Jira Service Management

Hi All,   We're using JIRA SD Cloud and we want to turn customer emails into support tickets. We'd like to create a white list to allow our customers to send such emails so we need to add thei...

• Question
• cloud
• jira-service-management

The mail handler is processing incoming e-mail successfully, yet no issues are created. What steps are possibe for an error analysis ?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Community, I m new here and have to change our support system - I would like to stay within atlassian products but I have a critical problem. I managed to setup our help center (https://slidevis...

• Question
• atl-rvw
• cloud
• jira-service-management

as far as i can see all jira/confluence interaction is configure

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, All, could you please advise what to do to contact Jira tech crew to fix this problem - Customer Portal stopped showing task description.. Again.. Please help to contact tech crew to fix ASAP. ...

• Question
• cloud
• jira-service-management

I hope you can help me with my issue (or in fact my wish). I've already searched through this community and couldn't find an answer. I'm using Jira Forms and project automation within Jira. But now ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• proforma

I want to configure SLA based on "Due date" but unable to configure "due date" as mentioned in the below mentioned article(In link) for cloud version. For this reason, we are unable to go live from l...

• Question
• cloud
• jira-service-management

Jira Service Management is connected to a standalone Office365 email address xxx@yyy.com Password for this email expired over a month ago Usually I receive a notification about this when I login to...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Our portal's default language is English, but I have activated Japanese to support our customers. We have some required fields in our request form, however, it seems that the error message "Please pr...

• Question
• cloud
• jira-service-management

Hi.  New to Jira Service Management.  I have setup custom email in my project and it said it connected successfully.  I sent an email from company email address to new support email se...

• Question
• cloud
• jira-service-management

Is there any built in option that I can leverage to send remainders to approver every week or every other day until they approved the particular thing in JIRA?

• Question
• jira
• jira-server
• jira-service-desk
• server

Hello all! I'm looking for input (or discussion) about the possibility to leverage the asset management functionality of Insight, documentation in Confluence and automation/incident response of Jira...

• Question
• confluence
• insight
• jira
• jira-server
• jira-service-desk
• +2 more tags...

N/A

• Question
• cloud
• jira-service-management

Hello, I've succesfully set up that an e-mail creates a new ticket, that works well. I'd like to achive that this creates an incident, but whatever I choose at " Incoming Mail -> Issue Type " ne...

• Question
• cloud
• jira-service-management

Hi team, I just want to know that if my addon expires than what is showing to my audit logs, a default id has uninstalled the addon of my url or anything else like attlassian revoke access My query...

• Question
• cloud
• jira-service-management

Is there a way So that we can schedule a JIRA tickets report ( this is based on a JQL output) better to meet customer needs, I'm trying to schedule a report of total tickets created daily, and I will...

• Question
• cloud
• jira-service-management

Most of our users are frontline workers and so don't have an email address, but do have access to Teams. I have a workflow figured out where I can raise a ticket for them and then share it with them ...

• Question
• jira-service-desk-cloud
• jira-service-management

JSD Scenario: Request created that has two serial approvers (AA and BB). Change status to "For approval" AA aproves the request >> status change to "2nd Level" BB declines the request >&...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address? Currently, it looks like it will only print the name JSD (cloud) picks up. E.G....

• Question
• cloud
• jira-service-management

Hi,   I am trying to create a 'Dashboard', it's a 'Two dimensional filter statistics', based on labels. I have the following issue. We apply more than one label per incident. From some reaso...

• Question
• cloud
• jira-service-management

Here's an example - I have 100 customers in project ABCD.  I create a new project and it's now WXYZ. I want Jsmith and Bsmith to access Both projects within their customer portal (They see bo...

• Question
• cloud
• jira-service-management

How do I change the text in the email reply to customers? Currently the text reads: Just confirming that we got your request. We're on it. I want to change this.

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello, we have setup a Service Desk (or Service Management as recently renamed) with incoming E-mails being opened as tickets. In general the setup works fine. However we recently added the E-Mail ...

• Question
• email
• jira-service-management
• notification

Hello, I am trying to make some Custom reports and struggling to have the desired results. We have one Project in Service desk, and we have created Organizations for each client we have. We are fil...

• Question
• cloud
• jira-service-management

Após a atualização vejo que tenho duas automações que apresentaram problema. Um o texto vem errado "Esta item requer sua atenção. " e não consigo mais achar onde alterar.   Outra é um alerta ...

• Question
• cloud
• jira-service-management