Community resources
Community resources
Community resources
Jira Service Management
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Hallo everybody, ok, I've read some similar questions, but they were older and not exactly our use case. Our customers have to login to a 'dashboard' on the website. From there they can launch diff...
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Greetings, another day and another puzzle, this time for a marketing guys. People come to my Help center from different places and create tickets. I want to be able to track some parameters such as ...
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Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in...
- Question
- opsgenie
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Hello, I'm starting to work on Jira for my company. I would like to know if we can have a worklow according to a type of customers in a project Service Desk. If, yes how to do that. Thank you, G...
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Hello, Right now I am using the Following products with Atlassian: Confluence, Jira Software and Jira service desk. I am interested on finding out where the data residency on Jira service D...
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Hi, In Jira service desk, is it possible to view a collective report that represents data from all the projects? (Probably the Project name can be a user filter option) Ex report 1: N...
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Hi We're using OpsGenie for our operations and I'd like to figure out a way on how to prevent de-duplicated alerts from re-appearing when the original is closed. So suppose I have an alias "alias-1...
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Hi, I have created an Email channel adresse for our Jira SD project, so that email send to this @ are transformed into issue of that type : « Other tool problem ». But this re...
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Is it possible to get the times shown on the 2 screenshots below in 24h mode. Quiet Hours Screen Schedule Screen Perhaps there are more screens, where i...
- Question
- opsgenie
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Brand new server with external PSQL; UTF-8 set, en_US.UTF-8 set, ETC timezone set
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I have a Service Desk project with 2 connected email accounts: the default Atlassian one and a gmail account. I can configure the Atlassian account to be the email request type for any...
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Hello. I am fairly new to JSD and I cannot get the share button to show up for Agents unless that are a Jira Administrator. This is obviously not the best course of action, I don't need everyone to h...
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Quisiera saber si es posible importar los datos que manejo actualmente en GLPI a Jira Service Desktop
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Hi all, I am planning to deploy the production environment after the stage of testing. Could you advise me that could we deploy a test environment (remaining for further testing) and the production...
- Question
- clone
- install
- jira-service-desk-server
- production
- server
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How to restrict the agent to do not use these below field or how to make this happen so that only admin created fields will be shown in form only
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I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value? My use case is that we h...
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Hallo, I am a single developer of a Desktop Programme which has a connector to JIRA Service Desk. Now adding and deleting comments work without a problem. But I want to edit Comments. But Jira resp...
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Hi My Service Desk Customers cannot share issues. The option is not available in the portal I've checked the following: Project permission scheme - "Edit issue" is granted to Ser...
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Hi Team, Seeking assistance for the registration error found in the account. Elena Huizar (Account Owner) and Timothy Huizar (dependent) are being charged twice the amount ($9.99 * 2) upon re...
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Under project settings -> customer notifications -> public comment added Exclude person who caused the action is unchecked to: is set to 'customers involved' We are using a custom e...
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While creating a ticket I want to give a new field to the requester so that they can fill information like "How many people are affected ?", and choose one option from a drop-down " <=50 , >=50...
- Question
- cloud
- app
- jira-service-desk
- jira-service-desk-cloud
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Im using free version of service desk, and i just want to ask if can i LDAP my users from AD users? or only 3 users can only be use using the free mode version? Thank y...
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Howdy all, my Service Desk automation thinks I'm a "customer" My automation IF checks: IF Reporter is a Customer Product equals WIDGETS Issue Type equals NEW FEATURE THEN do xyz When testing t...
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How exactly do you update any of the four certs we have in the tomcat keystore? Seems when i try to update say the usertrust intermediate cert, it shows in the keystore list area where the alia...
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Hi there, im trying to create a custom condition for the SD SLA's. I followed so far the code from the template plugin of the SD Source package. Including sla-condition-factory in the...
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Atlassian Community Events
| User | Count |
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| 40 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 45m ago | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |