customer who is part of the jira service desk project request a reset for password even though he did not sign up as part of the Welcome invite?

• Question
• cloud
• jira-service-management

I can't change the user away from the removed user.   I figure I should be able to add myself as the automation user since these are my group memberships: administrators jira-administrators ...

• Question
• cloud
• jira-service-management

Hello, I have found a strange behavior. We are getting Insight date and time attribute to prefill date picker using SR Behaviors. The strange thing is that prefilled dates get +1h for dates in winte...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

App Links to link Confluence space and Jira Service Desk Cloud based  

• Question

Hi All, I am trying to customize the information I am seeing about the organizations/customers in my project.  Under "Organizations" I can only add the name of the org and associate customer...

• Question
• cloud
• jira-service-management

Hello all, I've just seen that the service project name and logo are not updated in the service desk customer portal. This applies to existing project.   Thanks

• Question
• cloud
• jira-service-management

If I add Insight to Jira service management and I need to manage assets from customers, Is it necessary to pay extra licenses? How do I manage licences in Insight? Thanks

• Question
• cloud
• jira-service-management

I don't know if this is possible but i thought I'd give it a shot. As you can see by the pic, we have an anonymous ethics portal. So the goal here is if someone sees an ethics infraction, they can re...

• Question
• cloud
• jira-service-management

Can we integrate a Fax machine with Jira Service Desk to create Tickets? Use case: A user sends a fax to a specific Fax number, which should result in creating a Ticket/Issue in Jira Service Desk. ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Rest api returns only few possibilities of transitions. For example: From atlassian website I can select one from six transitions. (Escalate, Resolve this issue, Cancel request, Pending, Waiting f...

• Question
• cloud
• jira-service-management
• rest-api
• transition