Jira Service Management

I need to create alert in the Opsgenie when creating an incident in the Service Desk Management, how can I do this? I use cloud Service Managers Management

• Question
• opsgenie

I would like to know how I can create reminders for my JIRA assignees to be notified about closing JIRAs via email. This way it is possible to close all JIRAs within the given SLAs and achieve good c...

• Question
• jira-service-desk-cloud
• jira-service-management

Good morgning, I would know if is it possible to activate automation from an email that is not related to the opening of a request? To be clearer, e.g: I got a request with low priority but I want to...

• Question
• cloud
• jira-service-management

Hi dear community!  Recently, there has been a problem that the issue is not updated after making any changes by another project user. For example, the status was changed or a comment was wri...

• Question
• cloud
• jira-service-management
• refresh
• update

We have used Jira software for 4 years and we're going to switch to the Jira service desk program recently. However, we notice if the Jira software account was deleted by the admin, then the user wi...

• Question
• cloud
• jira-service-management

I'm having an issue where the Customer Notifications will not let me "Revert to Default content"  as when clicked it wipes all text and then shows an error to enter content or revert to default....

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, We're using JIRA Service Management Cloud free plan. Our trial is about to expire and I'm curious if we need to purchase a license to register our site to Atlassian? If yes, how can we do that, ...

• Question
• cloud
• jira-service-management

Hello everybody we are importing now and came across a problem that when importing each user is sent a notification, for us it is a problem. I found a solution description here -  but i can't di...

• Question
• cloud
• jira-service-management

I have full permission as my co-worker who has access to create objects for the Insight app in computers.  I can create objects in the other inventory such as network equipment, monitor, & m...

• Question
• cloud
• jira-service-management

Hello, I recently made some potentially incorrect changes to my JIRA Service Management Instance with permissions, permission schemes, roles and groups. Since then, all of my project level automati...

• Question
• automation
• cloud
• jira-service-management
• permission

If I look at jira-servicedesk-users, I see 24 people who represent exactly the people we want to be agents. However, if I go into Product Access, it tells me I am using 40 licenses.  If I ...

• Question
• cloud
• jira-service-management

I added a custom field which is a date time picker type. And then this is associated with a proper screen. Then I opened the request type properly which is builded with the issue type that I added ...

• Question
• cloud
• jira-service-management

...TSM-19529)") { fixVersionsField.setRequired(true) fixVersionsField.setHidden(false) } else { fixVersionsField.setRequired(false) fixVersionsField.setHidden(true) }   Any help will be a...

• Question
• behaviours
• insight
• jira-service-management
• jira-service-management-server
• server

Hey all,    I don't know if this is possible but after digging into the JQL documents I figured I'd ask here.  I had a request to see if its possible to:  "email me if ...

• Question
• cloud
• jira-service-management

Is it possible to allow a customer to add, modify, etc. approvers to a request after it has been created? They can add one while they are creating the ticket but it doesn't appear an approver can be ...

• Question
• cloud
• jira-service-management

How do I set a notification to a specific person when a Ticket has reached a specific transition status?  A customer enters a ticket, I would like to notify a specific user when the ticket trans...

• Question
• cloud
• jira-service-management

Hello! I am making changes in the notification configuration when an incident is created, I have changed the image several times, I have put text and I even restored to the default values but the in...

• Question
• cloud
• jira-service-management

Product :  Jira server data centre Project type : Basic Issue type : Service Request With Approvals Current Issue Status : Waiting For Approvals Question : For the Above issue type there are...

• Question
• jira-service-management
• jira-service-management-server
• server

In creating a portal for our HR department, one of their requests was for an 'Anonymous Ethics' choice. So if anyone sees a violation of company policy they can report it and never have to identify t...

• Question
• cloud
• jira-service-management

Hi, plz help me. I have two or three different teams working in one project . Can I customise workflow or screen for each team? I want to simplify screen and workflow for one of teams. Maby it is po...

• Question
• cloud
• jira-service-management

Hi, We're using free JIRA Service Desk Management but we cannot add more than 3 people in it. However, on the website of the Free plan it says "Supports up to 10 users or 3 agents". What does ...

• Question
• cloud
• jira-service-management

...uot;ops_summary" . }}     opsgenie_configs:   - send_resolved: true     details: { '{{ template "ops_summary" . }}' }     responders:     - n...

• Question
• alert
• cloud
• opsgenie
• prometheus

Hi everyone We use JIRA Service Desk 4.6.1. It looks like that in some cases Watchers, Reporter neither the current Assignee gets an notification about a new comment. I already checke...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi everyone, I'm stuck with a rather weird issue. We have a Jira Service Desk project, and I have created a personal Kanban board based on a filter (shows all open tickets). I have set up several S...

• Question
• cloud
• jira-service-management
• jql
• sort
• swimlane

I want to have a trigger that send  a Microsoft Teams msg if the issue type changes to a specific type. i.e. If I have a "production outage" issue type, and any issues change to this issue ty...

• Question
• cloud
• jira-service-management