Jira Service Management

I am looking at Opsgenie with an eye to jump from PagerDuty. I'm wondering how new users are billed when you are paying annually? Is co-terminus an option? My company uses other Atlassian products so...

• Question
• cloud
• opsgenie

Olá, Não estou conseguindo deixar a base de conhecimento pública para o usuário não precisar efetuar o login para ver o conteúdo. Poderia verificar se é um erro ou alguma configuração? No ag...

• Question
• cloud
• jira-service-management

Where can I go to change the text on the highlighted button? I looked everyplace I think it might be.

• Question
• cloud
• jira-service-management
• knowledge-base

Hi, I can't seem to find a satisfactory answer: is it possible to update a user's profile with a Rest API call? I feel like these should have worked: https://developer.atlassian.com/cloud/admi...

• Question
• api
• cloud
• jira-service-management
• rest
• user-management

We enabled channel "email support@xxxx.atlassian.net" for customers. This works, but not 100% of the time. For example: when a customer sends a mail with a colleague in CC that is not added to our ...

• Question
• cloud
• jira-service-management

The issue is we are using Bobswift to enter customer emails and organizations in bulk. I cannot find any sign up link that I send to my customers.   If we manually add customer emails they get...

• Question
• cloud
• jira-service-management

Hi all, Currently we use a system where New Starter requests automatically open into a Microsoft Forms page where users submit the required information and then we receive everything required for th...

• Question
• cloud
• jira-service-management

Hi, I've migrated a Jira installation from a server to a new one. The old server was a Windows instance running SQL Server, the new one is a Linux based server running Postgres. During the migration...

• Question
• jira-service-management
• jira-service-management-server
• server

I started the free version of service desk. I have 3 agents assigned and 7 customers (other members of our internal team) Agents of course can see the project and create requersts -- employees with t...

• Question
• cloud
• jira-service-management

We have 2 Jira implementations. Jira Service Desk and the standard Jira v8.2.3 application. Access is governed by Active Directory but users are provisioned into groups with access to either Service ...

• Question
• jira
• jira-server
• jira-service-desk
• server

Hi:   We have a service project set up but when one user attempts to access it, the page shows that he has no access to that portal.   I followed the support article but when I go itno ...

• Question
• cloud
• jira-service-management

I am using automation rule to follow up with end users when their tickets sit for 3, 7 and 10 days then closing the ticket. I have it working somewhat now with three automation rules with jql checki...

• Question
• atl-bobross
• cloud
• jira-service-management

There is JSON data showing in my responses. My customer notifications looks like this when replying:   {"@context":"http://schema.org","type":"EmailMessage","description":"View request","poten...

• Question
• cloud
• jira-service-management

Is it possible to batch update issues in a project in JSM Cloud? Or at least - update fields in a list of issues instead of opening each issue?  

• Question
• cloud
• jira-service-management

Hello JSM Magicians, Is it possible to disable the system comment of an approval in Jira Servicemanagement cloud? Thanks! Robert

• Question
• cloud
• jira-service-management

We currently have a public customer portal set up where user's can send in a request without having to sign up explicitly. However, if you are not logged in you are requested (mandatory) to provide ...

• Question
• cloud
• jira-service-management
• public

Hi, In new gen project we see only Microsoft and Custom as mail service provider option. However if i try using Custom and use Gmail account it doesn't works.  This is a blocker. 

• Question
• jira-service-desk

Hello,  I have integrated Jira Service Management/ Desk (enterprise) with Opsgenie and when creating an issue in Jira, an alert is automatically created in Opsgenie (which is good) . I would l...

• Question
• integration
• jira-service-management
• opsgenie
• status

Hello,  I integrated Jira Service Desk/ Service Management (enterprise) with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jir...

• Question
• integration
• jira-service-management
• opsgenie

Is there a possibility to send an email through automation to an organization? We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in http...

• Question
• cloud
• jira-service-management

Hello, I need your advice on the best practice method for adding tracking of tickets for a new client we've taken on. In other words, we'll now be tracking support ticket for an external company in ...

• Question
• cloud
• jira-service-management

Hi,    We already use Confluence. Can we use our main Confluence to provide knowledge based functionality to Jira SD, or do we need to purchase a separate Confluence license?

• Question
• cloud
• jira-service-management

We would need some workaround or help for the following request.  We have a service project for every customer. Can we configure the mail handlers that for every customer domain and project t...

• Question
• cloud
• jira-service-management

Hi,   We're using JIRA (on premise) and JIRA Service Desk (on Cloud). Is there any way to integrate two systems since one of them is on premise whereas the other one is on Cloud?  We bas...

• Question
• cloud
• jira-service-management

Hi All,   We're using JIRA SD Cloud and we want to turn customer emails into support tickets. We'd like to create a white list to allow our customers to send such emails so we need to add thei...

• Question
• cloud
• jira-service-management