Community resources
Community resources
Community resources
Jira Service Management
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Hello! We use Jira Service Desk, our team from Azerbaijan. Is it possible to use Azerbaijan language?
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We are using Next Gen Jira in Carlsberg. One of issue's fields - priority has drop down values that do not make sense. We want to limit the dropdown values to: blocker High Medium Low Cu...
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When a Service Desk ticket is created, I want to have the ability to add new customer's / clients and add our own organisation for internal work but I cannot seem to be able to do this.
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The agent does not receive notifications about the creation of a task when he is in the jira-administrators group. Agents in the jira-servicedesk-users group receive notifications correctly.
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Dear all, I get a request to implement the customer satisfaction for my Service Desk. Actually I follow all what is describe in the docuement below: https://confluence.atlassian.com/servicedeskser...
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My company is implementing JIRA Service Desk to integrate to a call center solution. I can only find documentation on the REST and JAVA APIs. However, where can i find the APIs for JIRA Service Desk ...
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Hi! I've been using Tempo plugin for worklog purposes. It has a neat feature called "Tracker" looks like this: After you finish your work on issue click stop and this window pops up: Problem...
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When an application is received by mail, it is received with priority. Can you remove / modify the priority with which mail requests are received?
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I am testing Jira service desk and set up our support email address to create tickets. After setup it imported existing emails and created tickets. I did not want these tickets as duplicates on...
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Hello, I am getting the below error while trying to schedule a query in Google Sheets using the 'JIRA Cloud for sheets' add on. Please assist. Thank you.
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I am attempting to create a new Service Desk project but am given the error pop up "For some reason the magic didn't happen. Click Create to try again." I've tried many times with no change. I am se...
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MySQL 5.6 database is not compatible with MySQL 5.7 database type. Consider changing it to MySQL 5.6
I'm getting this error with Azure Database for MySQL (5.7.29), please help!
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We need to know if there is a way to validate multiple fields as one and not a separate validation for each field. For example: I have the fields Serial and Brand, I want to allow duplicate serials ...
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My company uses Confluence to create a knowledge base; we are now about to roll out Jira Service Desk and link it to our knowledge base space. As far as I can determine, only two templates are ...
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I am trying to set up Issue Security in our Service Desk. Here is my use case: Service Desk Team A should be able to View/Edit all issues Service Desk Team B should be able to View/Edit Issues for...
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I have given the project role - jira service desk team the permission to manage watchers and view voters and watchers. Yet the service desk team members still cannot add watchers. I, as the administr...
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admin in the service desk product, when I log in it takes me to the portal instead of the admin page
Can't get to the admin portal it takes me to the customer portal any thoughts? Thanks in advance Randy
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I'm trying to display how many public notes and/or internal notes have been submitted by a specific internal user, in a specific time frame. History section only shows updates to status, assignee b...
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Hi I want to setup the outgoing mail in Jira Service desk with Exchange, I always get the following error: MessagingException: Got bad greeting from SMTP host: , port: 25, response: [EOF] An...
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I'm having troubles in getting a field showing in the drop down for gadget axes. The field is not a custom one, tried to update it as per https://confluence.atlassian.com/jirakb/some-fields-are-...
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I'm using Service Desk Cloud. Sometimes i receive email, sometimes i don't receive it because i have this Connectivity Error: "Couldn't connect to host, port: outlook.office365.com, 995; timeout 50...
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Hi, there is a issue from JIRA service desk. Description: we are using our own workflow, with common workflow statuses. By mistake we were not using resolution statuses (like done, declined, e...
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Hi ! I am currently working on the settings of a new generation project in Jira Service Desk. I customised the template of our customer notification (project settings --> notification --> cust...
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The current scenario is, my customer permissions is set to "Customers my team adds to the project" for access to the Portal and sending requests. Now only the added customers can raise requ...
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1)nautilus-call center integration: We need to integrate Call center application(https://nautilus-network.com/features/#callcentre\) with Jira Service desk. I haven't found any add-on which ...
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Atlassian Community Events
| User | Count |
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| 43 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |